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Fault Found In Telstra Network – Baulkham Hills

Field Job Description

Customer is having phone calls drop out, and sometime the phone will only ring twice or max of five rings. He is paying for a caller I’d service and is not having the numbers show up. I tested the internal cable and everything inside is testing ok and within spec. I tested the Telstra lead in cable and am getting very low insulation resistance between A and B. This is a network issue and Telstra will need to send out a tech to fix. See video for proof of results.

Job Details

Telco/ISP Telstra
Date 22/05/2017
Tech Jason Kearney
Address Baulkham Hills

SECURE A COM REPORTING SYSTEM
  • Telstra Network Fault 100%
  • Internal Wiring Fault 0%
  • Job Resolution 100%

Conclusion

This job was reattended by Telstra the next day, our client called us to let us know that the phones where working again and the caller ID was up and running. Telstra delivered for this client the second-time round. Go Team!

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