Resolving Continuous Internet Dropouts for an NBN Customer Overview An NBN customer in Picnic Point was experiencing continuous internet dropouts and slow speeds for over a year. The customer, using Optus as their ISP, had been facing ongoing issues despite previous...
Resolving a Persistent Internet Issue Caused by a Bridge Tap Overview This case study explores a persistent internet connectivity issue faced by an AGL customer in Parramatta. The customer had fibre to the basement and had been experiencing internet problems for nine...
Internet Connectivity Issues Due to Incorrect NBN Installation Introduction This case study explores a frustrating scenario faced by a SECURE A COM customer who experienced severe internet connectivity problems due to incorrect actions taken during her NBN...
NBN FTTC Telstra Customer In Kurnell Faulty Lead-In Cable Overview A customer recently moved into a new property and connected their router, but couldn’t get any internet service. They contacted their Internet Service Provider (ISP), Telstra, who assured them there...
10 Years of Internet Dropouts Fixed With 1 Visit Overview A business customer in Taren Point has been dealing with a persistent internet issue for over ten years. Initially, the business had ADSL, and then they transitioned to the NBN (National Broadband Network)....
The Hidden Costs of ISP Inefficiency The telecommunications industry is a complex web of technology, service providers, and customers. Efficiency and responsiveness are key to maintaining a smooth operation and satisfied customers. However, as illustrated in a recent...
Telstra Complaints: Unravelling the Truth About Network Faults “Telstra said it’s my internal wiring, but the fault was actually in their network.” In recent years, there’s been a notable increase in jobs we’ve tackled for clients where...
