02 91881577

SECURE A COM

Call: 02 9188 1577

Experiencing problems with your phone line ?

ADSL has slowed to a crawl ? 

If you are experiencing problems with your phone line and you have been told by your ISP or Telco that you need an ACMA approved telephone technician to make repairs to your phone line? You have come to the right place. We are highly trained and accredited telephone technician that can provide fast fault finding and repairs to your home or business phone or ADSL line. We are registered cablers with the Australian Communications and Media Authority.

       

phone-line-repair

Phone Line Repairs $188.00

Book an ACMA Technician Now
}

On time

l

7 days to pay invoice

Credit Card Accepted

Value for Money

Phone Line Repair 

telephone-technician-sydney

How we repair your phone line.

  1. Carry out initial speed test and log
  2. Carry out equipment isolation test
  3. Check network side of the cable for faults
  4. Carry out internal wiring test
  5. Manually inspect phone sockets for damage or corrosion
  6. Locate disruptive fault
  7. Make repairs or replace and upgrade cable or sockets
  8. Carry out speed test and log
  9. Re connect all equipment
  10. Carry out final speed test
  11. Photograph and write written report on what was found
  12. Upload videos to our YouTube channel if fault found in the Network
  13. Email report to you at time of signing, and video link later that day.

What part of your report looks like

Network fault video’s to help your ISP

Things You Can Do To Check Yourself

  1. Perform an initial Speed Test
  2. Note what upload and download speed you have
  3. Disconnect everything connected to your phone sockets except the modem
  4. If you have a back to base alarm unplug that also
  5. Now run a second speed test, if speed goes up it might be your equipment
  6. If speed doesn’t change, check your lead and filter for signs of corrosion
  7. If corroded change leads or filter and test again
  8. If you are getting internet and no dial tone, you have 1 leg open circuit, this will need to be looked at by a technician.
  9. If you want to spend more time, take the covers off the socket and see if corrosion is present and if the two wires are attached?
  10. If all else fails book online here to have one of our technicians fix it for you.

Speed Test emailed or text messaged to you

                                       Some of the above companies we receive referral work from to help their clients. Note: We have no affiliation with any of these companies.

%

Faults fixed in 1 Hour

%

Faults fixed in 2 Hours

%

Faults fixed in 3 Hours

Fault Finding
Fault finding for phone lines and ADSL lines is a specialist skill that requires a sharp mind if the job is to be completed successfully and as quickly as possible. We have some of the best fault finders in Sydney working in our team, so when locating your ADSL or phone line fault rest assured it will be found and repaired in the quickest time possible. All our telephone technician are registered with the ACMA so you know you are only getting the best fault finders around.
Getting a Refund from your ISP if the Fault is their Problem

Phone line repairs are best left to the experts, and that is what you are getting by using our service. We are the number 1 ACMA accredited go to company in Sydney for private fault finding services for your internal phone cabling. There are many things that can affect your phone lines quality and ADSL speeds, from faulty equipment such as filters, leads, fax machines, back to base alarm systems, to a myriad of other things that can be plugging into your internal phone network. It can also be things like a faulty length of cable, corroded socket terminals, loose connections, or a fault that is not in your home wiring or equipment but inside the Telstra distribution network.

Most of the time you would have rang your ISP and told them you are having a problem with your phone line, they might have run some tests over the phone, and either told you the problem is internal and you should use a private technician, or, they will send out one of Telstra’s technician or contractors to look for you. But they also tell you if they find the problem to be internal that they will charge you a hefty sum of money per every 15 min that this tech was there, and this is not to fix the problem but just to tell you that you have one. And then you find out they don’t fix this problem and you need to use a private technician.

Now what do you do? Well a lot of times in this case it is better much better to use our service first, and here is why.

  1. We can be there sooner
  2. If the fault is internal we will fix it on the spot
  3. This means if you had used the Telstra techs you would have paid twice
  4. Here is the kicker, if the fault is in the Telstra network, and they told you the fault was internal, we will draft a report and document our findings in written word, photos, and video, and speed test results that get emailed to you, now you can use this proof to go to your ISP and apply for a refund for using our service, because they advised you wrongly and now you are out of pocket.
  5. So, it ends up being a FREE service.
  6. We are the only company in Sydney to offer this kind of service
  7. Winning
What Do I Do If the Fault Is in my Lead-in Cable?

If we on the day determine that the fault is in the network, you will need to call your ISP. Your ISP will log a fault with Telstra and then have a Telstra tech or contractor such as ISGM take a look at this fault for you. If they establish that indeed this is a network fault, and this fault is in your lead-in cable, this is where it can be a grey area and very frustrating. If you are not a Telstra customer there is a good chance that your Internet Service Provider (ISP) is not going to move on having this cable replaced at their cost. As before back in the glory days of Telstra this cable was replaced at the cost of Telstra because it was still classed as part of the network, in all reality it still is part of the network but ISP’s can take up to 6 months just to have someone come out to take a look, and you are still paying for it.

Underground Lead-in Cables

They also give you the option of seeking your own contractors, this is where we just might be able to help. Depending on what you need we can excavate and trench in a new lead-in cable, enclosed in Australian Standard Communications Conduit and connect to the internals of your house and have the other end tested and ready for Telstra to connect into their network.

Aerial Lead-in Cables

On the other hand, you might have a fault in your lead-in cable and it comes in aerial and goes to a private steal pole first before it goes to your home or business. If this is the case due to OH&S reasons all technicians working for Telstra, contractor or employee are NOT permitted to climb these poles, so again you will need to find a company that can do this. We perform this service for our clients so you will be able to have a working line again.

Want a new socket somewhere?

Are you sick of running extension leads around your home or office to try to connect modems, phone, and fax machines to the nearest socket that is just not near enough? Let us wire in a brand-new socket for you so you can get rid of all that clutter. Install a new socket in just about any location of your home, unit, office, or factory, we will find the most discreet cable run so as not to be an eyesore. Once your new socket is installed by our ACMA accredited technician, it will be tested and ready for you to sign off on in no time, so you can get connected.

 

MDF Jumpering & Connections
Sometimes when you move into a new unit or office block the jumper wire is not connected at the MDF (main distribution frame) which is the main connection point in your building where the main Telstra cable from the street meets with the internal phone cables from each unit of office. Telstra is only responsible with connecting to one side of the MDF and so are some of the other Telco’s. Generally they will connect a tag at the MDF on the Telstra side of the MDF and then they will leave a card under your door or in your letter box advising you will need to have someone connect the lines into your office or unit. This is generally for businesses in office blocks but there can be some circumstances where you may be required to find a communications technician to identify your internal cable at the MDF and run what is called a “jumper wire” even if you are in a domestic unit also. Secure a Com provides this service to Sydney businesses and units that may require someone to identify and run jumper wires.
Data Cabling
Are you looking to have your home or office wired for high speed internet? We can provide you with the right cabling that will meet your needs. Install your sockets and outlets at the office end and neatly wire all the cables back to your patch panels, were will terminate and secure into the frame. Every single data cable is tested for continuity and open and short circuits to ensure a smooth implementation of your network. Data cabling in Sydney is one of our specialties so if you are looking to have your home of office wired for speed, look no further.

What to Do Next ?

Book Online Today

Our Office

1/347 Port Hacking Road Caringbah

Sydney NSW 2229

02 9188 1577