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NO INTERNET WORKING ON ADSL LINE

CUSTOMER ISP

MYNETFONE

GEO LOCATION

GREENWICH

DATE

28/03/2018

Q

WORKING SERVICE

R

JOB COMPLETED

R

PASSING SPEC

Your Video
h

DESCRIPTION

Customer has been having issues on this line for over two months. They have no internet service. They have had two techs out from their ISP and they have both told the customer it was an internal wiring problem. On the customer email from his ISP they told the customer that they had no jumper wire on the B side of the MDF, this was not the case.

SPEED TEST

Full details
Initial Speed Test

Test Date:
Download:
Upload:
Ping:
Connection
Server: Sydney
External IP:
Internal IP:
Latitude:
Longitude:

Full details
Final Speed Test

Test Date:
Download:
Upload:
Ping:
Connection
Server: Sydney
External IP:
Internal IP:
Latitude:
Longitude:

RESULTS

R

HOME WIRING

Q

NETWORK

Q

CALL QUALITY

R

SOCKETS

Q

INTERNET SPEED

R

EQUIPMENT

h

CONCLUSION

We tested the customers internal cables going down to the MDF, all internal cables are within spec. The A side of the MDF or the lead in cable on pair 15 only had an engaged signal on the line and no dial tone, this had been tagged by the network technician on the last service call. I sent a tone with the f set from the socket to the B side and it was all jumpered correctly. I set up the customers router to the lead in cable, we got sync and internet lights come on, but you couldn’t run a speed test or open a web page as the internet was so slow. This is not a customer internal wiring issue. This is 100% a network issue and the customer will need to go back to his ISP.

NEXT STEP

You will need to contact MyNetFone and have them get another Telstra tech out. There is a good chance that the last tech just got sync on the line and thought everything was ok. They only have to get sync to close off the job if everything else is testing ok. Pass on this report so they can see what we did. Thanks and good luck.
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