COCKROACH INFESTED PHONE SOCKET SLOWS NBN FTTN SPEEDS
ONLINE REPORT Get In Touch Cockroach Infested Socket Slows NBN FTTN Speeds Dramatically TECHNOLOGY NBN – FTTN SERVICE TYPE NBN SERVICES FAULT FOUND IN INTERNAL CUSTOMER ISP IINET GEO LOCATION CAMPBELLTOWN DATE 25/10/2017 Field Job Description The customer has...CRACKLE ON HOME PHONE LINE – NETWORK FAULT – BANGOR
ONLINE REPORT Get In Touch Crackle on Home Phone Line in Bangor – Network Issue TECHNOLOGY ADSL 2+ SERVICE TYPE PHONE LINE REPAIR FAULT FOUND IN NETWORK CUSTOMER ISP OPTUS GEO LOCATION BANGOR DATE 24/10/2017 Field Job Description Customer has had crackling on...RG6 CABLE RUN FOR NEW NBN HFC CONNECTION – OYSTER BAY
NBN HFC CABLE RUN FOR BEST ROUTER LOCATION TECHNOLOGY NBN – HFC SERVICE TYPE NBN SERVICES FAULT FOUND IN INTERNAL CUSTOMER ISP Telstra GEO LOCATION Oyster Bay DATE 04/10/2017 Field Job Description This...NBN FTTN SPEED SLOWED BY HALF – KELLYVILLE RIDGE
ONLINE REPORT Get In Touch NBN FTTN Slowed by half speed tested directly on copper lead-in TECHNOLOGY NBN – FTTN SERVICE TYPE NBN SERVICES FAULT FOUND IN NETWORK CUSTOMER ISP Telstra GEO LOCATION Kellyville Ridge DATE 25/09/2017 Field Job Description So we...NBN LEAD-IN CABLE TEMP REPAIR FOR HFC COAXIAL
Temparary NBN Coaxial HFC Lead-In Cable and Conduit Repair Field Job Description This customer had cut through his communications pipe carrying his Foxtel cable and his Telstra copper line. The copper line was not damaged, but the Foxtel cable and the conduit was...DAMAGED LEAD-IN CABLE – PADDINGTON
Damaged Lead-In Cable Paddington Field Job Description Customer has had bad crackles on the line 12 months then about 2 months Ago the phone died completely. We came out today to find and fix the problem. The lead in cable passes through the front of the house and...SLOW AND FLUCTUATING ADSL SPEEDS – GYMEA BAY
Slow & Fluctuating ADSL Speeds of 0.21 Mbps to 2.2 Mbps Field Job Description Customer had a faulty adsl filter that was not letting the dial tone pass through. But the customer is still getting super slow speeds that are intermittent between 0.21 and 3.5 Mbps....NO TAG OR CABLE DETAILS TO COMPLETE MDF CONNECTION – HURSTVILLE
No Tag or Cable Details To Complete MDF Connection Field Job Description This customer has just had a new connection, we came out today to connect up the customers socket from the mdf. We found the pair on the b side of the MDF but there was no tag from the telstra...PHONE LINE AND SOCKET REPLACED DUE TO WATER DAMAGE – ARTARMON
Phone Line & Socket Repair Due To Water Damage – Artarmon Field Job Description This client has a burst water pipe in the shower, which flooded her unit. On the opposite side of the wall to the shower was her phone socket. This socket and cable were...SLOW INTERNET SPEED A SIDE OF MDF – CAMPERDOWN
Slow Internet Speed on A Side of MDF – Camperdown Field Job Description Customer had ongoing problems with their adsl speeds ever since being connected in Feb 2017. They have had 4 Telstra techs out and each time the tech fixed something out on the street and...NO DIAL TONE ON TELSTRA LINE – CARINGBAH
No Dial Tone On Telstra Line – Caringbah Field Job Description Customer phone and internet went completely dead on Saturday. He spoke to Optus and they told him it was a problem with the internal. Job Details Telco/ISP Optus Date 07/08/2017 Tech Jason Kearney...CRACKLE ON LEAD-IN CABLE – CONNELLS POINT
Crackle On Line Network Fault Field Job Description Field Job Description: Customer has been getting a crackle on the line for over 1 month he has had 3 to 4 techs come out to try to fix this problem. The last tech from Telstra who came out spent about 1.5 hour out in...NBN MODEM INSTALLED IN STUPID LOCATION- CROOBYAR
NBN Modem Installed in inaccessible location Field Job Description Customer has just moved into a house in Croobyar and had NBN installed. On the day of the installation the Telstra contractor for NBN told the customer that the only place that he could install the...NO INTERNET WORKING AT MDF – WENTWORTHVILLE
