NBN Cabling For Granny Flat If you’ve been attempting to get your granny flat connected to the NBN and thought it would be straightforward, you’re likely surprised by how complicated it has become. What should be a simple process can often seem maddeningly...
NBN Dropout Issues When It’s Windy or Raining Overview Our head technician, Jason, was called out to a job in Loftus to troubleshoot internet connectivity issues for a TPG customer. The customer was experiencing frequent internet dropouts, especially during...
Resolving Persistent NBN Dropouts and Slow Speeds Overview A client was experiencing daily dropouts and slow internet speeds despite multiple visits from NBN technicians and contractors. The ongoing connectivity issues had not been resolved, leaving the client...
Resolving Internet Connectivity Issues with Proper Cabling Overview In this case study, we discuss a project undertaken by SECURE A COM technician Jason, who was called out to a customer’s home in Lillypilly. The customer faced persistent internet connectivity...
A Comprehensive Guide to Lead-in Conduit Installation If you’re looking for a done-for-you lead-in cable installation service. If you have been told that you need to provide an NBN lead-in conduit so you can connect to the NBN then this guide should help you...
NBN FTTC Telstra Customer In Kurnell Faulty Lead-In Cable Overview A customer recently moved into a new property and connected their router, but couldn’t get any internet service. They contacted their Internet Service Provider (ISP), Telstra, who assured them there...
NBN Cabling Installation on Private Poles Overview This case study details a challenging NBN cable installation in Ashbury, where a private pole presented unique safety and logistical challenges. The task involved setting up an overhead HFC (Hybrid Fibre-Coaxial)...
How We Fixed Faulty NBN Cable and Improved Internet Overview In Yowie Bay, a homeowner faced continuous internet issues, worsened when excavation work exposed old, faulty cabling. The customer’s NBN service was unreliable, with frequent disconnections and slow...
Wanting Your Existing Phone Sockets to Work With an NBN Does NBN know about the 52 volts? There is a lot of confusion at the moment about getting your existing phone sockets working correctly with a new NBN HFC (hybrid fibre coaxial) connection. We are asked often can...
Telstra Complaints: Unravelling the Truth About Network Faults “Telstra said it’s my internal wiring, but the fault was actually in their network.” In recent years, there’s been a notable increase in jobs we’ve tackled for clients where...
