We then went to the MDF located about 4 meters from the customers socket. I disconnected the lead in cable from the internal cables and tested on the network. We go sync but again after 15 seconds we lost sync. This was consistent as it would connect again and within seconds dropout (as shown in video)
We also tested the customers internal cabling and it was all within spec, and her socket was new.
This is clearly a network issue and the customers ISP is responsible for finding and restoring your service.
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