Independent since 2008 · Not NBN Co, not an ISP
SECURE A COM Sydney's technology specialists.
Trusted by 1,000+ businesses
We find the fault others miss, prove where it is, and fix it.
Dropouts, dead spots, a phone line gone quiet, a TV that won't connect. What's on your side of the boundary, we fix. What's on the network's side, we prove in writing, so your provider has the evidence in front of it.
Play the 1 min SECURE A COM film (opens in a new tab)Service call
$250inc. GST
- First hour on site
- Travel up to 40 km
- Testing and diagnosis
- Free basic report by email
or call 02 9188 1577
Found: the data socket Test logWindsor
- Laptop straight into the wall socket: won't register
- Tester on the cable run: two open circuits
- The Cat6 behind the plate: tests clean
Found and fixed
01 / 06Windsor
Gigabit plan, about 80 Mbps in the lounge. Electricians had already been out.
A loose connection in the socket itself. New sockets at both ends, and the retest pulled a full gigabit.
What we do
Internet, phones, cabling, and the tech plugged into them.
Three kinds of job, priced three ways. Pick the one that sounds like yours, and the price is on the page you land on.
Faults
It's broken.
Dropping out, slow, dead, or a phone gone quiet. Start with the page that sounds like yours.
$250 inc. GST service call: first hour on site and travel up to 40 km included.
Installations
It needs installing.
Cables, boxes, conduits and sockets, each priced as a job before anything starts.
Quotes are free within 5 km of our Sutherland Shire office. Phone or photo estimates are free where the job allows.
Technology
It needs setting up.
Computers, printers and TVs set up and explained at your place, charged by time on the service call.
$250 inc. GST service call: first hour on site and travel up to 40 km included.
Why we're here
In 1995, a house had one phone line. Count what's plugged in at yours today.
When our founder pulled his first cable in 1995, a house had one phone line and a handset on the kitchen wall. If it stopped working, you rang one number.
Now count what's in your house. The NBN box. A modem. Maybe a mesh point on every floor. Two smart TVs, a printer, the laptops, the kids' tablets, a speaker that turns the lights off. Every one came from a different company, and every one has its own helpline.
So when something stops working, you lose an afternoon on hold, restarting things, and being told it's somebody else's problem. Most people don't have that afternoon. They've got work, kids, a business to run.
That's the gap we fill. One call, to someone who understands the whole chain, from the street to the TV remote. We find what's actually wrong. What's on your side, we fix. What's on the network's side, we prove in writing. Anything new, we set up and show you how to use it.
Then we get out of your way, and you get on with your day.
What customers say about Jason
My Mum and Dad were over the moon with the work Jason did at their home today. The NBN set up wasn't ideal for their telephone requirements, and he sorted it out quickly and efficiently.
Jason is friendly, polite, patient and helpful. 100% recommendation.
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Jason was AMAZING!! We had so many issues - telephones, NBN, internet & International streaming systems. He FIXED EVERYTHING! He was so kind and patient with my elderly parents. I would recommend Jason and Secure A Com to anyone with tech issues. You are wasting your time & money using anyone else. Thanks Jason.
Nikki ZongasGoogle review (opens in a new tab)
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Jason of Secure A Com arrived right on time for our appointment. He very quickly found the fault on my mother's phone line, which two Telstra technicians/contractors could not find, and rectified the fault straight away. I have no hesitation in recommending Jason as a very professional technician.
Gary SchulzGoogle review (opens in a new tab)
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Jason was incredible / patient with my lack of tech savvy and supportive in talking with my carrier for me. Once the problem was diagnosed he fixed it in minutes. Love the on line booking. Turned up exactly on time. Very grateful
Greg FisherGoogle review (opens in a new tab)
Sound familiar?
Everyone's sure it's someone else's fault. The internet still drops out.
The provider has decided it's your wiring. A technician has already been and gone. Nothing has changed. So we don't take anyone's word for it. We test, one thing at a time, until the fault has nowhere left to hide.
7 checks to do before you pay anyone
0 of 7 done
These are the things we say on the phone most weeks, at no charge. Work through them and the visit may not be needed.
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1Check the lights first.
The lights on the NBN box, which the trade calls the NTD, are the first clue. A power light with nothing else lit is not a cabling problem. The NBN connection box guide reads them for you.