No Internet at MDF – Wentworthville Field Job Description 5 weeks ago, after the installation the modem worked for 7 days then stopped working and they couldn’t connect to the internet. They Called their provider and had troubles getting them to take...Need Web Hosting? We Use Crazy Domains
Lesley Pavlis
11:02 11 Jun 20
Thank you for the inspection, recommendation and installation of NBN cabling to our property. I highly recommend your quick response, reliability and great service
Kerry Els
19:13 14 May 20
I am so impressed with Secure A Com. After dealing with my service provider for weeks & weeks & still getting no where, it was such a pleasant experience to work with Secure A Com. I was able to book in a day & time that suited me, the technician arrived on time and the issue was sorted quickly and easily without any fuss. Highly recommended.
Rosie Argiropoulos
01:26 25 Apr 20
Excellent service from Jason, very polite. I required the NBN connection to be moved from the front of the house to the office in the back room upstairs. Ensured that everything was up and running before leaving.
Very professional, I would highly recommended Secure a Com.
Creative Learning Preschool
06:09 24 Feb 20
We were thrilled with the service that Jason provided us with. We had been struggling with our new NBN set up and were a bit worried that it was going to be an issue to fix, but Jason was able to fix everything quickly without any fuss, allowing us to go on with our day-to-operations. Would very much recommend!
William Stewart
23:53 23 Feb 20
As a retired engineer, I really appreciate the professionalism shown by Jason in connecting the NBN landline and internet from the main house to our separate "granny flat" at the rear of the block. He was punctual and completed the task within the time he had allowed. His phone number is definitely in my list of contacts.
Kerry Mullins
10:22 09 Jan 20
A neighbour recommended Secure A Com after watching some of its YouTube posts regarding installations. On calling Jason, it didn't take too long for me to realise Jason knows what he's talking about. On assessing our internet requirements onsite, he provided us numerous alternatives even if it meant less work opportunity for him. Also, very professional website, easy to understand scope of works with pricing and booking/confirmation service. I recommend Secure A Com for all your internet/network installations.
Brendan Donohue
07:41 13 Dec 19
Jason, is knowledgeable and patient. he was able to reassure me that my problem is not one within my confines but a line problem for Telstra. He was a great help and I have no problem in recommending him.
Steve Bender
05:23 15 Nov 19
After the technician attended my home he was unable to resolve my fault, and explained that it appeared that there was a fault between the Telstra exchange and my house. He did re-write the house for NBN and moved the existing ADSL to another room. The resultant internet connection was actually worse. A Telstra technician then attended my house and confirmed that there was a fault between the Telstra exchange and my house. Caused by recent rain.
He also checked the Secure A Com's work and identified two issues. The Double RJ45 Socket fitted by Secure A Com needed a filter to separate the landline and ADSL connections. SECURE A COM stated that they did say filters had to be added. I resolved that by fitting a filter myself, but will also have to do the same for all the phones in my house.
I was impressed by Secure A Com's initial response, comminication eg automatically creatinf a diary entry for my calender etc, as well as the technician who attended my house.
Melissa Weir
08:50 01 Nov 19
My Mum and Dad were over the moon with the work Jason did at their home today. The NBN set up wasn't ideal for their telephone requirements, and he sorted it out quickly and efficiently. Jason is friendly, polite, patient and helpful. 100% recommendation.
Antoinette Plater
01:17 29 Oct 19
I was very happy withe the service they provided. They arrived promptly and gave very good advice. I would have no problem recommending them. Even my son, who only expects the best, was impressed.
