Optus Says Bridge Tap On NBN FTTC Service, But Say NO! Today, we’re going to explore an intricate on-site investigation we conducted for an NBN (National Broadband Network) customer at Picnic Point who was experiencing ongoing internet dropouts. With over a year...
Case Study: Bridge Tap Removal and Troubleshooting Introduction Recently, the team at SECURE A COM tackled an intriguing case of internet failure for an AGL customer in Parramatta. This case was filled with peculiarities, challenges, and, eventually, a resolution that...
A Case Study: NBN Installation Fault Diagnosis and Resolution In the city of Sydney, a customer faced persistent issues with her NBN installation. Despite having the installation done eight months prior, she experienced continuous problems that required immediate...
NBN FTTC Telstra Customer In Kurnell Faulty Lead-In Cable When it comes to NBN and other internet connectivity problems, understanding the root cause and implementing the right solution is crucial. This case study delves into a recent client engagement where SECURE A...
Unravelling a Decade-Long Internet Issue. In a world where the internet is indispensable, enduring a decade of connectivity issues can be a harrowing experience. This case study explores how a customer’s long-standing internet woes were misunderstood by their...
The Hidden Costs of ISP Inefficiency: A Case Study from Sydney The telecommunications industry is a complex web of technology, service providers, and customers. Efficiency and responsiveness are key to maintaining a smooth operation and satisfied customers. However,...
Telstra Complaints: Unravelling the Truth About Network Faults “Telstra said it’s my internal wiring, but the fault was actually in their network.” In recent years, there’s been a notable increase in jobs we’ve tackled for clients where...
