No Dial Tone On Phone Line – Illawong
Field Job Description
This customer has been told by Optus that he had an internal wiring fault. We came out today to investigate the problem and have found that there is no dial tone on the end of the lead in cable. He had a technician come out yesterday and left a card stating there was no issue from the pit outside the house. Customer has replaced modem with new at the request of Optus but this didn’t fix anything. When I checked the lead in cable we had no dial tone just a hum on the line. I let the customer take a listen and he also confirms that there is no dial tone on the network side of the cable. This is 100% a network issue and this customer was misinformed by Optus and contracted us today at a cost and should be reimbursed for our service.
- Telstra Network Fault 100% 100%
- Internal Wiring Fault 0% 0%
- Job Resolution 100% 100%