02 91881577

DAMAGED LEAD-IN CABLE – PADDINGTON

Damaged Lead-In Cable Paddington Field Job Description Customer has had bad crackles on the line 12 months then about 2 months Ago the phone died completely. We came out today to find and fix the problem. The lead in cable passes through the front of the house and...

SLOW AND FLUCTUATING ADSL SPEEDS – GYMEA BAY

Slow & Fluctuating ADSL Speeds of 0.21 Mbps to 2.2 Mbps Field Job Description Customer had a faulty adsl filter that was not letting the dial tone pass through. But the customer is still getting super slow speeds that are intermittent between 0.21 and 3.5 Mbps....

NO DIAL TONE ON TELSTRA LINE – CARINGBAH

No Dial Tone On Telstra Line – Caringbah Field Job Description Customer phone and internet went completely dead on Saturday. He spoke to Optus and they told him it was a problem with the internal. Job Details Telco/ISP Optus Date 07/08/2017 Tech Jason Kearney...

CRACKLE ON LEAD-IN CABLE – CONNELLS POINT

Crackle On Line Network Fault Field Job Description Field Job Description: Customer has been getting a crackle on the line for over 1 month he has had 3 to 4 techs come out to try to fix this problem. The last tech from Telstra who came out spent about 1.5 hour out in...

NO INTERNET WORKING AT MDF – WENTWORTHVILLE

No Internet at MDF – Wentworthville Field Job Description 5 weeks ago, after the installation the modem worked for 7 days then stopped working and they couldn’t connect to the internet. They Called their provider and had troubles getting them to take...

BACK TO BASE ALARM | PHONE LINE SHORT CIRCUIT

Short Circuit On Phone Line – Miranda Field Job Description This customer was informed by their alarm company that they had no working phone line on their back to base alarm system. They had run tests and determined that the issue was an issue with the phone...

PHONE LINE DAMAGED BY BUILDERS – BRONTE

Phone Lines Damaged By Builders Field Job Description This client is in the process of getting an extension on the Bronte home. At some point a week ago the phones and internet went dead. They had Telstra come out to investigate and the Telstra technician found that...

INTERNAL WIRING FAULT – ROSEVILLE

Phone Line Repair Roseville Field Job Description This customer had moved into a new house in Roseville and wanted to get the phone sockets working to be able to use the phone and internet. They had connected with Optus and couldn’t find a socket that worked in the...

SLOW SPEED IN NETWORK – CASTLE HILL

Super Slow Internet Speeds – Castle Hill Field Job Description Customer has had slow internet speeds for over a week. He rang IINet and they have now sent out 2 lots of technician to find and fix the fault but the speeds have still been slow. They told him to...

CLIENT DISCONNECTED – KIRRAWEE

Main Business Line Not Working – Kirrawee Field Job Description Client had a tech out from telstra to fix their internet service. They fixed the internet service which was on a different number but disconnected the number for their main business line. They now...

SHORT CIRCUIT ON LINE – CARINGBAH

Short Circuit On Internal Phone Line – Caringbah Field Job Description Client have been have problems with the phone and internet as it keeps dropping out on a regular basis. He had Telstra out here a week ago to check the network side of the line, which he...

DAMAGED PHONE LINE – ARTARMON

DAMAGED PHONE LINE – ARTARMON Field Job Description Customer has just moved into unit and had phone connected but had no dial tone. Optus had come out to the job and it is working ok at the MDF. This unit had a flooding problem that got into the walls. Strata is...