02 91881577

Slow Internet Speeds and Dropouts – Hinchinbrook

Field Job Description

Customer has been getting slow speed on his new NBN connection. The speeds are jumping between 3 Mbps to 30 Mbps. When the modem is disconnected from a socket and then reconnected it takes sometimes days for it to reconnect again. They have been having problems for the last 7 years with internet at this premise. They Thought NBN would fix it but they are still on the copper network.

Job Details

Telco/ISP SkyMesh
Date 17/07/2017
Tech Jason Kearney
Address Hinchinbrook

  • Network Fault 100%
  • Internal Wiring Fault 0%
  • Job Resolution 20%

Conclusion

I tested the internal cables with the Lines test set #2 and they all passed within spec, no issues with internals. We connected the modem directly to the Telstra lead in cable and waited 15 min but it just wouldn’t connect. As you can see from the video this must be a network issue possibly intermittent. After about 15 – 20 min and still no connection directly on the lead in cable. We connected it back inside again and after about 5 min it connected again. This is an intermittent fault.

SECURE A COM - Conclusion to this job
PLEASE USE THIS ONLINE REPORT IN CONJUNCTION WITH YOUR PDF REPORT THAT WAS EMAILED TO YOU TODAY. THANKS FOR USING OUR SERVICE.

IPS PROMISED

INITIAL SPEED TEST

FINAL SPEED TEST

We are Sydney’s most trusted and reputable ACMA approved telephone technician service. We make phone line repairs easy, getting the job done right the first time, and helping you deal with your Telco or ISP if we find the phone line or internet fault is in the Telstra network. These reports help our clients in dealing with their ISP, and they help your ISP to get the problem solved faster. We provide a range of services from phone line repair and phone line installation to data cabling and NBN services. If you have slow ADSL speeds or a phone line fault, get in touch 02 91881577

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