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Slow & Fluctuating ADSL Speeds of 0.21 Mbps to 2.2 Mbps

Field Job Description

Customer had a faulty adsl filter that was not letting the dial tone pass through. But the customer is still getting super slow speeds that are intermittent between 0.21 and 3.5 Mbps. This has been and ongoing issue for over 3 years and Optus have told this customer that the best they can hope for with speeds is 2.2 mbps. This is not acceptable. This customer doesn’t have any internal cables connected there socket is directly on the the telstra lead in cable.

Job Details

Telco/ISP Optus
Date 12/09/2017
Tech Jason Kearney
Address Gymea Bay

slow-fluctuating-adsl-speeds-gymea-bay
  • Telstra Network Fault 50% 50%
  • Internal Wiring Fault 50% 50%
  • Job Resolution 65% 65%

Conclusion

This should go back to Optus to try to get customers speeds back to a usable level and locate the source of the intermittent fault.

SECURE A COM - Conclusion to this job
PLEASE USE THIS ONLINE REPORT IN CONJUNCTION WITH YOUR PDF REPORT THAT WAS EMAILED TO YOU TODAY. THANKS FOR USING OUR SERVICE.

IPS PROMISED

INITIAL SPEED TEST

FINAL SPEED TEST

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