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Phone & Internet Disconnected at the MDF – Lane Cove

Field Job Description

Customer has no dial tone on the line. She has been told by her isp that the problem was an internal issue and should contract a private technician. We came out today and found that the customers internal cables are testing fine and are working correctly to the B side of the MDF. On inspection, I have noticed that there is no jumper wire between the A side and the B side of the MDF. We spoke to TPG and they were unable to provide this customer with the vertical and pair of the A side so I can run a jumper wire. TPG told me that they were going to send out a tech to locate the customers FNN and run the jumper cable to re connect this customer.

Job Details

Date 16/05/2017
Tech Jason Kearney
Address Lane Cove

  • Telstra Network Fault 50%
  • Internal Wiring Fault 0%
  • Job Resolution 100%


Update: Happy to report that the next day after out visit a Telstra contractor from ISGM turned up and ran the jumper wire and got this customer working again. Nice job you guys. Go Team!

SECURE A COM - Conclusion to this job

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