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FAULTY LEAD IN CABLE – RIVERWOOD

Faulty Lead-in Cable – Riverwood Field Job Description Customer has moved into a new house and have had no internet or phone since the 20th of March 2017. Customer had spoken to dodo who told her that the issue was internal wiring inside the house and needed to...

LEAD IN CABLE DAMAGED – FRESHWATER

Lead-In Cable Damaged – Freshwater Field Job Description Customer has lost internet service. They had a tech call out on the between the 16 and 18 of may to find out what the issue was. He told the customer the problem was with the lead in cable but he was not...

FAULT FOUND IN NETWORK – BAULKHAM HILLS

Fault Found In Telstra Network – Baulkham Hills Field Job Description Customer is having phone calls drop out, and sometime the phone will only ring twice or max of five rings. He is paying for a caller I’d service and is not having the numbers show up. I...

ENGAGED SIGNAL ON OPTUS LINE – NEWTOWN

Engaged Tone Instead of Dial Tone – Newtown Field Job Description Customer has had no dial tone or internet just an engaged signal on the line. I went to the MDF tested with lines test set on b side going back to the socket and all was testing within spec. I ran...

PHONE LINE DISCONNECTED AT MDF LANE COVE

Phone & Internet Disconnected at the MDF – Lane Cove Field Job Description Customer has no dial tone on the line. She has been told by her isp that the problem was an internal issue and should contract a private technician. We came out today and found that...

CRACKLE ON PHONE LINE NETWORK – WAHROONGA

Customer with Crackle On the Line – Wahroonga Field Job Description Since December 2016 the customer has had a crackle on the line. They had a Telstra technician attended on the 3rd of April to try to make repairs. He changed a socket in the lounge room and told...

NO DIAL TONE ON LINE NOT MODEM FAULT – ILLAWONG

No Dial Tone On Phone Line – Illawong Field Job Description This customer has been told by Optus that he had an internal wiring fault. We came out today to investigate the problem and have found that there is no dial tone on the end of the lead in cable. He had...