02 91881577

Main Business Line Not Working – Kirrawee

Field Job Description

Client had a tech out from telstra to fix their internet service. They fixed the internet service which was on a different number but disconnected the number for their main business line. They now have no business number working.

Job Details

Telco/ISP Optus
Date 07/07/2017
Tech Jason Kearney
Address Kirrawee

  • Telstra Network Fault 100%
  • Internal Wiring Fault 0%
  • Job Resolution 50%

Conclusion

I found as you can see in the video that the cable feeding the socket he had his business phone plugged into was not connected to any pairs at the MDF they were just swinging loose. And when I checked at the MDF for this customers phone number it was not present. Telstra will need to send back a technician to fix this line for the customer.

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We are Sydney’s most trusted and reputable ACMA approved telephone technician service. We make phone line repairs easy, getting the job done right the first time, and helping you deal with your Telco or ISP if we find the phone line or internet fault is in the Telstra network. These reports help our clients in dealing with their ISP, and they help your ISP to get the problem solved faster. We provide a range of services from phone line repair and phone line installation to data cabling and NBN services. If you have slow ADSL speeds or a phone line fault, get in touch 02 91881577

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