Crackle on Home Phone Line in Bangor – Network Issue
Field Job Description
Customer has had crackling on the line for three months. She has had two techs from Telstra out to try to locate the fault. But both time the techs had come out the crackle had stop just prior to them arriving, and restarting again just after leaving. This is an intermittent fault.
We disconnected the internal cables from the customers lead in cable and was hearing crackling directly on the network cable. I let the customer have a listen to the line and she could also hear the crackle on the lead in cable. This is 100% a network issue.Because Optus had told this customer to hire a private tech because they thought the problem was with internal wire and it turned out to be a network issue, this customer should be reimbursed for our call out and service charges.
UPDATE: 25/10/2017 The customer messaged me yesterday and directly through our conversation with Optus + our video and online report, Optus had a Telstra tech look into this fault the same day we attended this job. They told the customer the fault was at the pillar, so it was a network fault. Now customer can be reimbursed for the total cost of our invoice.UPDATE
SPEED TEST RESULTS
INITIAL SPEED TEST
TEST ON NETWORK
FINAL SPEED TEST
- SHOULD ASK ISP TO COVER OUR INVOICE COST 100%
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