02 91881577

SLOW INTERNET SPEEDS AND NO DIAL TONE – NETWORK FAULT SANS SOUCI 

SERVICE TYPE

ADSL FAULTS 

JOB TYPE

FAULT

GEO LOCATION

SANS SOUCI

DATE

04/12/2017

Field Job Description

Customers has had an issue with his internet speeds.They live in block of villas and out the front of each villa they have a pit with network cable inside. The customer has no dial tone and slow internet speeds. We opened up the pit out front and the cables were not protected by moister, and cables looked damaged. See video

Technician Conclusion 

This is a network problem as the customer has no internal cabling and it is all network. Checked socket and leads and all are ok.This will need to be looked at by Telstra tech. When I moved the cables in the pit the speed doubled, this tells me there is indeed a issue directly inside the cable out front. The phone line has a earth hum on it and no dial tone.

Jason Kearney

Senior Techncian, Attending Technician

%

Our Completion

%

ISP Completion

SPEED TEST RESULTS 

IPS PROMISED

INITIAL SPEED TEST

TEST ON NETWORK

FINAL SPEED TEST

%

NETWORK ISSUE

%

CUSTOMER ISSUE

  • SHOULD ASK ISP TO COVER OUR INVOICE COST 50%

TEST YOUR INTERNET SPEED NOW 

LATEST NEWS AND ADVICE 

NBN BOX AND MODEM RELOCATION – NTD RELOCATION

NBN BOX AND MODEM RELOCATION – NTD RELOCATION

RELOCATING YOUR NTD OR NBN BOX TO A SUITABLE LOCATION  With NBN ramping up its installation across Australia, we are receiving an increasing amount of angry NBN customers calling up for help with the impractical location NBN contractors are installing...

TELSTRA COMPLAINTS | FAULTS IN THE TELSTRA NETWORK

TELSTRA COMPLAINTS | FAULTS IN THE TELSTRA NETWORK

Telstra Complaints "Telstra told me the fault was my internal wiring but it was in the Telstra Network" Over the last two years the number of jobs we have attended for our clients that have turned out to be faults in the Telstra Network is on the rise, and the amount...

REVIEWS 

IF YOU ARE GOING TO LEAVE ONE REVIEW THIS MONTH PLEASE CONSIDER US IT WOULD MEAN A LOT

We hope we really hope your experience using our service has been a productive and pleasant one. We would love for you give us a review on either our Google Page or Facebook Page.  It would really mean a lot to us to get your feedback, so you can help us improve the services we bring to you. So, once again thanks for using our telephone technician, and have a wonderful day.

WANT TO KNOW MORE ABOUT OUR SERVICE?

WHAT PEOPLE SAY ABOUT US 5-star-review-secure-a-com

I had very slow internet speeds. The ISP tech said it was in my building. A tech from SECURE A COM proved otherwise, my ISP gave me a refund. 5-star-review-secure-a-com

Brendan Maclean

School Teacher

The online reports are a brilliant idea! It helped get our service provide to act on an outage we were experiencing. They went all out. 5-star-review-secure-a-com

Mia Abbotsford

IT Manager

Upgraded MDF and IDF’s in our multi-story office and retail building in Sydney. Very complicated job made easy and stress free.5-star-review-secure-a-com

Mark King

Building Manager