What is VOIP?
Most commonly that data network is the Internet, but it could be any data network running the Internet protocol, such as a business’s private data network. What makes VoIP different is that it relies on the Internet protocol for these tasks rather than the proprietary phone company protocols. Since it is based on widely available technology, it can be made available to the general public more cheaply. Also, the nationwide buildout of broadband networks has made Internet access available almost everywhere, enabling businesses to connect their locations to the Internet rather than building expensive private data networks. All these factors have converged during the last decade to make VoIP an inexpensive option for most businesses.
How VoIP Works
The most common way that businesses can take advantage of VoIP is through a technology called SIP trunking, SIP trunking is the application of voice over IP technology to provide connectivity to your phone system. You can buy SIP trunk’s individually in packs or even in as much as you need quantities. Since these trucks are based on the VoIP technology, they offer the same benefits and suffer from the same issues as other products, giving you the voice connectivity over the Internet. A sip trunk is provided by a provider over the Internet and the primary purpose is to complete calls to the public switch telephone network.
Advantages and Disadvantages of VOIP
SIP trunks usually come with advanced features like caller ID, call waiting, call, return voicemail to email effect’s, etc. that can be managed via a simple web interface. As with VoIP, SIP trunks can, unfortunately, be slightly less reliable than traditional services. The older analog phone services were built with tremendous redundancy so that phone service would always be available even under extremely adverse conditions, which meant that they were overdesigned. For the typical user, more modern data networks were built to operate at a much lower cost, but with a slightly higher risk of failure. And SIP trunks carry that same risk. For some businesses, that risk is acceptable, but for others may choose differently. It depends on the role of the voice communication place for that business.
Jason is the head technician and founder of SECURE A COM. He has worked in the industry since 1998. Working on Telstra infrastructure projects, install and maintenance contracts, and now runs SECURE A COM servicing B2B and B2C NBN customers.
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