NBN Using Old Telstra 50 pair Cable to Connect FTTC (Inserted Into Gel Joint)
NBN Using Old Telstra 50 pair Cable to Connect FTTC (Inserted Into Gel Joint) CUSTOMER ISP Belong GEO LOCATION DURAL TECHNOLOGY FTTC Audio Version Of The Post https://secureacom.com.au/wp-content/uploads/2020/08/980488_1596869712.mp3 h...
FTTP NBN INSTALLATION | WEATHERPROOF BOX EXTERNAL WALL
CUSTOMER ISP TELSTRA GEO LOCATION CARINGBAH TECHNOLOGY FTTP h THE PROBLEM I was called to this job today in Caringbah South, it is a new build with a granny flat at the back. The customer has FTTP and need the connection box and power...
Is Your Powerboard Causing Your NBN HFC FTTC FTTN To Dropout?
CUSTOMER ISP Optus GEO LOCATION MORTDALE TECHNOLOGY HFC h THE PROBLEM I was called to a job in Mortdale, south of Sydney today for a customer who was having constant dropouts on his NBN HFC service. Every 15 to 20 min the internet would...
Will My External Phone Bells Ring With NBN? Connecting Multiple Sockets FTTC
CUSTOMER ISP Optus GEO LOCATION LEONAY TECHNOLOGY FTTC h THE PROBLEM We had a customer today who had just moving over from ADSL to NBN. They were an elderly couple they needed to have all the existing phone sockets work, as they had...![ADSL Service Dropouts for 7 Years up to 52 times a day. [How we fixed it]](https://secureacom.com.au/wp-content/uploads/2019/09/ADSL-Dropouts-for-7-Years-Up-to-52-Times-a-Day.png)
ADSL Service Dropouts for 7 Years up to 52 times a day. [How we fixed it]
CUSTOMER ISP Telstra GEO LOCATION The Ponds TECHNOLOGY ADSL h THE PROBLEM I attended the above address on the 6th September 2019 as this customer was having constant dropouts from 2 to 52 dropouts a day over the last 7 years. He had...
Locating and Extending Lead-in Cable and install a socket for NBN FTTC Sydney
CUSTOMER ISP Optus GEO LOCATION Beverly Park TECHNOLOGY NBN FTTC h THE PROBLEM This customer wanted us to install a new socket in his office as he was just about to move over to NBN. This customer had been on Optus cable for a long...
Relocating Socket For NBN FTTB Inside an Apartment
CUSTOMER ISP TPG GEO LOCATION Coogee TECHNOLOGY HFC h THE PROBLEM This customer wanted a socket installed for an upcoming NBN FTTB connection. He wanted me to test the cable to the MDF and relocate a socket from one side of the wall of...
NBN FTTC Not Connecting Due to Wrong Wiring In Pit
CUSTOMER ISP Telstra GEO LOCATION Chipping Norton TECHNOLOGY NBN FTTC h THE PROBLEM This customer had just gone over to NBN FTTC from an ADSL service. Well he was keeping his ADSL service and having an NBN FTTC service. He had been...
