Field Job Description
This customer has moved into an old building in Potts Point in Sydney. They wanted a service from TPG but when the technician came out to do the phone line installation they couldn’t do it, they told the customer that they needed a new lead-in cable before they could connect them to the network.
- Telstra Network Fault 100%
- Internal Wiring Fault 0%
- Job Resolution 20%
This is not an internal wiring fault; the lead-in cable is still part of the Telstra network. As this is a 50-pair lead-in cable and there is an estimate of 40 apartments in this building, that mean that either 10 pairs are faulty of they are being used by other occupants in the building. We have advised this client that he should go back to TPG and tell them that the 50-pair cable should be upgraded to a new cable possible a 100-pair cable. I am not
satisfied that this tech who came out checked every pair for a spare one. I did see a few pairs that had NO jumper wires connected. This is not a cost that this customer should have to pay for and TPG need to get Telstra to act on this. We have advised this client that if they have no luck convincing TPG to get Telstra to move on this issue they need to register a complaint with the Telecommunications Industry Ombudsman
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