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NBN FTTN Slowed by half speed tested directly on copper lead-in

TECHNOLOGY

NBN – FTTN

SERVICE TYPE

NBN SERVICES 

FAULT FOUND IN

NETWORK

GEO LOCATION

Kellyville Ridge

DATE

25/09/2017

Field Job Description

So we came out today as this customer was told by Telstra that he had an internal wiring issue that was causing he speeds to be slow. He has one internal cable from the Telstra box to a single socket in the kitchen.The internal cable tests fine and St he socket is new.I connected the router directly to the Telstra lead in cable and speeds where the same as inside (see video)

Technician Conclusion 

This is a network problem as you can clearly see in the video we are connected directly to the network cable as this is a fibre to the node nbn connection. Telstra will need to send out a tech to make repairs.

Jason Kearney

Senior Techncian, Attending Technician

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Job Completion

%

Difficulty Level

SPEED TEST RESULTS 

IPS PROMISED

INITIAL SPEED TEST

TEST ON NETWORK

FINAL SPEED TEST

%

NETWORK ISSUE

%

CUSTOMER ISSUE

  • SHOULD ASK ISP TO COVER OUR INVOICE COST 100%

WARRANTY EXPIRES

Day(s)

:

Hour(s)

:

Minute(s)

:

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