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CRACKLE ON PHONE LINE – NETWORK FAULT – CRONULLA 

SERVICE TYPE

LINE FAULT

JOB TYPE

CRACKLE ON LINE 

CUSTOMER ISP

TELSTRA 

GEO LOCATION

CRONULLA

DATE

04/12/2017

Field Job Description

Customer has had 1 techs out from Telstra to make repairs on this service. They fixed something but there was still a crackle on the line.Then customer had spoke to Telstra last week and they ran some tests on the line and they told her that this time the fault was inside in her private cabling and she needed to get a private tech to fix.

Technician Conclusion 

We came out today and found a very loud crackle on the line, we first checked her equipment and all was OK. Then disconnected the internal cables from the lead in cable and connected my butt phone directly to the network cable, as you can hear in the video a loud crackle directly on the network cable. This is a Telstra problem, and they will need to attend.This customer had to pay for our service but was wrongly advised by Telstra that this was an internal issue and this customer should be reimbursed for our service.

Jason Kearney

Senior Techncian, Attending Technician

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Our Completion

%

ISP Completion

SPEED TEST RESULTS 

IPS PROMISED

INITIAL SPEED TEST

TEST ON NETWORK

FINAL SPEED TEST

%

NETWORK ISSUE

%

CUSTOMER ISSUE

  • SHOULD ASK ISP TO COVER OUR INVOICE COST 100% 100%

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