by Jason Kearney | Oct 26, 2017 | On The Job
ONLINE REPORT Get In Touch RELOCATING NBN HFC ROUTER AND SOCKET & FIXING WIFI BLACKSPOTS TECHNOLOGY NBN – HFC SERVICE TYPE NBN SERVICES JOB TYPE INSTALLATION CUSTOMER ISP IINET GEO LOCATION NORTH SYDNEY DATE 26/09/2017 Field Job Description This customer...
by Jason Kearney | Oct 25, 2017 | On The Job
ONLINE REPORT Get In Touch Cockroach Infested Socket Slows NBN FTTN Speeds Dramatically TECHNOLOGY NBN – FTTN SERVICE TYPE NBN SERVICES FAULT FOUND IN INTERNAL CUSTOMER ISP IINET GEO LOCATION CAMPBELLTOWN DATE 25/10/2017 Field Job Description The customer has...
by Jason Kearney | Oct 24, 2017 | On The Job
ONLINE REPORT Get In Touch Crackle on Home Phone Line in Bangor – Network Issue TECHNOLOGY ADSL 2+ SERVICE TYPE PHONE LINE REPAIR FAULT FOUND IN NETWORK CUSTOMER ISP OPTUS GEO LOCATION BANGOR DATE 24/10/2017 Field Job Description Customer has had crackling on...
by Jason Kearney | Oct 9, 2017 | On The Job
NBN HFC CABLE RUN FOR BEST ROUTER LOCATION TECHNOLOGY NBN – HFC SERVICE TYPE NBN SERVICES FAULT FOUND IN INTERNAL CUSTOMER ISP Telstra GEO LOCATION Oyster Bay DATE 04/10/2017 Field Job Description This...
by Jason Kearney | Sep 25, 2017 | On The Job
ONLINE REPORT Get In Touch NBN FTTN Slowed by half speed tested directly on copper lead-in TECHNOLOGY NBN – FTTN SERVICE TYPE NBN SERVICES FAULT FOUND IN NETWORK CUSTOMER ISP Telstra GEO LOCATION Kellyville Ridge DATE 25/09/2017 Field Job Description So we...
by Jason Kearney | Sep 21, 2017 | On The Job
Temparary NBN Coaxial HFC Lead-In Cable and Conduit Repair Field Job Description This customer had cut through his communications pipe carrying his Foxtel cable and his Telstra copper line. The copper line was not damaged, but the Foxtel cable and the conduit was...
by Jason Kearney | Sep 20, 2017 | On The Job
Damaged Lead-In Cable Paddington Field Job Description Customer has had bad crackles on the line 12 months then about 2 months Ago the phone died completely. We came out today to find and fix the problem. The lead in cable passes through the front of the house and...
by Jason Kearney | Sep 13, 2017 | On The Job
Slow & Fluctuating ADSL Speeds of 0.21 Mbps to 2.2 Mbps Field Job Description Customer had a faulty adsl filter that was not letting the dial tone pass through. But the customer is still getting super slow speeds that are intermittent between 0.21 and 3.5 Mbps....
by Jason Kearney | Sep 13, 2017 | On The Job
No Tag or Cable Details To Complete MDF Connection Field Job Description This customer has just had a new connection, we came out today to connect up the customers socket from the mdf. We found the pair on the b side of the MDF but there was no tag from the telstra...
by Jason Kearney | Aug 26, 2017 | On The Job
Phone Line & Socket Repair Due To Water Damage – Artarmon Field Job Description This client has a burst water pipe in the shower, which flooded her unit. On the opposite side of the wall to the shower was her phone socket. This socket and cable were...
by Jason Kearney | Aug 17, 2017 | On The Job
Slow Internet Speed on A Side of MDF – Camperdown Field Job Description Customer had ongoing problems with their adsl speeds ever since being connected in Feb 2017. They have had 4 Telstra techs out and each time the tech fixed something out on the street and...
by Jason Kearney | Aug 9, 2017 | On The Job
No Dial Tone On Telstra Line – Caringbah Field Job Description Customer phone and internet went completely dead on Saturday. He spoke to Optus and they told him it was a problem with the internal. Job Details Telco/ISP Optus Date 07/08/2017 Tech Jason Kearney...
by Jason Kearney | Aug 1, 2017 | On The Job
Crackle On Line Network Fault Field Job Description Field Job Description: Customer has been getting a crackle on the line for over 1 month he has had 3 to 4 techs come out to try to fix this problem. The last tech from Telstra who came out spent about 1.5 hour out in...
by Jason Kearney | Jul 30, 2017 | On The Job
NBN Modem Installed in inaccessible location Field Job Description Customer has just moved into a house in Croobyar and had NBN installed. On the day of the installation the Telstra contractor for NBN told the customer that the only place that he could install the...
by Jason Kearney | Jul 26, 2017 | On The Job
No Internet at MDF – Wentworthville Field Job Description 5 weeks ago, after the installation the modem worked for 7 days then stopped working and they couldn’t connect to the internet. They Called their provider and had troubles getting them to take...