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FAULT IN THE TELSTRA NETWORK – OYSTER BAY

Field Job Description

Customer has been experiencing Problems with their phone and internet. They have had three techs out from Telstra over the last 2 months and they have told the customer they have done all the can and they would need to find a private tech to fix. On my inspection, today this customer does not have any internal cable her phone line is connected directly to the lead in cable (see video for proof) The socket on the line is almost new and looks fine. This intermittent fault must be a network fault. Drop out and slow speeds. Today my speed test I got 8.57 Mbps download. IInet please get a tech to attend.

Job Details

Telco/ISP IINet
Date 20/06/2017
Tech Jason Kearney
Address Oyster Bay

SECURE A COM REPORTING SYSTEM
  • Telstra Network Fault 100%
  • Internal Wiring Fault 0%
  • Job Resolution 10%

Conclusion

Because this customer has no internal cabling this is a network fault as it is connected directly on the Telstra lead in cable. So now the customer will need to go back to IInet, who will have to contract Telstra to come out and either swap over the pairs or replace the damaged lead in cable.

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