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NBN Related Questions 

The Best NBN Provider for 2019

TPG! We have selected TPG as the best NBN provider for 2019. We work in the field every day and we get to see how many ISP’s work and deal with their customers. We have created an article detailing why we have selected TPG. 

 

BEST NBN PROVIDE 2019
Why is my NBN service slow?

NBN is a mix of different technologies. The could be a number of things that can be causing your NBN speeds to slow. We have written an article on the most common things that could explain why your NBN service is running slow.

 

WHY IS MY NBN SLOW
What is HCF, and is it any good?

Yes! If you are getting NBN Hybrid Fibre Coaxial (HFC) don’t despair, it’s doing the job well. Unlike the lucky few who had a fibre to the home connection, us poor mortals who live off the hybrid network HFC isn’t such a bad option. Find out more about NBN HFC in an article we have written on this very subject. 

 

FIND OUT MORE ABOUT NBN HFC
Can I connect my existing phone sockets to NBN so they all work like before?

YES! You absolutely can. But, some times its just a simple matter of connecting a lead to the phone port on your modem then connecting the other end to a phone socket. This will send the VOIP dial tone down the existing phone cabling inside your home or business and make all the sockets work like before, as long as it is a single number. This may not be so simple for other NBN customers though, depending on what technology your service is connected to, you might needed professional assistance in re-wiring part of the internal wiring, and removing the Telstra lead in cable for this to work. To find out more about this you can read the full article at NBN Multiple Phone Sockets

 

Can I move my NBN NTD box to a different location?

Yes! In most cases this is totally possible. But there are also other things that can be done to maybe achieve the same results you are looking for. But generally, depending on the technology NBN have used to deliver  you their service, the NTD (network termination device) can be relocated to another part of your home or office. Better still, you can preempt this and have your desired location pre-wired to avoid having to beg a NBN technician to put the NBN box in a reasonable location, and getting them to do that is next to slim. To read more on this topic visit NBN NTD box relocation.

 

FIND OUT MORE ABOUT NBN NTD RELOCATIONS

Will our emergency lift phones work with a VOIP NBN phone service?

No! The VoIP service is not suitable for any emergency dialler system.  The dial tone now and phone system works over the internet, which means your modem is where the tone is generated from. If you have a power grid failure and the power in the lifts go out, so does the power to the modem, which in turn means your phones now don’t work.

There are solutions to this issue, which we have been providing to our clients to help with this problem.

 

FIND OUT MORE ABOUT NBN EMERGENCY LIFT PHONES

ADSL & Phone Line Questions 

The internet is working, but I’m not getting a dial tone and can't use the phone.
This problem is usually caused by what we call, open circuit one leg. All this means is that one of the two wires that brings in your phone and internet service is broken somewhere. You may have seen at your phone socket that you may have a blue and a white wire connected to the copper pins. If one of these wires is cut clean in half, then your internet will still work but your phones won’t.

You need the positive and the negative cables connected to the LI in the exchange to generate a dial tone.  But being a broadband system, your internet is spread over both pairs, so your internet will work but it will be considerably slower.

How can I boost my WiFi signal in my home?

There are a few things that you can do yourself to help boost your Wi-Fi signal throughout your home. If you live in a large house consisting mostly of brick and concrete, you may have troubles accessing your WIFI the further you move away from your router. We have created a list of 7 things you can do to boost your WIFI signal. Click on the button below to get started.

 

7 WAYS TO BOOST YOUR WIFI SIGNAL
Can you upgrade an old style MDF?

Yes! Absolutely we can. We can upgrade your old soldered port MDF to a new punch down MDF blocks. To find out more about this service click on the button below.

 

TO FIND OUT MORE ABOUT MDF UPGRADES

General Questions 

What is an ACMA technician?

