02 91881577

NBN SERVICES SUTHERLAND SHIRE

Call: 02 9188 1577

Private ACMA Accredited NBN Internet Techncian

Problems With Your NBN Service? 

We are your local Telecommunications contractors working in the Sutherland Shire & throughout Sydney since 2005. With NBN coming to change the way we use our phone and internet services we are here to help you through this transition period and beyond.

The NBN is now rolling out in the Sutherland Shire, areas like Engadine and Jannali have working customers and have made connections through HFC (hybrid fibre coaxial) or FTTN (fibre to the node) and we are hearing talk about FTTC (fibre to the curb) if you are living in units, apartment or your business is running from a medium to large size building you could be FTTB (fibre to the building)

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PROBLEMS WITH YOUR NBN SERVICE?

FAULTS SOLVED LAST 30 DAYS

NETWORK LAST 30 DAYS

INTERNAL LAST 30 DAYS

ONLINE REPORTING

Sometimes dealing with phone and internet troubles can be a nightmare, especially if your ISP is not claiming responsibility for the disruption.. We have tried to create a system of documenting your problems so this nightmare can be minimised. If your ISP has claimed the disruption my be on your end, and we discover the problem is a network fault we will provide an online report to help with your case for your ISP.

DATA TRAINED

Our techs have been trained and licences to work on your data cable network. If you have a wired network in your home or office and suspect a wiring issue we can test your cat5, cat5e or cat6 cables, connections, sockets and patch leads to find the faulty part of the network and repair or replace it. Need a wired network, and maybe a WiFi access point? Our techs can run and setup your new wired network and access points to give your home and office seamless WiFi coverage.

NBN TRAINED

Our techs are moving with the times, they have a great understanding of the latest NBN technologies and how they work with your existing phone and internet lines throughout your home or business. We can find and locate faults on your internal wiring they may be disrupting your new NBN service. If you have a new HFC FTTP FTTB FTTN or Fixed Wireless and wish to connect your existing phone sockets, there a just a few simple things that need to happen and we can help you with this.

ACMA ACCREDITED

All our techs must hold a current open licence and be accredited with the Australian Communications & Media Authority. The ACMA is the regulator for the telecommunications industry, and they have rules and regulations that must be meet in installing or repairing any of your wiring, outlets and parts along you communications pathway. We are also ACMA members so we provide full transparency for you our clients and also for the regulators.

CONNECTING EXISTING PHONE SOCKET TO NBN 

We have been hearing a lot from our clients that some NBN ISP’s have been telling new customers that they can’t use existing phone sockets in the house just like before. This is not the case, we can close the loop for your internal wiring and with a few adjustments all your existing phone sockets will work just like before. This can work for HFC – FTTN – FTTB – FTTC – FTTP – FIXED WIRELESS. We have an article that might interest you, connecting existing phone sockets to an NBN HFC connection.

SLOW NBN SPEEDS

Are you having problems with your NBN connection? Is the speed slowing down or dropping out completely? If you have a FTTN connection which will be a lot of homes in the Sutherland Shire, it could be an internal wiring issue, or a Network issue, it is always best to call your service provider first and get them to run a test on the line and check for NBN outages in your area. Sometimes your ISP will tell you that the problem is with internal wiring in your home or business, we are experts in troubleshooting NBN related internal wiring faults, and we can also test the network side of the cable to see if it could potentially be a NBN network fault.

NBN NTD RELOCATION

With HFC especially we are finding that the installing contractor is wanting to install your HFC box in an area of the house that might just not suit your needs. We can easily relocate this socket to a part of the house that will better suit your needs. We also have been performing this service before the NBN installing contractor comes to do the installation, so all he has to do is connect to our professionally installed cable and “presto” you have your new NBN socket, box and router in the location that is best for you.

LEAD-IN CABLE FAULTS

You might find that a lot of older homes may experience problems getting NBN connected because existing infrastructure from the NBN pit to your home may be damaged or non-existent. You will find a lot of ISP’s will tell their customers to find a private contractor to repair or replace this cable. If this is you, give us a call to discuss.

NBN WIRED HOME NETWORK FOR STRONGER WI-FI

To take full advantage of the fast NBN speeds throughout a large brick or concrete home, Wi-Fi strength will be affected greatly the further away from the router you are. A way to combat this to strategically wire data sockets to specific areas of your home and add Wi-Fi access points or range extenders. This will solve your connection issue for large homes.

 

We are here to help, so if you have any questions related to your new NBN service feel free to give us a call to discuss your concerns.

SEE ONLINE REPORTS FOR OTHER CLIENTS

SOME OF THE SUTHERLAND SHIRE LOCATIONS WE SERVICE

Alfords Point – Bangor- Barden Ridge – Bonnet Bay – Bundeena – Burraneer – Caringbah – Caringbah South – Como – Cronulla – Dolans Bay – Engadine – Grays Point – Greenhills Beach – Gymea – Gymea Bay – Heathcote – Illawong – Jannali – Kangaroo Point – Kareela – Kirrawee – Kurnell – Lilli Pilli – Loftus Lucas Heights – Maianbar – Menai – Miranda – Oyster Bay – Port Hacking – Sandy Point – Sutherland – Sylvania – Sylvania Waters – Taren Point – Waterfall – Woolooware – Woronora – Woronora Heights –  Yarrawarrah – Yowie Bay – Audley – Caravan Head – Como West- Royal National Park – Sylvania Heights

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SHIRE OWNED

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QUALIFIED TECHS

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WORK GUARANTEED

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CUSTOMER SATISFACTION

tpg-phone-line-installation-sydney-secure-a-comiinet-phone-line-installation-sydney-secure-a-comdodo-phone-line-installation-sydney-secure-a-comtelstra-phone-line-installation-sydney-secure-a-comphone-line-installation-sydney-secure-a-com-optusinternode-phone-line-installation-sydney-secure-a-comiprimus-phone-line-installation-sydney-secure-a-com                                       Some of the above companies we receive referral work from to help their clients. Note: We have no affiliation with any of these companies.

Our Office

25/23-29 Willock Ave Miranda

Sydney NSW 2228

02 9188 1577