02 91881577

DAMAGED LEAD-IN CABLE – PADDINGTON

Damaged Lead-In Cable Paddington Field Job Description Customer has had bad crackles on the line 12 months then about 2 months Ago the phone died completely. We came out today to find and fix the problem. The lead in cable passes through the front of the house and...

SLOW AND FLUCTUATING ADSL SPEEDS – GYMEA BAY

Slow & Fluctuating ADSL Speeds of 0.21 Mbps to 2.2 Mbps Field Job Description Customer had a faulty adsl filter that was not letting the dial tone pass through. But the customer is still getting super slow speeds that are intermittent between 0.21 and 3.5 Mbps....

SLOW INTERNET SPEED A SIDE OF MDF – CAMPERDOWN

Slow Internet Speed on A Side of MDF – Camperdown Field Job Description Customer had ongoing problems with their adsl speeds ever since being connected in Feb 2017. They have had 4 Telstra techs out and each time the tech fixed something out on the street and...

NO DIAL TONE ON TELSTRA LINE – CARINGBAH

No Dial Tone On Telstra Line – Caringbah Field Job Description Customer phone and internet went completely dead on Saturday. He spoke to Optus and they told him it was a problem with the internal. Job Details Telco/ISP Optus Date 07/08/2017 Tech Jason Kearney...

CRACKLE ON LEAD-IN CABLE – CONNELLS POINT

Crackle On Line Network Fault Field Job Description Field Job Description: Customer has been getting a crackle on the line for over 1 month he has had 3 to 4 techs come out to try to fix this problem. The last tech from Telstra who came out spent about 1.5 hour out in...

NO INTERNET WORKING AT MDF – WENTWORTHVILLE

No Internet at MDF – Wentworthville Field Job Description 5 weeks ago, after the installation the modem worked for 7 days then stopped working and they couldn’t connect to the internet. They Called their provider and had troubles getting them to take...

NBN DROPOUT AND SLOW SPEED – HINCHINBROOK

Slow Internet Speeds and Dropouts – Hinchinbrook Field Job Description Customer has been getting slow speed on his new NBN connection. The speeds are jumping between 3 Mbps to 30 Mbps. When the modem is disconnected from a socket and then reconnected it takes...

SLOW SPEED IN NETWORK – CASTLE HILL

Super Slow Internet Speeds – Castle Hill Field Job Description Customer has had slow internet speeds for over a week. He rang IINet and they have now sent out 2 lots of technician to find and fix the fault but the speeds have still been slow. They told him to...

CLIENT DISCONNECTED – KIRRAWEE

Main Business Line Not Working – Kirrawee Field Job Description Client had a tech out from telstra to fix their internet service. They fixed the internet service which was on a different number but disconnected the number for their main business line. They now...