by Jason Kearney | Sep 29, 2020 | On The Job
CUSTOMER ISP Telstra GEO LOCATION WINMALEE TECHNOLOGY NBN FTTC h THE PROBLEM NBN FTTC Socket Relocation & Bridge Tap Removal In Sydney So this job today was a fibre-to-the-curb customer who wanted to relocate their socket to a new...
by Jason Kearney | Jul 21, 2020 | Blog, On The Job
NBN Using Old Telstra 50 pair Cable to Connect FTTC (Inserted Into Gel Joint) CUSTOMER ISP Belong GEO LOCATION DURAL TECHNOLOGY FTTC Audio Version Of The Post https://secureacom.com.au/wp-content/uploads/2020/08/980488_1596869712.mp3 h...
by Jason Kearney | Jul 15, 2020 | On The Job
CUSTOMER ISP TELSTRA GEO LOCATION CARINGBAH TECHNOLOGY FTTP h THE PROBLEM I was called to this job today in Caringbah South, it is a new build with a granny flat at the back. The customer has FTTP and need the connection box and power...
by Jason Kearney | Jul 8, 2020 | Blog, On The Job
CUSTOMER ISP Optus GEO LOCATION MORTDALE TECHNOLOGY HFC h THE PROBLEM I was called to a job in Mortdale, south of Sydney today for a customer who was having constant dropouts on his NBN HFC service. Every 15 to 20 min the internet would...
by Jason Kearney | Sep 24, 2019 | On The Job
CUSTOMER ISP Optus GEO LOCATION LEONAY TECHNOLOGY FTTC h THE PROBLEM We had a customer today who had just moving over from ADSL to NBN. They were an elderly couple they needed to have all the existing phone sockets work, as they had...
by Jason Kearney | Sep 21, 2019 | On The Job
CUSTOMER ISP Telstra GEO LOCATION The Ponds TECHNOLOGY ADSL h THE PROBLEM I attended the above address on the 6th September 2019 as this customer was having constant dropouts from 2 to 52 dropouts a day over the last 7 years. He had...
by Jason Kearney | Sep 4, 2019 | On The Job
CUSTOMER ISP Optus GEO LOCATION Beverly Park TECHNOLOGY NBN FTTC h THE PROBLEM This customer wanted us to install a new socket in his office as he was just about to move over to NBN. This customer had been on Optus cable for a long...
by Jason Kearney | Sep 3, 2019 | On The Job
CUSTOMER ISP TPG GEO LOCATION Coogee TECHNOLOGY HFC h THE PROBLEM This customer wanted a socket installed for an upcoming NBN FTTB connection. He wanted me to test the cable to the MDF and relocate a socket from one side of the wall of...
by Jason Kearney | Sep 2, 2019 | On The Job
CUSTOMER ISP Telstra GEO LOCATION Chipping Norton TECHNOLOGY NBN FTTC h THE PROBLEM This customer had just gone over to NBN FTTC from an ADSL service. Well he was keeping his ADSL service and having an NBN FTTC service. He had been...
by Jason Kearney | Sep 2, 2019 | On The Job
CUSTOMER ISP Optus GEO LOCATION Marrickville TECHNOLOGY HFC h THE PROBLEM This customer had just moved over to NBN on Thursday from ADSL service to a new HFC NBN connection. The tech from NBN had turned up to install this service and...
by Jason Kearney | May 31, 2018 | On The Job
CUSTOMER ISP IINET GEO LOCATION ANNANDALE DATE 31/05/2018 h DESCRIPTION This customer has been having ongoing dropout with there IINET DSL service since December 2017. They have had 7 visits from technician that have been organised...
by Jason Kearney | Apr 27, 2018 | On The Job
DESCRIPTION This customer has just moved to a new location. They kept their contract with TPG who connected them to the new premises. When the customer plugged in their modem they didn’t get any sync with the exchange and no internet. They call TPG who then sent out a...
by Jason Kearney | Mar 28, 2018 | On The Job
ONLINE REPORT Get In Touch NO INTERNET WORKING ON ADSL LINE CUSTOMER ISP MYNETFONE GEO LOCATION GREENWICH DATE 28/03/2018 ACMA GUIDELINES NBN GUIDELINES WORKING SERVICE JOB COMPLETED PASSING SPEC Your Video DESCRIPTION Customer has been having issues on this line for...
by Jason Kearney | Dec 4, 2017 | On The Job
ONLINE REPORT Get In Touch CRACKLE ON PHONE LINE – NETWORK FAULT – CRONULLA TECHNOLOGY ADSL SERVICE TYPE LINE FAULT JOB TYPE CRACKLE ON LINE CUSTOMER ISP TELSTRA GEO LOCATION CRONULLA DATE 04/12/2017 Field Job Description Customer has had 1 techs out...
by Jason Kearney | Dec 3, 2017 | On The Job
ONLINE REPORT Get In Touch SLOW INTERNET SPEEDS AND NO DIAL TONE – NETWORK FAULT SANS SOUCI TECHNOLOGY ADSL SERVICE TYPE ADSL FAULTS JOB TYPE FAULT CUSTOMER ISP INTERNODE GEO LOCATION SANS SOUCI DATE 04/12/2017 Field Job Description Customers has had an issue...