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DAMAGED PHONE LINE – ARTARMON

DAMAGED PHONE LINE – ARTARMON Field Job Description Customer has just moved into unit and had phone connected but had no dial tone. Optus had come out to the job and it is working ok at the MDF. This unit had a flooding problem that got into the walls. Strata is...

SLOW INTERNET SPEED – GUILFORD

Slow Internet Speeds For Unit – Guilford Field Job Description Client had internet connected 2 weeks ago and has been getting very slow speeds of 2 Mbps on average. They had Telstra tech it here twice, and they told the client that they had a bridge tap on the...

DAMAGED PHONE LINE – MOSMAN

Phone Line Cut Under Sink – Mosman Field Job Description Customer has just moved into a unit, and had Telstra and Optus come out to do the connection from MDF to unit, but they found that the cable from the socket to the MDF has been cut under the sink during...

NEW AERIAL LEAD IN CABLE – LANE COVE

New Aerial Lead In Cable – Lane Cove Field Job Description Called to a job today to replace an aerial lead in cable that had been incorrectly repaired when it should have been replaced. This client had spoken with us 12 months before and we recommended them...

NO DIAL TONE ON LINE – OYSTER BAY

FAULT IN THE TELSTRA NETWORK – OYSTER BAY Field Job Description Customer has been experiencing Problems with their phone and internet. They have had three techs out from Telstra over the last 2 months and they have told the customer they have done all the can...

FAULTY LEAD IN CABLE – RIVERWOOD

Faulty Lead-in Cable – Riverwood Field Job Description Customer has moved into a new house and have had no internet or phone since the 20th of March 2017. Customer had spoken to dodo who told her that the issue was internal wiring inside the house and needed to...

LEAD IN CABLE DAMAGED – FRESHWATER

Lead-In Cable Damaged – Freshwater Field Job Description Customer has lost internet service. They had a tech call out on the between the 16 and 18 of may to find out what the issue was. He told the customer the problem was with the lead in cable but he was not...

FAULT FOUND IN NETWORK – BAULKHAM HILLS

Fault Found In Telstra Network – Baulkham Hills Field Job Description Customer is having phone calls drop out, and sometime the phone will only ring twice or max of five rings. He is paying for a caller I’d service and is not having the numbers show up. I...

ENGAGED SIGNAL ON OPTUS LINE – NEWTOWN

Engaged Tone Instead of Dial Tone – Newtown Field Job Description Customer has had no dial tone or internet just an engaged signal on the line. I went to the MDF tested with lines test set on b side going back to the socket and all was testing within spec. I ran...

PHONE LINE DISCONNECTED AT MDF LANE COVE

Phone & Internet Disconnected at the MDF – Lane Cove Field Job Description Customer has no dial tone on the line. She has been told by her isp that the problem was an internal issue and should contract a private technician. We came out today and found that...

CRACKLE ON PHONE LINE NETWORK – WAHROONGA

Customer with Crackle On the Line – Wahroonga Field Job Description Since December 2016 the customer has had a crackle on the line. They had a Telstra technician attended on the 3rd of April to try to make repairs. He changed a socket in the lounge room and told...
TELSTRA COMPLAINTS | FAULTS IN THE TELSTRA NETWORK

TELSTRA COMPLAINTS | FAULTS IN THE TELSTRA NETWORK

Telstra Complaints “Telstra told me the fault was my internal wiring but it was in the Telstra Network” Over the last two years the number of jobs we have attended for our clients that have turned out to be faults in the Telstra Network is on the rise, and...