fbpx
02 91881577

GEO LOCATION

ANNANDALE

DATE

31/05/2018

h

DESCRIPTION

This customer has been having ongoing dropout with there IINET DSL service since December 2017. They have had 7 visits from technician that have been organised through iiNet but on each occasion they have been unsuccessful in restoring our clients service without the constant dropouts. IINet have advised the customer to hire a private ACMA registered telephone technician to access and report or fix if the problem was with the customers wiring or equipment.
h

RESULTS

We have supplied a video with all test results showing dropouts above.  First, I checked for line quality of dial tone, there was no dial tone only a soft dial tone, as this is a naked DSL service. We then tested for sync at the customers socket, we go sync and 9 mbps download and 800kbps upload but within 15 seconds the we lost sync as the service dropped out.

We then went to the MDF located about 4 meters from the customers socket. I disconnected the lead in cable from the internal cables and tested on the network. We go sync but again after 15 seconds we lost sync. This was consistent as it would connect again and within seconds dropout (as shown in video)

We also tested the customers internal cabling and it was all within spec, and her socket was new.

This is clearly a network issue and the customers ISP is responsible for finding and restoring your service.

NEXT STEP

This is the responsibility of your ISP

Latest News and Posts

We enjoy bringing you the latest news, infomation and tips and tricks.

What is a VPN and How Does it Work?

What is a VPN and How Does it Work?

What is a VPN and How Does it Work?You probably heard of a VPN before, it's even possible you've used one, but do you know what it does? A VPN stands for virtual private network, which means it gives you privacy online. Originally, VPN’s were only used in business...

What is The Difference Between a Modem and a Router?

What is The Difference Between a Modem and a Router?

What Is The Difference Between a Modem and a Router?Hello, everyone, in this post, we're going to talk about the difference between a modem and a router, because a lot of people think that a modem and a router are the same things, but they are not. They are different...

What is VoIP And SIP Trunks?

What is VoIP And SIP Trunks?

What is VOIP? What is voice over IP and how can it help my business? Voice over IP or VOIP is a technology available in many modern telecommunications systems that enables a firm to use their data network to carry voice traffic, the term IP stands for Internet...

secure a com

The #1 phone line repair and ACMA accredited telephone technician service in Sydney. If you have any questions regarding our services please don’t hesitate to call.

Phone: 02 9188 1577

© 2015 SECURE A COM  Pty Ltd.

Pin It on Pinterest

Share This