Tony Lameri
00:56 14 Oct 19
ON time, polite and efficient and quick to get job done and offer advice.
stelts
06:33 03 Oct 19
Jason was friendly and extremely professional - he fixed all issues we had after our switch to NBN. Would highly recommend Secure a Com!!
Eleanor Durward
14:22 25 Sep 19
Jason resolved our issue speedily & efficiently. He was friendly, extremely helpful & very patient! We wouldn’t hesitate to recommend him.
William Rea
11:08 06 Sep 19
Jason really knows his stuff. If you have trouble with phone or internet ring secure a com. They will find the problem and tell you the best way to fix it and if it is a network problem or phone company problem and they should fix it. Great work Jason, will use you again if needed. Thanks again Secure A Com.
Matthew Ridolfo
20:45 26 Aug 19
Jason was absolutely brilliant. I told him the issue I was having and he quickly and efficiently told me exactly what the issue was and how to get it remediated via Telstra and NBN. And thanks to his video, there is some great evidence to prove the point. Thanks Jason!
Nikki Zongas
04:44 17 Jul 19
Jason was AMAZING!! We had so many issues - telephones, NBN, internet & International streaming systems. He FIXED EVERYTHING! He was so kind and patient with my elderly parents. I would recommend Jason and Secure A Com to anyone with tech issues. You are wasting your time & money using anyone else. Thanks Jason.
Boris Shen
00:01 12 Jul 19
Jason and his team are amazing, Great Quality of workmanship, very knowledgeable . Can be trusted to work on their own accord. I was extremely happy to find them as a new business partner
Highly recommended !
Thank you
Jason Persson
02:56 09 Jul 19
Jason was a great help with a difficult intermittent problem. I appreciated how he clearly explained what he was doing, and further steps to take if the problem persisted. He was also very thorough and took his time to fix properly, unlike the previous 5 NBN technicians we had out.
Ali Beydoun
09:49 14 Jun 19
Jason provided a fantastic and friendly service, and was able to visit and resolve the phone socket issue at my residence at very short notice. After searching online, I was glad to stumble on Secure A Com, and wouldn’t hesitate recommending them to others. Thank you!
Sam Laverty
10:21 15 May 19
I've now used Secure A Com twice and would recommend them to anyone. Friendly service and excellent skills. Called on one occasion to advise they were stuck in traffic and were running late. 'It's the small things'. Jason was very knowledgeable and efficient and a good bloke to top it all off. Great company to deal with. Sam
Sam Laverty
10:01 09 May 19
I've now used Secure A Com twice and would recommend them to anyone. Friendly service and excellent skills. Called on one occasion to advise they were stuck in traffic and were running late. 'It's the small things'. Jason was very knowledgeable and efficient and a good bloke to top it all off. Great company to deal with. Sam
LUKE MCMAHON
08:08 01 May 19
Quite possibly the only positive thing when doing NBN , I rang these guys after 7 months of drama with Telstra I was in a desperate need and the owner commented that he could tell I needed someone to do their job.... he then moved a bunch of work around and made me an appointment the very next day.
I rang at 4pm and the appointment was set for 12pm and to my amaze the technician was 2 hours early. the technician "Jason" was a true blue good guy and was really knowledgeable and helpful when I was asking his opinion on the location of the item.
this will not be the only review I write
I cannot recommend Secure A Com more highly
M G
07:15 09 Apr 19
I can thoroughly recommend Secure a com. Jason has installed data cabling for me in the past and recently solved another issue with our internet connection. I am so happy with the results. I will definitely use Secure a com for any other issues that may crop up. The service was prompt, professional and efficient.
Jim McVey
08:46 27 Feb 19
Excellent communications and service. Jason found a difficult job and managed to get the primary need finished in a quite short timeframe, with a second visit arranged to finish off.
Rachel Flay
08:06 06 Feb 19
Extremely easy to book, friendly technician who was incredibly helpful and fixed our issue promptly. Very happy customer!
Gary Schulz
05:44 04 Feb 19
Jason of Secure A Com arrived right on time for our appointment. He very quickly found the fault on my mother's phone line, which two Telstra technicians/contractors could not find, and rectified the fault straight away.