The ACMA is an acronym for the Australian Communications & Media Authority. This is the regulator for the telecommunications industry. To be authorises to carried out the kind of work we perform daily you need to be a registered cabler with the ACMA. If you are a registered cabler, then you must uphold the rules and regulations set out in the telecommunications act and follow all ACMA guidelines.

 

FIND OUT MORE ABOUT THE ACMA
Do you have work available for qualified and registered technicians?

Yes! We work a little bit differently when it comes to using technicians for our clients around Australia. You are totally your own boss, you just need to be registered cabler with the ACMA and hold open registration, and the appropriate insurances.  We just supply you the work, you will carry out the jobs and invoice the customers directly.

To join our telephone technician referral network, it will cost you a small annual fee, and we will create the webpages and bring you in the referrals. We have several different packages depending on what kind of exposure you are after.

To find out more and register your company now click on the button below.

 

FIND OUT MORE ABOUT OUR REFERRAL PROGRAM
Do you provide emergency call outs after hours?

Yes! We do. The price is a minimum of 4 hours plus the call out fee and any material that might be used.

 

FIND OUT MORE ABOUT OUR PRICING

Pricing and Charges 

How does your pricing work for service calls on phone and internet faults

All telephone technician service calls to your premises will be charged out at a minimum of 1 hours labour & a call out fee. 95% of our jobs are found and fixed within the hour. If on the rare occasion the fault is a difficult one that takes more time, or you are in a large building or home, then after the first hour you will be charged in 1/2 hour blocks from that point on.

Call Out Fee

A call out fee is for the travel our technicians undertake. As you know traveling around Sydney can be expensive these days, with all the tolls and the price of fuel. We have tried to make using our service as fair as possible when it comes to our call out fees and labour. We charge our call out fees depending on how close your service call is to our depot, which is located in Miranda, which is in the Sutherland Shire. The closer you are to us the cheaper we are to you.

Labour Rates

With our labour rates, we are very well priced for the quality of service we provide. Our technician are highly trained, holding open cable registrations and are ACMA approved with police background checks. We provide a warranty on our labour, and all jobs are closed off with a full PDF report that will be emailed to you before we leave your premises. At no cost to you and as part of our service, if we think you need and online report and video for your job to get an ISP refund, your tech, will spend maybe another 45 min after your job, uploading and describing your video to our YouTube channel, then writing a full online report for you. Just one of the ways we go above and beyond

Material

Most jobs are straight forward and are usually a wiring problem that requires little to no material. But you will find that sometimes the fault may be cause by a faulty phone socket, or a troublesome ADSL filter, or damaged internal phone cabling. If this is the case and we need to replace or upgrade some equipment, then additional charges will follow for retail pricing on these items.

Quotes for Faults?

No! We don’t get quotes for faults, because every phone and internet fault is different. Therefore, we use the ‘do on charge’ method, to make it fair all-round.

 

SEE OUR PRICING & LABOUR RATES

How much does a lead-in cable inspection cost?
Lead-in cables and getting them connected is nothing short of a horror story of confusion and frustration. We try to help our clients as much as possible in assisting them with getting their lead-in cables installed and connected. But each installation requires different things and processes depending on your requirements. So, to provide our clients the best possible solution in getting this cable installed in a timely manner, we provide a lead-in cable inspections service. We will come to your premises and go through the job with you and provide you with different options in getting your cable installed and the best price. Getting a lead-in cable can shock people sometimes when they find out how much they can cost. So, we charge a rate of $165.00 inc gst to attend your property and help you find a solution to this problem. This price is for our Inspector to attend your property for a 30 min consultation. This may include him rodding and roping existing conduits if they are unblocked and free to use.

 

FIND OUT MORE ABOUT LEAD IN CABLES

Do you provide a warranty?
Yes! We absolutely do. We provide a 12 month warranty on our work. All part will be subject to manufacturer warranty.

