02 91881577

Phone & Internet Disconnected at the MDF – Lane Cove

Field Job Description

Customer has no dial tone on the line. She has been told by her isp that the problem was an internal issue and should contract a private technician. We came out today and found that the customers internal cables are testing fine and are working correctly to the B side of the MDF. On inspection, I have noticed that there is no jumper wire between the A side and the B side of the MDF. We spoke to TPG and they were unable to provide this customer with the vertical and pair of the A side so I can run a jumper wire. TPG told me that they were going to send out a tech to locate the customers FNN and run the jumper cable to re connect this customer.

Job Details

Telco/ISP TPG
Date 16/05/2017
Tech Jason Kearney
Address Lane Cove

SECURE A COM REPORTING SYSTEM
  • Telstra Network Fault 50%
  • Internal Wiring Fault 0%
  • Job Resolution 100%

Conclusion

Update: Happy to report that the next day after out visit a Telstra contractor from ISGM turned up and ran the jumper wire and got this customer working again. Nice job you guys. Go Team!

Need Our Help?

We go that extra mile to help get our customers phone and internet service working quickly and painlessly. We can help inform your ISP with the technical info if the fault is on their end to get you up and running.

PLEASE LEAVE US A NICE REVIEW

We hope we really hope your experience using our service has been a productive and pleasant one. We would love for you give us a review on either our Google Page or Facebook Page.  It would really mean a lot to us to get your feedback, so you can help us improve the services we bring to you. So, once again thanks for using our telephone technician, and have a wonderful day.