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2Put a laptop on the box with a cable.
Internet on the cable but not through the modem means the modem. Nothing on the cable either means the box or the line behind it, which is where our testing begins.
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3Give the box one proper reset.
Keep the reset held until all the lights flash, then leave it to start up again. On FTTP, check the fibre lead is clicked home the right way round and the optical light is green.
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4Knock next door.
If their internet is out as well, the fault is in the street and not in your house. Ring your provider, not us.
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5Told it is your wiring? Ask for it in writing.
Then call us. When our testing puts the fault on NBN’s side, the full escalation report is the document that goes to your provider. That is the standoff we exist to end.
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6In a unit, ask your provider for your cable pair details before the visit.
They save an hour of tracing at the MDF, the frame in the building where the street cable is joined to each apartment’s pair. More on the MDF jumpering page.
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7If an NBN technician is already booked, let that visit happen first.
It costs you nothing and it covers the network as far as the boundary. When the answer is “not ours”, book us.
All seven done and it still drops out? Book a technician
Prefer to talk? Call 02 9188 1577.
How we work
We test both sides of the line. Then you know whose problem it is.
Every link from your devices back to the street, tested in order, until one of them fails.
- Street pit
- Lead-in
- NBN box
- Wall socket
- Internal wiring
- Modem and router
- WiFi and devices
Testing from your devices back towards the street.
Found on your side, in the internal wiring. Fixed while we're there, where it can be.
Everything on your side tests clean. So it's on the network's side, and that goes in writing.
Your side, we fix. The network's side, we prove in writing.
The network's side
We prove it.
The NBN box, the lead-in, the pit and the network beyond them. We don't test inside NBN's network, because we're not NBN. When everything on your side tests clean, we say so in writing, so your provider has the evidence in front of it.
Your side
We fix it.
The wall socket, the cabling inside your walls, the modem, the router and the WiFi. What we find on your side gets fixed while we're there, where it can be.
Reviews
Plenty of them rang us after someone else had a go.
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Eddie Rijk
★★★★★Had problems with my Telstra modem for ages. Telstra were no help at all. They said the modem was fine, but we couldn’t get internet. Jason came out and identified the issue. Telstra finally acknowledged the fault & is sending a replacement modem & also refunding Jason’s fee. I can’t thank Jason enough for his excellent technical skill. I would certainly recommend him. My takeaway from this experience is don’t trust Telstra, just call Jason. He will sort it!!!
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Jason Persson
★★★★★Jason was a great help with a difficult intermittent problem. I appreciated how he clearly explained what he was doing, and further steps to take if the problem persisted. He was also very thorough and took his time to fix properly, unlike the previous 5 NBN technicians we had out.
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11 11
★★★★★Prompt, corteous and professional service by SECURE A COM. Jason was able to immediatley identify abnormal interference across our MDF. Part of persistent issue we've had with our FTTB connection for several years now. Highly recommended, especially where other technicians have failed.
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Tamsin Johnston
★★★★★Very happy with the service provided by Jason. So knowledgeable and was able to sort out the nbn issue that nbn itself could not fix. He also did it during a power cut! Highly recommended and will definitely use him again.
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Nicholas Paneras
★★★★★Jason came on time, told him NBN could not find the lead in cable and I would need a new lead in cable set up. Jason found it in 5 min and save a minimum $4000. Thanks Jason
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Thang Le
★★★★★Jason is an awesome technician, I'd recommend him to everyone. He spent hours to troubleshoot every single pair of cable in my apartment and finally fixed my 2-week-down internet connection :)
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Matthew Ridolfo
★★★★★Jason was absolutely brilliant. I told him the issue I was having and he quickly and efficiently told me exactly what the issue was and how to get it remediated via Telstra and NBN. And thanks to his video, there is some great evidence to prove the point. Thanks Jason!
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Bryan J
★★★★★Jason was fantastic, arrived on time was able to provide everything I needed in order to get Telstra to acknowledge that there's a fault on my line. After 2 months of arguing with providers it appears Telstra has finally admitted there is a fault between my unit and the exchange.
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William Stewart
★★★★★As a retired engineer, I really appreciate the professionalism shown by Jason in connecting the NBN landline and internet from the main house to our separate "granny flat" at the rear of the block. He was punctual and completed the task within the time he had allowed. His phone number is definitely in my list of contacts.
