02 91881577

SLOW AND FLUCTUATING ADSL SPEEDS – GYMEA BAY

Slow & Fluctuating ADSL Speeds of 0.21 Mbps to 2.2 Mbps Field Job Description Customer had a faulty adsl filter that was not letting the dial tone pass through. But the customer is still getting super slow speeds that are intermittent between 0.21 and 3.5 Mbps....

SLOW INTERNET SPEED A SIDE OF MDF – CAMPERDOWN

Slow Internet Speed on A Side of MDF – Camperdown Field Job Description Customer had ongoing problems with their adsl speeds ever since being connected in Feb 2017. They have had 4 Telstra techs out and each time the tech fixed something out on the street and...

NO DIAL TONE ON TELSTRA LINE – CARINGBAH

No Dial Tone On Telstra Line – Caringbah Field Job Description Customer phone and internet went completely dead on Saturday. He spoke to Optus and they told him it was a problem with the internal. Job Details Telco/ISP Optus Date 07/08/2017 Tech Jason Kearney...

NO INTERNET WORKING AT MDF – WENTWORTHVILLE

No Internet at MDF – Wentworthville Field Job Description 5 weeks ago, after the installation the modem worked for 7 days then stopped working and they couldn’t connect to the internet. They Called their provider and had troubles getting them to take...

PHONE LINE DAMAGED BY BUILDERS – BRONTE

Phone Lines Damaged By Builders Field Job Description This client is in the process of getting an extension on the Bronte home. At some point a week ago the phones and internet went dead. They had Telstra come out to investigate and the Telstra technician found that...

INTERNAL WIRING FAULT – ROSEVILLE

Phone Line Repair Roseville Field Job Description This customer had moved into a new house in Roseville and wanted to get the phone sockets working to be able to use the phone and internet. They had connected with Optus and couldn’t find a socket that worked in the...

SLOW SPEED IN NETWORK – CASTLE HILL

Super Slow Internet Speeds – Castle Hill Field Job Description Customer has had slow internet speeds for over a week. He rang IINet and they have now sent out 2 lots of technician to find and fix the fault but the speeds have still been slow. They told him to...

SHORT CIRCUIT ON LINE – CARINGBAH

Short Circuit On Internal Phone Line – Caringbah Field Job Description Client have been have problems with the phone and internet as it keeps dropping out on a regular basis. He had Telstra out here a week ago to check the network side of the line, which he...

NO SYNC WITH EXCHANGE – GLENWOOD

No Sync On Modem – Glenwood Field Job Description Client just moved into house and had NBN connected with Iinet. Client was told by the real estate who was told by the landlord that for the internet to work he had to plug into the male lead that was hanging out...

DAMAGED PHONE LINE – ARTARMON

DAMAGED PHONE LINE – ARTARMON Field Job Description Customer has just moved into unit and had phone connected but had no dial tone. Optus had come out to the job and it is working ok at the MDF. This unit had a flooding problem that got into the walls. Strata is...

SLOW INTERNET SPEED – GUILFORD

Slow Internet Speeds For Unit – Guilford Field Job Description Client had internet connected 2 weeks ago and has been getting very slow speeds of 2 Mbps on average. They had Telstra tech it here twice, and they told the client that they had a bridge tap on the...

NEW AERIAL LEAD IN CABLE – LANE COVE

New Aerial Lead In Cable – Lane Cove Field Job Description Called to a job today to replace an aerial lead in cable that had been incorrectly repaired when it should have been replaced. This client had spoken with us 12 months before and we recommended them...

NO DIAL TONE ON LINE – OYSTER BAY

FAULT IN THE TELSTRA NETWORK – OYSTER BAY Field Job Description Customer has been experiencing Problems with their phone and internet. They have had three techs out from Telstra over the last 2 months and they have told the customer they have done all the can...

FAULTY LEAD IN CABLE – RIVERWOOD

Faulty Lead-in Cable – Riverwood Field Job Description Customer has moved into a new house and have had no internet or phone since the 20th of March 2017. Customer had spoken to dodo who told her that the issue was internal wiring inside the house and needed to...

LEAD IN CABLE DAMAGED – FRESHWATER

Lead-In Cable Damaged – Freshwater Field Job Description Customer has lost internet service. They had a tech call out on the between the 16 and 18 of may to find out what the issue was. He told the customer the problem was with the lead in cable but he was not...