The customer told me that every time he played his Sony Playstation that it would also cause his internet to drop out, I thought that was strange.
I had the customer switch on his Playstation and start to play a game. Within a few seconds indeed his internet did drop out. All the lights on the NBN HFC BlackBox remained on but all the lights on the modem dropped out.
I then had the customer remove the modem and NBN box power from the multi power board and plug them directly into another socket. I called back the next day and the customer told all the dropouts had stopped.
So this was an issue with a power surge that was coming from the power board. Watch the video attached to this post for more information regarding this issue.
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