02 91881577

NBN MODEM INSTALLED IN STUPID LOCATION- CROOBYAR

NBN Modem Installed in inaccessible location Field Job Description Customer has just moved into a house in Croobyar and had NBN installed. On the day of the installation the Telstra contractor for NBN told the customer that the only place that he could install the...

NO INTERNET WORKING AT MDF – WENTWORTHVILLE

No Internet at MDF – Wentworthville Field Job Description 5 weeks ago, after the installation the modem worked for 7 days then stopped working and they couldn’t connect to the internet. They Called their provider and had troubles getting them to take...

BACK TO BASE ALARM | PHONE LINE SHORT CIRCUIT

Short Circuit On Phone Line – Miranda Field Job Description This customer was informed by their alarm company that they had no working phone line on their back to base alarm system. They had run tests and determined that the issue was an issue with the phone...

PHONE LINE DAMAGED BY BUILDERS – BRONTE

Phone Lines Damaged By Builders Field Job Description This client is in the process of getting an extension on the Bronte home. At some point a week ago the phones and internet went dead. They had Telstra come out to investigate and the Telstra technician found that...

INTERNAL WIRING FAULT – ROSEVILLE

Phone Line Repair Roseville Field Job Description This customer had moved into a new house in Roseville and wanted to get the phone sockets working to be able to use the phone and internet. They had connected with Optus and couldn’t find a socket that worked in the...

NBN DROPOUT AND SLOW SPEED – HINCHINBROOK

Slow Internet Speeds and Dropouts – Hinchinbrook Field Job Description Customer has been getting slow speed on his new NBN connection. The speeds are jumping between 3 Mbps to 30 Mbps. When the modem is disconnected from a socket and then reconnected it takes...

INTERNAL WIRING FAULT – HEATHCOTE

Internal Wiring Problem – Heathcote Field Job Description This client had 4 sockets inside his house and ever since he had his service connected only one of the phone sockets inside his house worked. He wanted to set up his modem in another room, so he wanted to...

CONNECT PHONES TO NBN – ALFORDS POINT

Connecting Phones To NBN Service – Alfords Point Field Job Description This client had just connected to an NBN service via Coax cable on the Foxtel network. He wanted a cheap and simple solution to get his PSTN phone service working. He had both phone and data...

SLOW SPEED IN NETWORK – CASTLE HILL

Super Slow Internet Speeds – Castle Hill Field Job Description Customer has had slow internet speeds for over a week. He rang IINet and they have now sent out 2 lots of technician to find and fix the fault but the speeds have still been slow. They told him to...

CLIENT DISCONNECTED – KIRRAWEE

Main Business Line Not Working – Kirrawee Field Job Description Client had a tech out from telstra to fix their internet service. They fixed the internet service which was on a different number but disconnected the number for their main business line. They now...

MDF JUMPERING -EARLWOOD SYDNEY

MDF Jumpering Earlwood Field Job Description This customer had not had a working service for three weeks, she didn’t know she needed MDF A to B Jumpering. Finally, after a tech came out as a fault he informed her she need to get an ACMA technician to provide MDF...

SHORT CIRCUIT ON LINE – CARINGBAH

Short Circuit On Internal Phone Line – Caringbah Field Job Description Client have been have problems with the phone and internet as it keeps dropping out on a regular basis. He had Telstra out here a week ago to check the network side of the line, which he...

NO SYNC WITH EXCHANGE – GLENWOOD

No Sync On Modem – Glenwood Field Job Description Client just moved into house and had NBN connected with Iinet. Client was told by the real estate who was told by the landlord that for the internet to work he had to plug into the male lead that was hanging out...

DAMAGED PHONE LINE – ARTARMON

DAMAGED PHONE LINE – ARTARMON Field Job Description Customer has just moved into unit and had phone connected but had no dial tone. Optus had come out to the job and it is working ok at the MDF. This unit had a flooding problem that got into the walls. Strata is...