I have no hesitation in recommending Jason as a very professional technician.
Garry Haberecht
00:16 17 Jan 19
Jason, thank you for doing a great job. Very professional and thorough. You found the problems and fixed them. Also you confirmed what work does not need doing. This helped us enormously. We really appreciate your service to SSNA.
Thang Le
00:49 06 Dec 18
Jason is an awesome technician, I'd recommend him to everyone. He spent hours to troubleshoot every single pair of cable in my apartment and finally fixed my 2-week-down internet connection :)
gordon Lever
05:18 03 Dec 18
As Jason said, telephone noise faults can pose a challenge. Jason thoroughly tested our system, settled our noise fault and provided options for future solutions if required.
John Khalil
03:07 13 Nov 18
Highly recommend Secure A Com, not only was Jason very helpful in installing our cables he was also able to quickly troubleshoot our faulty internet cables
Adrien Vermande
05:42 16 Oct 18
Great service, they provided me with a lot of advice prior to the job, arrived right on time, extremely friendly and very proffesional. I highly recommend Secure A Com
Gary Rockliff
16:32 28 Sep 18
Jason is a true professional. A former highly skilled Telstra technician, Jason has wealth of knowledge and he understands the frustrations of both residential and business users. He knows the network inside out, thats why I refer my clients with network issues to Jason. Cheers Gary
Asia Lenard
01:23 05 Sep 18
Jason from Secure A Com was amazing. After weeks of being screwed around by telcos, he came the day after I called and was able to identify the fault right away. He definitely knew his stuff.
Juan Alvear
00:16 13 Aug 18
Had NBN installed, but the other phones in the house didn't. They go all our phones working again. Very very happy.
Paul Stein
00:59 12 Aug 18
Great Service! We couldn't be happier with how our office relocation went. We have over 20 workstations, the boys from SECURE A COM wired our new office for phones and data. They even went to our old locations removed all the rack equipment and installed at our new Epping office.
Completed the project on time and at a very reasonable price.
What more could you ask for.
Samantha Getty
01:29 11 Aug 18
Top service! Fast response to my enquiry, excellent customer service and follow up. Highly recommended!
Jodie Lee
00:16 11 Aug 18
I cannot speak more highly of Secure A Com. We moved into a new house and had huge issues with our new broadband installation. It was installed not only where it was completely inaccessible, but our internet was dropping out constantly and our phones would not work at all. Jason from Secure A Com could not believe where the previous tech had installed the service and not only did he move it for us, he rectified our internet issues and our phone service. He was one of the most accommodating and polite tradespeople I have ever met. A huge thumbs up from me
wayne fogg
22:22 02 Aug 18
We cannot recommend these guys enough! The service was perfect....on time, polite and explained in plain English. The issue was quickly found and resolved immediately. no muss, no fuss.
Anthony Grasso
01:40 21 Aug 17
Prior to SECURE A COM coming out onsite, my ADSL 2+ was connecting at 256Kb/s downstream. We had previously had an electrician come out attempt to fix the issue, but never completed the job as they were unable to locate the IDF. Jason was able to methodically determined where the problem was, locate the IDF, and fix the problem. He continued to work on the problem even after restoring the connection to ~3Mb/s because he knew from his initial testing that it could go faster. Thanks to his efforts, my internet is now connecting at its maximum possible speed of ~7Mb/s. Jason works to a quality and customer satisfaction level that exceeds other trades people. I definitely recommend SECURE A COM as they are very profession, thorough, and go above and beyond to ensure the issue is fixed.
Bryan R
01:10 18 Jul 17
Jason was fantastic, arrived on time was able to provide everything I needed in order to get Telstra to acknowledge that there's a fault on my line. After 2 months of arguing with providers it appears Telstra has finally admitted there is a fault between my unit and the exchange.
Margaret Thomas
05:08 20 Mar 17
Highly recommend. Professional,prompt service accompanied by a written report of work done.
Alison Clouston
03:17 20 Feb 16
Prompt and capable but didn't read written request, needed to talk in person.