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FAULT FOUND IN NETWORK – BAULKHAM HILLS

Fault Found In Telstra Network – Baulkham Hills Field Job Description Customer is having phone calls drop out, and sometime the phone will only ring twice or max of five rings. He is paying for a caller I’d service and is not having the numbers show up. I...

ENGAGED SIGNAL ON OPTUS LINE – NEWTOWN

Engaged Tone Instead of Dial Tone – Newtown Field Job Description Customer has had no dial tone or internet just an engaged signal on the line. I went to the MDF tested with lines test set on b side going back to the socket and all was testing within spec. I ran...

PHONE LINE DISCONNECTED AT MDF LANE COVE

Phone & Internet Disconnected at the MDF – Lane Cove Field Job Description Customer has no dial tone on the line. She has been told by her isp that the problem was an internal issue and should contract a private technician. We came out today and found that...

CRACKLE ON PHONE LINE NETWORK – WAHROONGA

Customer with Crackle On the Line – Wahroonga Field Job Description Since December 2016 the customer has had a crackle on the line. They had a Telstra technician attended on the 3rd of April to try to make repairs. He changed a socket in the lounge room and told...