Crackle On Line Network Fault
Field Job Description
Field Job Description: Customer has been getting a crackle on the line for over 1 month he has had 3 to 4 techs come out to try to fix this problem. The last tech from Telstra who came out spent about 1.5 hour out in the street and looked at the sockets in the house too, but ended up telling the customer it was and internal problem and he should hire and ACMA approved tech to fix it.
- Telstra Network Fault 100%
- Internal Wiring Fault 0%
- Job Resolution 20%
Field Job Conclusion: I had tested the customers internal cables and found that the cable was testing 100% ok, I connected my butt phone directly to the Telstra lead in cable and the crackle was on the line. I let the customer have a listen and he could hear it also. I tested the lead in cable for insulation resistance and it failed. This is lossy and intermittent fault as when I first arrived the crackle wasn’t audible. This is 100% a network issue.
INITIAL SPEED TEST
FINAL SPEED TEST
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