02 91881577

Short Circuit On Phone Line – Miranda

Field Job Description

This customer was informed by their alarm company that they had no working phone line on their back to base alarm system. They had run tests and determined that the issue was an issue with the phone cabling. They had called us out to investigate and find and fix the problem.

Job Details

Telco/ISP Telstra
Date 25/07/2017
Tech Jason Kearney
Address Miranda

  • Telstra Network Fault 0%
  • Internal Wiring Fault 100%
  • Job Resolution 100%

Conclusion

There was a short circuit on the pair, I managed to trace it back to the IDF on the first floor. At the IDF the top krone block pair 10 had 3 pairs of jumper wires connected to it for some reason. 2 pairs were going back to the rack in the office, and the third pair looks like it was heading off in another direction and not even going to this office. So, I disconnected the alarm pair and conned it to its own pair on the krone block that went down to the

MDF. At the MDF I managed to find an old Telstra tag with the pair details for the A side and it had the correct FNN. Re ran jumpers and now all is working ok. I put the other 2 pairs back where I found them, as I have no idea what they were doing

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We are Sydney’s most trusted and reputable ACMA approved telephone technician service. We make phone line repairs easy, getting the job done right the first time, and helping you deal with your Telco or ISP if we find the phone line or internet fault is in the Telstra network. These reports help our clients in dealing with their ISP, and they help your ISP to get the problem solved faster. We provide a range of services from phone line repair and phone line installation to data cabling and NBN services. If you have slow ADSL speeds or a phone line fault, get in touch 02 91881577

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