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Juliette Larion
★★★★★Excellent service! I needed help setting up my new computer and extending my wifi signal all through my home. Jason from SECURE A COM showed up on time and completed all the tasks I needed fast, and at a good price. Highly recommended.
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Kerry Els
★★★★★I am so impressed with Secure A Com. After dealing with my service provider for weeks & weeks & still getting no where, it was such a pleasant experience to work with Secure A Com. I was able to book in a day & time that suited me, the technician arrived on time and the issue was sorted quickly and easily without any fuss. Highly recommended.
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Richard G
★★★★★We had problems with our wifi in our brick home. Jason suggested a cheaper and better solution than I thought and it has worked perfectly. Excellent service.
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u no
★★★★★Jason is friendly, patient and easy to talk to. He is competent and willing to address all our concerns and questions. Highly recommend. From Anthony H.
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Eleanor Durward
★★★★★Jason resolved our issue speedily & efficiently. He was friendly, extremely helpful & very patient! We wouldn’t hesitate to recommend him.
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Rachel Donovan
★★★★★Extremely easy to book, friendly technician who was incredibly helpful and fixed our issue promptly. Very happy customer!
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The Ozzie Flight Simmer
★★★★★Jason is amazing do not ring anyone else. Regards gav from helensburgh
Trusted on site by
Commercial fault and cabling work, done by the same technician who comes to your house.
What it costs
One fee to find out what's wrong. You know it before you book.
Before, during and after. No step is a surprise, and neither is the fee.
Service call
$250inc. GST
- First hour on site
- Travel up to 40 km
- Testing and diagnosis
- Free basic report by email
- Free speed test on the day
- 90-day warranty on the fix
Extra, only if you need it: more time on site, travel past 40 km, parts, and the $55 and $185 reports.
Cabling or installation?
Free estimate from your photos
A cable run, a moved NBN box, a conduit or a new socket is priced as a job, in writing, before anything starts.
How a visit works.
- Before
It starts with what the connection is doing.
Tell us what the connection does and when. A lot of faults show themselves in that conversation.
- During
We test one thing at a time.
One thing tested at a time, from your socket back to the boundary, until the pattern shows.
- After
You get it in writing.
A written summary by email, and if it's the network's side, that's what you send your provider.
Directions from our Sutherland Shire office. Not to scale.
Where we work
We come to you, across Sydney and further.
The service call includes travel from our Sutherland Shire office. Further out, we still come, and the extra travel is charged.
We are a specialised service, so we may not be local to you. If you are outside Sydney or more than 40 km from our office, we can still come to you, but the extra travel means an extra travel charge. All travel charges are set out in our terms and conditions.
What we see in each part of Sydney
Dig deeper
Guides to start with
5 guides
- 27Aug
Guide
Why Modem Lights Are On But No Internet [SOLVED]
Modem lights on but no internet? What the WAN, Internet, WiFi and Ethernet lights mean, what flashing or red tells you, and what to try before you ring.
Read the guide › - 20Aug
Guide
NBN Box Lights Explained: Flashing Blue, Red or Clicking
What the lights on your NBN box mean on fibre, HFC and fibre to the curb: why it clicks, flashes blue or shows red, and what to do before you ring anyone.
Read the guide › - 10Nov
Guide
Why Does My Mesh WiFi Keep Disconnecting? Causes & Fixes
Why mesh WiFi keeps disconnecting: a weak link between the units, placement, interference or the modem's own WiFi. Common problems and the fixes, in order.
Read the guide › - 13Aug
Guide
NBN FTTP Upgrade: Fibre to the Premises Explained
What NBN fibre to the premises (FTTP) is, how the fibre upgrade works, where NBN puts the two boxes, and the cabling you may need before or after the install.
Read the guide › - 16Oct
Guide
What Is an Internet Technician, and Who Tests What?
What an internet technician does, the cabling registration they need, and what your provider, NBN's technician and an electrician each test.
Read the guide ›
Ready when you are
Fixed on the spot, or proven in writing.
Tell us what the connection is doing. What is on your side we fix, what is on the network's side we put in writing, and you know the fee before you book.
$250 inc. GST service call, first hour on site and travel up to 40 km included.
Prefer to talk? Call 02 9188 1577.