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CRACKLE ON LEAD-IN CABLE – CONNELLS POINT

Crackle On Line Network Fault Field Job Description Field Job Description: Customer has been getting a crackle on the line for over 1 month he has had 3 to 4 techs come out to try to fix this problem. The last tech from Telstra who came out spent about 1.5 hour out in...

NBN MODEM INSTALLED IN STUPID LOCATION- CROOBYAR

NBN Modem Installed in inaccessible location Field Job Description Customer has just moved into a house in Croobyar and had NBN installed. On the day of the installation the Telstra contractor for NBN told the customer that the only place that he could install the...

BACK TO BASE ALARM | PHONE LINE SHORT CIRCUIT

Short Circuit On Phone Line – Miranda Field Job Description This customer was informed by their alarm company that they had no working phone line on their back to base alarm system. They had run tests and determined that the issue was an issue with the phone...

PHONE LINE DAMAGED BY BUILDERS – BRONTE

Phone Lines Damaged By Builders Field Job Description This client is in the process of getting an extension on the Bronte home. At some point a week ago the phones and internet went dead. They had Telstra come out to investigate and the Telstra technician found that...

CLIENT DISCONNECTED – KIRRAWEE

Main Business Line Not Working – Kirrawee Field Job Description Client had a tech out from telstra to fix their internet service. They fixed the internet service which was on a different number but disconnected the number for their main business line. They now...

FAULTY LEAD IN CABLE – RIVERWOOD

Faulty Lead-in Cable – Riverwood Field Job Description Customer has moved into a new house and have had no internet or phone since the 20th of March 2017. Customer had spoken to dodo who told her that the issue was internal wiring inside the house and needed to...

LEAD IN CABLE DAMAGED – FRESHWATER

Lead-In Cable Damaged – Freshwater Field Job Description Customer has lost internet service. They had a tech call out on the between the 16 and 18 of may to find out what the issue was. He told the customer the problem was with the lead in cable but he was not...

FAULT FOUND IN NETWORK – BAULKHAM HILLS

Fault Found In Telstra Network – Baulkham Hills Field Job Description Customer is having phone calls drop out, and sometime the phone will only ring twice or max of five rings. He is paying for a caller I’d service and is not having the numbers show up. I...
TELSTRA COMPLAINTS | FAULTS IN THE TELSTRA NETWORK

TELSTRA COMPLAINTS | FAULTS IN THE TELSTRA NETWORK

Telstra Complaints “Telstra told me the fault was my internal wiring but it was in the Telstra Network” Over the last two years the number of jobs we have attended for our clients that have turned out to be faults in the Telstra Network is on the rise, and...