02 91881577

No spare pairs on 50 pair lead-in cable – Potts Point

Field Job Description

This customer has moved into an old building in Potts Point in Sydney. They wanted a service from TPG but when the technician came out to do the phone line installation they couldn’t do it, they told the customer that they needed a new lead-in cable before they could connect them to the network.

Job Details

Telco/ISP TPG
Date 20/07/2017
Tech Jason Kearney
Address Potts Point

 

  • Telstra Network Fault 100%
  • Internal Wiring Fault 0%
  • Job Resolution 20%

Conclusion

This is not an internal wiring fault; the lead-in cable is still part of the Telstra network. As this is a 50-pair lead-in cable and there is an estimate of 40 apartments in this building, that mean that either 10 pairs are faulty of they are being used by other occupants in the building. We have advised this client that he should go back to TPG and tell them that the 50-pair cable should be upgraded to a new cable possible a 100-pair cable. I am not

satisfied that this tech who came out checked every pair for a spare one. I did see a few pairs that had NO jumper wires connected. This is not a cost that this customer should have to pay for and TPG need to get Telstra to act on this. We have advised this client that if they have no luck convincing TPG to get Telstra to move on this issue they need to register a complaint with the Telecommunications Industry Ombudsman

PLEASE USE THIS ONLINE REPORT IN CONJUNCTION WITH YOUR PDF REPORT THAT WAS EMAILED TO YOU TODAY. THANKS FOR USING OUR SERVICE.

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We are Sydney’s most trusted and reputable ACMA approved telephone technician service. We make phone line repairs easy, getting the job done right the first time, and helping you deal with your Telco or ISP if we find the phone line or internet fault is in the Telstra network. These reports help our clients in dealing with their ISP, and they help your ISP to get the problem solved faster. We provide a range of services from phone line repair and phone line installation to data cabling and NBN services. If you have slow ADSL speeds or a phone line fault, get in touch 02 91881577

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