NBN Phone Porting Issues. Can Dial Out But Can’t Call In
CUSTOMER ISP Optus GEO LOCATION Marrickville TECHNOLOGY HFC h THE PROBLEM This customer had just moved over to NBN on Thursday from ADSL service to a new HFC NBN connection. The tech from NBN had turned up to install this service and...CONSTANT DROPOUTS ON NAKED DSL SERVICE
CUSTOMER ISP IINET GEO LOCATION ANNANDALE DATE 31/05/2018 h DESCRIPTION This customer has been having ongoing dropout with there IINET DSL service since December 2017. They have had 7 visits from technician that have been organised...200 Kbps ADSL 2 SPEEDS | SYLVANIA
DESCRIPTION This customer has just moved to a new location. They kept their contract with TPG who connected them to the new premises. When the customer plugged in their modem they didn’t get any sync with the exchange and no internet. They call TPG who then sent out a...NO INTERNET WORKING ON ADSL LINE
ONLINE REPORT Get In Touch NO INTERNET WORKING ON ADSL LINE CUSTOMER ISP MYNETFONE GEO LOCATION GREENWICH DATE 28/03/2018 ACMA GUIDELINES NBN GUIDELINES WORKING SERVICE JOB COMPLETED PASSING SPEC Your Video DESCRIPTION Customer has been having issues on this line for...PHONE LINE REPAIRS | CRACKLE ON PHONE LINE | CRONULLA
ONLINE REPORT Get In Touch CRACKLE ON PHONE LINE – NETWORK FAULT – CRONULLA TECHNOLOGY ADSL SERVICE TYPE LINE FAULT JOB TYPE CRACKLE ON LINE CUSTOMER ISP TELSTRA GEO LOCATION CRONULLA DATE 04/12/2017 Field Job Description Customer has had 1 techs out...PHONE LINE AND ADSL REPAIR SANS SOUCI NETWORK FAULT
ONLINE REPORT Get In Touch SLOW INTERNET SPEEDS AND NO DIAL TONE – NETWORK FAULT SANS SOUCI TECHNOLOGY ADSL SERVICE TYPE ADSL FAULTS JOB TYPE FAULT CUSTOMER ISP INTERNODE GEO LOCATION SANS SOUCI DATE 04/12/2017 Field Job Description Customers has had an issue...Need Web Hosting? We Use Crazy Domains
Lesley Pavlis
11:02 11 Jun 20
Thank you for the inspection, recommendation and installation of NBN cabling to our property. I highly recommend your quick response, reliability and great service
Kerry Els
19:13 14 May 20
I am so impressed with Secure A Com. After dealing with my service provider for weeks & weeks & still getting no where, it was such a pleasant experience to work with Secure A Com. I was able to book in a day & time that suited me, the technician arrived on time and the issue was sorted quickly and easily without any fuss. Highly recommended.
Rosie Argiropoulos
01:26 25 Apr 20
Excellent service from Jason, very polite. I required the NBN connection to be moved from the front of the house to the office in the back room upstairs. Ensured that everything was up and running before leaving.
Very professional, I would highly recommended Secure a Com.
Creative Learning Preschool
06:09 24 Feb 20
We were thrilled with the service that Jason provided us with. We had been struggling with our new NBN set up and were a bit worried that it was going to be an issue to fix, but Jason was able to fix everything quickly without any fuss, allowing us to go on with our day-to-operations. Would very much recommend!
William Stewart
23:53 23 Feb 20
As a retired engineer, I really appreciate the professionalism shown by Jason in connecting the NBN landline and internet from the main house to our separate "granny flat" at the rear of the block. He was punctual and completed the task within the time he had allowed. His phone number is definitely in my list of contacts.
Kerry Mullins
10:22 09 Jan 20
A neighbour recommended Secure A Com after watching some of its YouTube posts regarding installations. On calling Jason, it didn't take too long for me to realise Jason knows what he's talking about. On assessing our internet requirements onsite, he provided us numerous alternatives even if it meant less work opportunity for him. Also, very professional website, easy to understand scope of works with pricing and booking/confirmation service. I recommend Secure A Com for all your internet/network installations.
Brendan Donohue
07:41 13 Dec 19
Jason, is knowledgeable and patient. he was able to reassure me that my problem is not one within my confines but a line problem for Telstra. He was a great help and I have no problem in recommending him.
Steve Bender
05:23 15 Nov 19
After the technician attended my home he was unable to resolve my fault, and explained that it appeared that there was a fault between the Telstra exchange and my house. He did re-write the house for NBN and moved the existing ADSL to another room. The resultant internet connection was actually worse. A Telstra technician then attended my house and confirmed that there was a fault between the Telstra exchange and my house. Caused by recent rain.
He also checked the Secure A Com's work and identified two issues. The Double RJ45 Socket fitted by Secure A Com needed a filter to separate the landline and ADSL connections. SECURE A COM stated that they did say filters had to be added. I resolved that by fitting a filter myself, but will also have to do the same for all the phones in my house.
I was impressed by Secure A Com's initial response, comminication eg automatically creatinf a diary entry for my calender etc, as well as the technician who attended my house.
Melissa Weir
08:50 01 Nov 19
My Mum and Dad were over the moon with the work Jason did at their home today. The NBN set up wasn't ideal for their telephone requirements, and he sorted it out quickly and efficiently. Jason is friendly, polite, patient and helpful. 100% recommendation.