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What people are saying about us.
Thank you for the inspection, recommendation and installation of NBN cabling to our property. I highly recommend your quick response, reliability and great service
Lesley Pavlis
11:02 11 Jun 20
I am so impressed with Secure A Com. After dealing with my service provider for weeks & weeks & still getting no where, it was such a pleasant experience to work with Secure A Com. I was able to book in a day & time that suited me, the technician arrived on time and the issue was sorted quickly and easily without any fuss. Highly recommended.
Kerry Els
19:13 14 May 20
Excellent service from Jason, very polite. I required the NBN connection to be moved from the front of the house to the office in the back room upstairs. Ensured that everything was up and running before leaving.Very professional, I would highly recommended Secure a Com.
Rosie Argiropoulos
01:26 25 Apr 20
We were thrilled with the service that Jason provided us with. We had been struggling with our new NBN set up and were a bit worried that it was going to be an issue to fix, but Jason was able to fix everything quickly without any fuss, allowing us to go on with our day-to-operations. Would very much recommend!
Creative Learning Preschool
06:09 24 Feb 20
As a retired engineer, I really appreciate the professionalism shown by Jason in connecting the NBN landline and internet from the main house to our separate "granny flat" at the rear of the block. He was punctual and completed the task within the time he had allowed. His phone number is definitely in my list of contacts.
William Stewart
23:53 23 Feb 20
A neighbour recommended Secure A Com after watching some of its YouTube posts regarding installations. On calling Jason, it didn't take too long for me to realise Jason knows what he's talking about. On assessing our internet requirements onsite, he provided us numerous alternatives even if it meant less work opportunity for him. Also, very professional website, easy to understand scope of works with pricing and booking/confirmation service. I recommend Secure A Com for all your internet/network installations.
Kerry Mullins
10:22 09 Jan 20
Jason, is knowledgeable and patient. he was able to reassure me that my problem is not one within my confines but a line problem for Telstra. He was a great help and I have no problem in recommending him.
Brendan Donohue
07:41 13 Dec 19
After the technician attended my home he was unable to resolve my fault, and explained that it appeared that there was a fault between the Telstra exchange and my house. He did re-write the house for NBN and moved the existing ADSL to another room. The resultant internet connection was actually worse. A Telstra technician then attended my house and confirmed that there was a fault between the Telstra exchange and my house. Caused by recent rain.He also checked the Secure A Com's work and identified two issues. The Double RJ45 Socket fitted by Secure A Com needed a filter to separate the landline and ADSL connections. SECURE A COM stated that they did say filters had to be added. I resolved that by fitting a filter myself, but will also have to do the same for all the phones in my house.I was impressed by Secure A Com's initial response, comminication eg automatically creatinf a diary entry for my calender etc, as well as the technician who attended my house.
Steve Bender
05:23 15 Nov 19
My Mum and Dad were over the moon with the work Jason did at their home today. The NBN set up wasn't ideal for their telephone requirements, and he sorted it out quickly and efficiently. Jason is friendly, polite, patient and helpful. 100% recommendation.
Melissa Weir
08:50 01 Nov 19
I was very happy withe the service they provided. They arrived promptly and gave very good advice. I would have no problem recommending them. Even my son, who only expects the best, was impressed.
Antoinette Plater
01:17 29 Oct 19
ON time, polite and efficient and quick to get job done and offer advice.
Tony Lameri
00:56 14 Oct 19
Jason was friendly and extremely professional - he fixed all issues we had after our switch to NBN. Would highly recommend Secure a Com!!
stelts
06:33 03 Oct 19
Jason resolved our issue speedily & efficiently. He was friendly, extremely helpful & very patient! We wouldn’t hesitate to recommend him.
Eleanor Durward
14:22 25 Sep 19
