02 91881577

SECURE A COM

Call: 02 9188 1577

NEED PHONE LINE REPAIRS?

SLOW INTERNET SPEEDS

Sydney’s most trusted and reputable ACMA accredited telephone technician service. Providing phone line repairs and installations to homes and businesses across Sydney. If you need a technician you can check our availability and book a tech fast through our easy online booking system.

PHONE LINE REPAIR

Call: 02 9188 1577

Private ACMA Accredited Telephone Technician

Problems With Your Phone or Internet Service? 

Sydney’s most trusted and reputable ACMA accredited telephone technician service. Providing phone line repairs and installations to homes and businesses across Sydney. If you are experiencing problems with your phone line and you have been told by your ISP or Telco that you need an ACMA approved telephone technician to make repairs to your phone line? We can provide you with the right technician to get the job done right. We are highly trained and accredited and can provide fast fault finding and repairs to your home or business phone or ADSL line. All our technician are fully licenced insured, and have been through full police check. For phone line repairs book online or give us a call.

PROBLEMS WITH YOUR PHONE OR INTERNET SERVICE?

FAULTS SOLVED LAST 30 DAYS

NETWORK LAST 30 DAYS

INTERNAL LAST 30 DAYS

ONLINE REPORTING

Sometimes dealing with phone and internet troubles can be a nightmare, especially if your ISP is not claiming responsibility for the disruption.. We have tried to create a system of documenting your problems so this nightmare can be minimised. If your ISP has claimed the disruption my be on your end, and we discover the problem is a network fault we will provide an online report to help with your case for your ISP.

DATA TRAINED

Our techs have been trained and licences to work on your data cable network. If you have a wired network in your home or office and suspect a wiring issue we can test your cat5, cat5e or cat6 cables, connections, sockets and patch leads to find the faulty part of the network and repair or replace it. Need a wired network, and maybe a WiFi access point? Our techs can run and setup your new wired network and access points to give your home and office seamless WiFi coverage.

NBN TRAINED

Our techs are moving with the times, they have a great understanding of the latest NBN technologies and how they work with your existing phone and internet lines throughout your home or business. We can find and locate faults on your internal wiring they may be disrupting your new NBN service. If you have a new HFC FTTP FTTB FTTN or Fixed Wireless and wish to connect your existing phone sockets, there a just a few simple things that need to happen and we can help you with this.

ACMA ACCREDITED

All our techs must hold a current open licence and be accredited with the Australian Communications & Media Authority. The ACMA is the regulator for the telecommunications industry, and they have rules and regulations that must be meet in installing or repairing any of your wiring, outlets and parts along you communications pathway. We are also ACMA members so we provide full transparency for you our clients and also for the regulators.

BASIC QUESTIONS ANSWERED 

HOW WE REPAIR YOUR PHONE AND INTERNET SERVICE
  1. Carry out initial speed test and log
  2. Carry out equipment isolation test
  3. Check network side of the cable for faults
  4. Carry out internal wiring test
  5. Manually inspect phone sockets for damage or corrosion
  6. Locate disruptive fault
  7. Make repairs or replace and upgrade cable or sockets
  8. Carry out speed test and log
  9. Re connect all equipment
  10. Carry out final speed test
  11. Photograph and write written report on what was found
  12. Upload videos to our YouTube channel if fault found in the Network
  13. Email report to you at time of signing, and video link later that day.
WHAT IF THE PROBLEM IS IN MY LEAD-IN CABLE?

If we on the day determine that the fault is in the network, you will need to call your ISP. Your ISP will log a fault with Telstra and then have a Telstra tech or contractor such as ISGM take a look at this fault for you. If they establish that indeed this is a network fault, and this fault is in your lead-in cable, this is where it can be a grey area and very frustrating. If you are not a Telstra customer there is a good chance that your Internet Service Provider (ISP) is not going to move on having this cable replaced at their cost. As before back in the glory days of Telstra this cable was replaced at the cost of Telstra because it was still classed as part of the network, in all reality it still is part of the network but ISP’s can take up to 6 months just to have someone come out to take a look, and you are still paying for it.

Underground Lead-in Cables

They also give you the option of seeking your own contractors, this is where we just might be able to help. Depending on what you need we can excavate and trench in a new lead-in cable, enclosed in Australian Standard Communications Conduit and connect to the internals of your house and have the other end tested and ready for Telstra to connect into their network.

Aerial Lead-in Cables

On the other hand, you might have a fault in your lead-in cable and it comes in aerial and goes to a private steal pole first before it goes to your home or business. If this is the case due to OH&S reasons all technicians working for Telstra, contractor or employee are NOT permitted to climb these poles, so again you will need to find a company that can do this. We perform this service for our clients so you will be able to have a working line again.

