Saving a Sydney Charity from Costly 5G Introduction In this case, we were called to help a charity organisation based in Alexandria called “Relove.” The charity was facing difficulties securing a stable internet connection for their operations. They had...
The NBN Alternatives for Home & Business The National Broadband Network (NBN) has long been positioned as Australia’s premier internet service, but for many, particularly those in rural areas or those connected via outdated infrastructure, NBN often falls...
Why is My Internet Connection Unstable? Let’s Find Out! As an internet technician who has been fixing internet problems since 1997, I’ve witnessed the evolution of internet technology firsthand, along with the myriad issues that can arise in homes,...
NBN Cabling For Granny Flat If you’ve been attempting to get your granny flat connected to the NBN and thought it would be straightforward, you’re likely surprised by how complicated it has become. What should be a simple process can often seem maddeningly...
FTTC: Understanding Fibre to the Curb Technology for NBN In the fast-paced digital age, a reliable, high-speed internet connection is essential for both homes and businesses. The National Broadband Network (NBN) in Australia plays a pivotal role in delivering internet...
Understanding NBN HFC: A Technician’s Guide Made Simple As an internet technician with years of hands-on experience, I’ve seen the ins and outs of Australia’s National Broadband Network (NBN). One of the key technologies used is Hybrid Fibre-Coaxial...
What Are The Best Modems and Routers For NBN? Today I’m sharing some knowledge about the types of modem routers that are best suited for your NBN services. I have over 30 years of experience in the telecommunications industry and work daily to solve internet issues...
Resolving Persistent Internet Dropouts and Packet Loss Overview Location: Breakfast PointCustomer: Aussie Broadband Subscriber with Fibre to the Basement (FTTB) A customer at Breakfast Point was experiencing continuous internet dropouts and packet loss for nearly a...
NBN Dropout Issues When It’s Windy or Raining Overview Our head technician, Jason, was called out to a job in Loftus to troubleshoot internet connectivity issues for a TPG customer. The customer was experiencing frequent internet dropouts, especially during...
Resolving Continuous Internet Dropouts for an NBN Customer Overview An NBN customer in Picnic Point was experiencing continuous internet dropouts and slow speeds for over a year. The customer, using Optus as their ISP, had been facing ongoing issues despite previous...
Which NBN Connection is Best? The National Broadroad Network (NBN) has become an essential part of our digital lives, offering various connection types to meet different needs and preferences. But with choices come decisions. In this post, we will delve into the two...
Troubleshooting a Complex MDF/IDF Wiring Issue Overview Our technician Jason received a call from a customer who had just moved into a new apartment and was experiencing internet issues. The customer’s router was plugged in, but there was no connectivity....
Resolving a Persistent Internet Issue Caused by a Bridge Tap Overview This case study explores a persistent internet connectivity issue faced by an AGL customer in Parramatta. The customer had fibre to the basement and had been experiencing internet problems for nine...
Resolving Persistent NBN Dropouts and Slow Speeds Overview A client was experiencing daily dropouts and slow internet speeds despite multiple visits from NBN technicians and contractors. The ongoing connectivity issues had not been resolved, leaving the client...
Installing NBN Socket in an Apartment in Miranda Overview We were called out to an apartment in Miranda where the customer had no NBN sockets to connect to the internet. During the initial inspection, it appeared there might have been an existing socket hidden on the...
