02 91881577

Short Circuit On Internal Phone Line – Caringbah

Field Job Description

Client have been have problems with the phone and internet as it keeps dropping out on a regular basis. He had Telstra out here a week ago to check the network side of the line, which he found problems on. He replaced the clients first socket on the line but told the client he could not test internal cable. A few days after the Telstra tech left the phone and internet went dead. So they called us.

Job Details

Telco/ISP IINet
Date 04/07/2017
Tech Jason Kearney
Address Caringbah

 

 

  • Telstra Network Fault 20%
  • Internal Wiring Fault 80%
  • Job Resolution 100%

Conclusion

We found that the problem was with a piece of internal cable that ran from the first socket to the study. This cable had a short circuit on the blue white pair, and very low insulation resistance on the red black pair. I disconnected the internal cables and now he is getting speeds of 4.75 Mbps which might not be full speed for how close this customer is the the exchange. Customer will call us back later this month to install the new internal cable.

PLEASE USE THIS ONLINE REPORT IN CONJUNCTION WITH YOUR PDF REPORT THAT WAS EMAILED TO YOU TODAY. THANKS FOR USING OUR SERVICE.

IPS PROMISED

INITIAL SPEED TEST

FINAL SPEED TEST

We are Sydney’s most trusted and reputable ACMA approved telephone technician service. We make phone line repairs easy, getting the job done right the first time, and helping you deal with your Telco or ISP if we find the phone line or internet fault in the Telstra network. These reports help our clients in dealing with their ISP, and they help your ISP to get to the problem solved faster. We provide a range of services from phone line repair and phone line installation to data cabling and NBN services. If you have slow ADSL speeds or a phone line fault, get in touch 02 91881577

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