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Lily Homes Run Granny Flat Cable To Wrong Location

If you’ve ever moved into a new home, anticipating a seamless internet experience, only to face unexpected hiccups, you know the frustration involved. This case study dives into one such experience, where the homeowners were left puzzled about their FTTP service not extending to their granny flat. It underscores the importance of quality assurance, particularly when it comes to critical telecommunications infrastructures like data cables.

The Client’s Situation

The homeowners moved into a property in Spring Farm built by Lily Homes. Anticipating an FTTP (Fibre to the Premises) service, they expected to enjoy up to four data services. To their surprise, they found that the data cable that should have connected their main residence to the granny flat was mysteriously non-functional. This is where we stepped in to investigate.

The Initial Assessment

Our initial assessment involved a series of tests to determine the source of the problem. Two cable sockets, one in the garage connected to the main house and another in the granny flat, were supposed to be interlinked. Our preliminary tests included:

  • Tone Testing: Place a toner at the garage socket to test for a signal at the granny flat.
  • Secondary Socket Testing: Running a toner on another suspicious socket in the granny flat to check for any interconnection.

The Investigation: Up in the Ceiling

No stone was left unturned as we went up into the ceiling to trace the data cable. Observations included:

  • Direction of Cable: Initial observations showed the cable running from the main house to the granny flat.
  • Crawling through the Cavity: Additional observations revealed that the cable dropped down inside the cavity of the main house, rather than the granny flat.

The Unfortunate Discovery

As it turned out, the cable that was supposed to extend the data services to the granny flat was actually wired into the kitchen of the main house, rendering it useless for its intended purpose.

What Went Wrong?

A lack of quality assurance in the initial wiring process is the most likely culprit here. Whether it was an inexperienced apprentice or just an oversight, Lily Homes failed to ensure that the property was correctly wired, as per their list of inclusions in the contract.

Client Communication and Future Steps

Upon discovering the flaw, we immediately:

  1. Communicated the Issue: Explained the situation to the homeowners, who confirmed that the wiring should have included the granny flat as per their contract.
  2. Report Writing: Provided the homeowners with a comprehensive report that they can use to hold Lily Homes accountable.
  3. Quote for Rewiring: Extended an option for rewiring to correct the mistake, with the expectation that Lily Homes would bear the cost.

Conclusion: The Importance of Due Diligence

This case highlights the importance of meticulous quality control in telecommunications infrastructure, especially when it pertains to something as essential as data services. It serves as a cautionary tale for both homebuilders and homeowners to double-check the work carried out and to always maintain transparent communication. After all, an error like this not only causes inconvenience but also incurs additional costs for rectification. Lily Homes has the responsibility to amend this oversight either financially or through proper rewiring.

For those in need of expert solutions for data and internet services, remember that due diligence at the initial stage can save you from unexpected surprises later on. Quality assurance in telecom infrastructure isn’t just a good-to-have; it’s a must-have.

Jason Kearney

Jason Kearney

Head Internet Technician

Jason Kearney is the Head Technician at SECURE A COM, with qualifications spanning NBN, ADSL, phone, and data cabling. Starting as an electrician, Jason quickly delved into the telecommunications sector, leading crucial projects like the rehabilitation of the Telstra network. With credentials in both managerial and technical aspects, he now specialises in phone line and NBN fault location and repair, serving both homes and businesses with effective and personalised telecommunications solutions

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