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Super Slow Internet Speeds – Castle Hill

Field Job Description

Customer has had slow internet speeds for over a week. He rang IINet and they have now sent out 2 lots of technician to find and fix the fault but the speeds have still been slow. They told him to get a private tech and so we have come out to investigate.

Job Details

Telco/ISP IINet
Date 07/07/2017
Tech Jason Kearney
Address Castle Hill

slow-internet-speed-castle-hill
  • Telstra Network Fault 100% 100%
  • Internal Wiring Fault 0% 0%
  • Job Resolution 20% 20%

Conclusion

Found that the speeds directly on the telstra lead in cable are not even getting to 1 Mbps. As you can see from this video I am connected to the lead in cable. This is 100% a telstra network fault and Iinet will need to send out a telstra tech to fix. This customer should be reimbursed for 100% of out costs.

SECURE A COM - Conclusion to this job
PLEASE USE THIS ONLINE REPORT IN CONJUNCTION WITH YOUR PDF REPORT THAT WAS EMAILED TO YOU TODAY. THANKS FOR USING OUR SERVICE.

IPS PROMISED

INITIAL SPEED TEST

FINAL SPEED TEST