Antoinette Plater
01:17 29 Oct 19
I was very happy withe the service they provided. They arrived promptly and gave very good advice. I would have no problem recommending them. Even my son, who only expects the best, was impressed.
Tony Lameri
00:56 14 Oct 19
ON time, polite and efficient and quick to get job done and offer advice.
stelts
06:33 03 Oct 19
Jason was friendly and extremely professional - he fixed all issues we had after our switch to NBN. Would highly recommend Secure a Com!!
Eleanor Durward
14:22 25 Sep 19
Jason resolved our issue speedily & efficiently. He was friendly, extremely helpful & very patient! We wouldn’t hesitate to recommend him.
William Rea
11:08 06 Sep 19
Jason really knows his stuff. If you have trouble with phone or internet ring secure a com. They will find the problem and tell you the best way to fix it and if it is a network problem or phone company problem and they should fix it. Great work Jason, will use you again if needed. Thanks again Secure A Com.
Matthew Ridolfo
20:45 26 Aug 19
Jason was absolutely brilliant. I told him the issue I was having and he quickly and efficiently told me exactly what the issue was and how to get it remediated via Telstra and NBN. And thanks to his video, there is some great evidence to prove the point. Thanks Jason!
Nikki Zongas
04:44 17 Jul 19
Jason was AMAZING!! We had so many issues - telephones, NBN, internet & International streaming systems. He FIXED EVERYTHING! He was so kind and patient with my elderly parents. I would recommend Jason and Secure A Com to anyone with tech issues. You are wasting your time & money using anyone else. Thanks Jason.
Boris Shen
00:01 12 Jul 19
Jason and his team are amazing, Great Quality of workmanship, very knowledgeable . Can be trusted to work on their own accord. I was extremely happy to find them as a new business partner
Highly recommended !
Thank you
Jason Persson
02:56 09 Jul 19
Jason was a great help with a difficult intermittent problem. I appreciated how he clearly explained what he was doing, and further steps to take if the problem persisted. He was also very thorough and took his time to fix properly, unlike the previous 5 NBN technicians we had out.
Ali Beydoun
09:49 14 Jun 19
Jason provided a fantastic and friendly service, and was able to visit and resolve the phone socket issue at my residence at very short notice. After searching online, I was glad to stumble on Secure A Com, and wouldn’t hesitate recommending them to others. Thank you!
Sam Laverty
10:21 15 May 19
I've now used Secure A Com twice and would recommend them to anyone. Friendly service and excellent skills. Called on one occasion to advise they were stuck in traffic and were running late. 'It's the small things'. Jason was very knowledgeable and efficient and a good bloke to top it all off. Great company to deal with. Sam
Sam Laverty
10:01 09 May 19
I've now used Secure A Com twice and would recommend them to anyone. Friendly service and excellent skills. Called on one occasion to advise they were stuck in traffic and were running late. 'It's the small things'. Jason was very knowledgeable and efficient and a good bloke to top it all off. Great company to deal with. Sam
LUKE MCMAHON
08:08 01 May 19
Quite possibly the only positive thing when doing NBN , I rang these guys after 7 months of drama with Telstra I was in a desperate need and the owner commented that he could tell I needed someone to do their job.... he then moved a bunch of work around and made me an appointment the very next day.
I rang at 4pm and the appointment was set for 12pm and to my amaze the technician was 2 hours early. the technician "Jason" was a true blue good guy and was really knowledgeable and helpful when I was asking his opinion on the location of the item.
this will not be the only review I write
I cannot recommend Secure A Com more highly
M G
07:15 09 Apr 19
I can thoroughly recommend Secure a com. Jason has installed data cabling for me in the past and recently solved another issue with our internet connection. I am so happy with the results. I will definitely use Secure a com for any other issues that may crop up. The service was prompt, professional and efficient.
Jim McVey
08:46 27 Feb 19
Excellent communications and service. Jason found a difficult job and managed to get the primary need finished in a quite short timeframe, with a second visit arranged to finish off.
Rachel Flay
08:06 06 Feb 19
Extremely easy to book, friendly technician who was incredibly helpful and fixed our issue promptly. Very happy customer!