Jason really knows his stuff. If you have trouble with phone or internet ring secure a com. They will find the problem and tell you the best way to fix it and if it is a network problem or phone company problem and they should fix it. Great work Jason, will use you again if needed. Thanks again Secure A Com.
William Rea
11:08 06 Sep 19
Jason was absolutely brilliant. I told him the issue I was having and he quickly and efficiently told me exactly what the issue was and how to get it remediated via Telstra and NBN. And thanks to his video, there is some great evidence to prove the point. Thanks Jason!
Matthew Ridolfo
20:45 26 Aug 19
Thanks Jason for doing a great job, keep up the good work and Videos .
Mick Perkins
07:26 20 Aug 19
Jason was AMAZING!! We had so many issues - telephones, NBN, internet & International streaming systems. He FIXED EVERYTHING! He was so kind and patient with my elderly parents. I would recommend Jason and Secure A Com to anyone with tech issues. You are wasting your time & money using anyone else. Thanks Jason.
Nikki Zongas
04:44 17 Jul 19
Jason and his team are amazing, Great Quality of workmanship, very knowledgeable . Can be trusted to work on their own accord. I was extremely happy to find them as a new business partner Highly recommended !Thank you
Boris Shen
00:01 12 Jul 19
Jason was a great help with a difficult intermittent problem. I appreciated how he clearly explained what he was doing, and further steps to take if the problem persisted. He was also very thorough and took his time to fix properly, unlike the previous 5 NBN technicians we had out.
Jason Persson
02:56 09 Jul 19
Jason provided a fantastic and friendly service, and was able to visit and resolve the phone socket issue at my residence at very short notice. After searching online, I was glad to stumble on Secure A Com, and wouldn’t hesitate recommending them to others. Thank you!
Ali Beydoun
09:49 14 Jun 19
I've now used Secure A Com twice and would recommend them to anyone. Friendly service and excellent skills. Called on one occasion to advise they were stuck in traffic and were running late. 'It's the small things'. Jason was very knowledgeable and efficient and a good bloke to top it all off. Great company to deal with. Sam
Sam Laverty
10:21 15 May 19
I've now used Secure A Com twice and would recommend them to anyone. Friendly service and excellent skills. Called on one occasion to advise they were stuck in traffic and were running late. 'It's the small things'. Jason was very knowledgeable and efficient and a good bloke to top it all off. Great company to deal with. Sam
Sam Laverty
10:01 09 May 19
Quite possibly the only positive thing when doing NBN , I rang these guys after 7 months of drama with Telstra I was in a desperate need and the owner commented that he could tell I needed someone to do their job.... he then moved a bunch of work around and made me an appointment the very next day.I rang at 4pm and the appointment was set for 12pm and to my amaze the technician was 2 hours early. the technician "Jason" was a true blue good guy and was really knowledgeable and helpful when I was asking his opinion on the location of the item.this will not be the only review I write I cannot recommend Secure A Com more highly
LUKE MCMAHON
08:08 01 May 19
I can thoroughly recommend Secure a com. Jason has installed data cabling for me in the past and recently solved another issue with our internet connection. I am so happy with the results. I will definitely use Secure a com for any other issues that may crop up. The service was prompt, professional and efficient.
M G
07:15 09 Apr 19
Excellent communications and service. Jason found a difficult job and managed to get the primary need finished in a quite short timeframe, with a second visit arranged to finish off.
Jim McVey
08:46 27 Feb 19
Extremely easy to book, friendly technician who was incredibly helpful and fixed our issue promptly. Very happy customer!
Rachel Flay
08:06 06 Feb 19
Jason of Secure A Com arrived right on time for our appointment. He very quickly found the fault on my mother's phone line, which two Telstra technicians/contractors could not find, and rectified the fault straight away.I have no hesitation in recommending Jason as a very professional technician.
Gary Schulz
05:44 04 Feb 19
Jason, thank you for doing a great job. Very professional and thorough. You found the problems and fixed them. Also you confirmed what work does not need doing. This helped us enormously. We really appreciate your service to SSNA.
Garry Haberecht
