02 91881577

Crackle On Line Network Fault

Field Job Description

Field Job Description: Customer has been getting a crackle on the line for over 1 month he has had 3 to 4 techs come out to try to fix this problem. The last tech from Telstra who came out spent about 1.5 hour out in the street and looked at the sockets in the house too, but ended up telling the customer it was and internal problem and he should hire and ACMA approved tech to fix it.

Job Details

Telco/ISP Telstra
Date 31/07/2017
Tech Jason Kearney
Address Connells Point

  • Telstra Network Fault 100%
  • Internal Wiring Fault 0%
  • Job Resolution 20%

Conclusion

Field Job Conclusion: I had tested the customers internal cables and found that the cable was testing 100% ok, I connected my butt phone directly to the Telstra lead in cable and the crackle was on the line. I let the customer have a listen and he could hear it also. I tested the lead in cable for insulation resistance and it failed. This is lossy and intermittent fault as when I first arrived the crackle wasn’t audible. This is 100% a network issue.

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IPS PROMISED

INITIAL SPEED TEST

FINAL SPEED TEST

We are Sydney’s most trusted and reputable ACMA approved telephone technician service. We make phone line repairs easy, getting the job done right the first time, and helping you deal with your Telco or ISP if we find the phone line or internet fault is in the Telstra network. These reports help our clients in dealing with their ISP, and they help your ISP to get the problem solved faster. We provide a range of services from phone line repair and phone line installation to data cabling and NBN services. If you have slow ADSL speeds or a phone line fault, get in touch 02 91881577

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