Gary Schulz
05:44 04 Feb 19
Jason of Secure A Com arrived right on time for our appointment. He very quickly found the fault on my mother's phone line, which two Telstra technicians/contractors could not find, and rectified the fault straight away.
I have no hesitation in recommending Jason as a very professional technician.
Garry Haberecht
00:16 17 Jan 19
Jason, thank you for doing a great job. Very professional and thorough. You found the problems and fixed them. Also you confirmed what work does not need doing. This helped us enormously. We really appreciate your service to SSNA.
Thang Le
00:49 06 Dec 18
Jason is an awesome technician, I'd recommend him to everyone. He spent hours to troubleshoot every single pair of cable in my apartment and finally fixed my 2-week-down internet connection :)
gordon Lever
05:18 03 Dec 18
As Jason said, telephone noise faults can pose a challenge. Jason thoroughly tested our system, settled our noise fault and provided options for future solutions if required.
John Khalil
03:07 13 Nov 18
Highly recommend Secure A Com, not only was Jason very helpful in installing our cables he was also able to quickly troubleshoot our faulty internet cables
Adrien Vermande
05:42 16 Oct 18
Great service, they provided me with a lot of advice prior to the job, arrived right on time, extremely friendly and very proffesional. I highly recommend Secure A Com
Gary Rockliff
16:32 28 Sep 18
Jason is a true professional. A former highly skilled Telstra technician, Jason has wealth of knowledge and he understands the frustrations of both residential and business users. He knows the network inside out, thats why I refer my clients with network issues to Jason. Cheers Gary
Asia Lenard
01:23 05 Sep 18
Jason from Secure A Com was amazing. After weeks of being screwed around by telcos, he came the day after I called and was able to identify the fault right away. He definitely knew his stuff.
Juan Alvear
00:16 13 Aug 18
Had NBN installed, but the other phones in the house didn't. They go all our phones working again. Very very happy.
Paul Stein
00:59 12 Aug 18
Great Service! We couldn't be happier with how our office relocation went. We have over 20 workstations, the boys from SECURE A COM wired our new office for phones and data. They even went to our old locations removed all the rack equipment and installed at our new Epping office.
Completed the project on time and at a very reasonable price.
What more could you ask for.
Samantha Getty
01:29 11 Aug 18
Top service! Fast response to my enquiry, excellent customer service and follow up. Highly recommended!
Jodie Lee
00:16 11 Aug 18
I cannot speak more highly of Secure A Com. We moved into a new house and had huge issues with our new broadband installation. It was installed not only where it was completely inaccessible, but our internet was dropping out constantly and our phones would not work at all. Jason from Secure A Com could not believe where the previous tech had installed the service and not only did he move it for us, he rectified our internet issues and our phone service. He was one of the most accommodating and polite tradespeople I have ever met. A huge thumbs up from me
wayne fogg
22:22 02 Aug 18
We cannot recommend these guys enough! The service was perfect....on time, polite and explained in plain English. The issue was quickly found and resolved immediately. no muss, no fuss.
Anthony Grasso
01:40 21 Aug 17
Prior to SECURE A COM coming out onsite, my ADSL 2+ was connecting at 256Kb/s downstream. We had previously had an electrician come out attempt to fix the issue, but never completed the job as they were unable to locate the IDF. Jason was able to methodically determined where the problem was, locate the IDF, and fix the problem. He continued to work on the problem even after restoring the connection to ~3Mb/s because he knew from his initial testing that it could go faster. Thanks to his efforts, my internet is now connecting at its maximum possible speed of ~7Mb/s. Jason works to a quality and customer satisfaction level that exceeds other trades people. I definitely recommend SECURE A COM as they are very profession, thorough, and go above and beyond to ensure the issue is fixed.
Bryan R
01:10 18 Jul 17
Jason was fantastic, arrived on time was able to provide everything I needed in order to get Telstra to acknowledge that there's a fault on my line. After 2 months of arguing with providers it appears Telstra has finally admitted there is a fault between my unit and the exchange.
Margaret Thomas
05:08 20 Mar 17
Highly recommend. Professional,prompt service accompanied by a written report of work done.
Alison Clouston
03:17 20 Feb 16
Prompt and capable but didn't read written request, needed to talk in person.