00:16 17 Jan 19
Jason is an awesome technician, I'd recommend him to everyone. He spent hours to troubleshoot every single pair of cable in my apartment and finally fixed my 2-week-down internet connection 🙂
Thang Le
00:49 06 Dec 18
As Jason said, telephone noise faults can pose a challenge. Jason thoroughly tested our system, settled our noise fault and provided options for future solutions if required.
gordon Lever
05:18 03 Dec 18
Highly recommend Secure A Com, not only was Jason very helpful in installing our cables he was also able to quickly troubleshoot our faulty internet cables
John Khalil
03:07 13 Nov 18
Great service, they provided me with a lot of advice prior to the job, arrived right on time, extremely friendly and very proffesional. I highly recommend Secure A Com
Adrien Vermande
05:42 16 Oct 18
Jason is a true professional. A former highly skilled Telstra technician, Jason has wealth of knowledge and he understands the frustrations of both residential and business users. He knows the network inside out, thats why I refer my clients with network issues to Jason. Cheers Gary
Gary Rockliff
16:32 28 Sep 18
Jason was very helpful and he did great job.
Itojo Hardie
00:49 24 Sep 18
Jason from Secure A Com was amazing. After weeks of being screwed around by telcos, he came the day after I called and was able to identify the fault right away. He definitely knew his stuff.
Asia Lenard
01:23 05 Sep 18
Had NBN installed, but the other phones in the house didn't. They go all our phones working again. Very very happy.
Juan Alvear
00:16 13 Aug 18
Great Service! We couldn't be happier with how our office relocation went. We have over 20 workstations, the boys from SECURE A COM wired our new office for phones and data. They even went to our old locations removed all the rack equipment and installed at our new Epping office. Completed the project on time and at a very reasonable price. What more could you ask for.
Paul Stein
00:59 12 Aug 18
Top service! Fast response to my enquiry, excellent customer service and follow up. Highly recommended!
Samantha Getty
01:29 11 Aug 18
I cannot speak more highly of Secure A Com. We moved into a new house and had huge issues with our new broadband installation. It was installed not only where it was completely inaccessible, but our internet was dropping out constantly and our phones would not work at all. Jason from Secure A Com could not believe where the previous tech had installed the service and not only did he move it for us, he rectified our internet issues and our phone service. He was one of the most accommodating and polite tradespeople I have ever met. A huge thumbs up from me
Jodie Lee
00:16 11 Aug 18
We cannot recommend these guys enough! The service was perfect....on time, polite and explained in plain English. The issue was quickly found and resolved immediately. no muss, no fuss.
wayne fogg
22:22 02 Aug 18
Prior to SECURE A COM coming out onsite, my ADSL 2+ was connecting at 256Kb/s downstream. We had previously had an electrician come out attempt to fix the issue, but never completed the job as they were unable to locate the IDF. Jason was able to methodically determined where the problem was, locate the IDF, and fix the problem. He continued to work on the problem even after restoring the connection to ~3Mb/s because he knew from his initial testing that it could go faster. Thanks to his efforts, my internet is now connecting at its maximum possible speed of ~7Mb/s. Jason works to a quality and customer satisfaction level that exceeds other trades people. I definitely recommend SECURE A COM as they are very profession, thorough, and go above and beyond to ensure the issue is fixed.
Anthony Grasso
01:40 21 Aug 17
David Barkho
05:39 18 Jul 17
Jason was fantastic, arrived on time was able to provide everything I needed in order to get Telstra to acknowledge that there's a fault on my line. After 2 months of arguing with providers it appears Telstra has finally admitted there is a fault between my unit and the exchange.
Bryan R
01:10 18 Jul 17
Highly recommend. Professional,prompt service accompanied by a written report of work done.
Margaret Thomas
05:08 20 Mar 17
Prompt and capable but didn't read written request, needed to talk in person.
Alison Clouston
03:17 20 Feb 16

ACMA Registered Technician

Open cable licence and are reregistered cablers with the Australian Communications & Media Authority (ACMA)

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