GETTING AN ISP REFUND FOR INCORRECT DIAGNOSIS

Phone line repairs are best left to the experts, and that is what you are getting by using our service. We are the number 1 ACMA accredited go to company in Sydney for private fault finding services for your internal phone cabling. There are many things that can affect your phone lines quality and ADSL speeds, from faulty equipment such as filters, leads, fax machines, back to base alarm systems, to a myriad of other things that can be plugging into your internal phone network. It can also be things like a faulty length of cable, corroded socket terminals, loose connections, or a fault that is not in your home wiring or equipment but inside the Telstra distribution network.

Most of the time you would have rang your ISP and told them you are having a problem with your phone line, they might have run some tests over the phone, and either told you the problem is internal and you should use a private technician, or, they will send out one of Telstra’s technician or contractors to look for you. But they also tell you if they find the problem to be internal that they will charge you a hefty sum of money per every 15 min that this tech was there, and this is not to fix the problem but just to tell you that you have one. And then you find out they don’t fix this problem and you need to use a private technician.

Now what do you do? Well a lot of times in this case it is better much better to use our service first, and here is why.

  1. We can be there sooner
  2. If the fault is internal we will fix it on the spot
  3. This means if you had used the Telstra techs you would have paid twice
  4. Here is the kicker, if the fault is in the Telstra network, and they told you the fault was internal, we will draft a report and document our findings in written word, photos, and video, and speed test results that get emailed to you, now you can use this proof to go to your ISP and apply for a refund for using our service, because they advised you wrongly and now you are out of pocket.
  5. So, it ends up being a FREE service.
  6. We are the only company in Sydney to offer this kind of service
  7. Winning
JUST NEED A EXTRA PHONE SOCKET

Are you sick of running extension leads around your home or office to try to connect modems, phone, and fax machines to the nearest socket that is just not near enough? Let us wire in a brand-new socket for you so you can get rid of all that clutter. Install a new socket in just about any location of your home, unit, office, or factory, we will find the most discreet cable run so as not to be an eyesore. Once your new socket is installed by our ACMA accredited technician, it will be tested and ready for you to sign off on in no time, so you can get connected.

SEE ONLINE REPORTS FOR OTHER CLIENTS

SOME OF THE SYDNEY LOCATIONS WE SERVICE

Alexandria – Alfords Point – Allambie Heights – Allawah – Arncliffe – Artarmon – Balmain – Bangor – Banksia – Bankstown – Barangaroo – Barden Ridge – Bellevue Hill –  Beverly Hills – Bexley – Bondi – Bondi Junction – Bonnet Bay – Bonnyrigg – Brighton-Le-Sands – Bronte – Bundeena – Burwood – Cabramatta – Canada Bay – Canterbury – Caringbah – Carlingford – Sydney CBD – Chatswood – Clovelly – Como – Concord – Cronulla — Darlinghurst – Dolls Point – Double Bay – Drummoyne – Dulwich Hill – Earlwood – Eastlakes – Eastwood – Edgecliff – Engadine – Enmore – Epping – Five Dock – Gladesville – Glebe –  Grays Point – Guildford – Gymea – Gymea Bay – Haberfield – Haymarket – Heathcote – Hebersham – Holsworthy – Homebush – Hornsby – Hurstville – Illawong – Jannali – Kareela  Killara – Kings Cross – Kingsgrove – Kirrawee – Kirribilli – Kogarah – Kurnell – La Perouse -Lane Cove – Leichhardt – Lewisham – Lilli Pilli – Lilyfield – Lindfield – Liverpool – Loftus – Manly – Maroubra – Marrickville – – Mascot – Matraville – McMahons Point – Menai – Miranda – Moore Park – Moorebank – Mortdale – Mosman – Narrabeen – Neutral Bay – Oatley – Oyster Bay – Paddington – Padstow – Panania – Peakhurst – Penshurst – Petersham – Picnic Point – Point Piper – Port Botany – Potts Hill – Potts Point – Pymble – Pyrmont- Ramsgate – Randwick – Redfern – Regents Park – Regentville – Revesby – Rockdale – The Rocks – Roselands – Royal National Park – Rozelle – Rushcutters Bay – Ryde – Sans Souci – St Peters Stanmore – Strathfield – Surry Hills – Sutherland – Sydenham – Sydney Olympic Park – Sylvania -Tamarama – Tempe – Turramurra – Ultimo- Vaucluse – Wahroonga – Watsons Bay – Wattle Grove – Woollahra – Woolloomooloo – Woolooware – Yarrawarrah – Yowie Bay – Zetland

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AUSTRALIAN OWNED

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QUALIFIED TECHS

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WORK GUARANTEED

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CUSTOMER SATISFACTION

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TEST YOUR INTERNET SPEEDS NOW 

Our Office

25/23-29 Willock Ave Miranda

Sydney NSW 2228

02 9188 1577