Who is responsible for nbn battery replacement?

I’ve recently noticed a red light next to the ‘Replace Battery’ marker on my nbn connection box, and it’s been beeping every so often. Can you guide me on the process for getting the battery replaced? Do I need to contact my service provider, or can I buy one from a local retailer? Also, are there specific battery specifications I should be aware of?

The answer to the question of who is responsible for nbn battery replacement is: When the battery for the nbn connection box needs replacing, you will notice a red light appear next to the ‘Replace Battery’ marker on the nbn connection box. Additionally, an alarm tone will beep every 15 minutes to indicate the battery needs replacing. When it comes to obtaining a replacement battery, you can speak to your phone or internet provider to inquire whether they will be supplying replacement batteries or if you need to purchase one yourself.

 

The battery used in the nbn Power Supply Unit is a standard 12V 7.0 to 7.2Ah 6 cell SLA battery with F2 terminals. Most specialist battery retailers stock a compatible battery for the nbn Power Supply Unit. Some battery suppliers might even offer to visit your home and fit the new battery for a fee. However, their fees are not set by nbn, so it’s advisable to speak to your phone and internet provider for more detailed information. Additionally, for your convenience, we now offer nbn batteries available for purchase online through our website.