SECURE A COM

SECURE A COM is an independent, privately run telecommunications contracting business based in Sydney's Sutherland Shire. We have been diagnosing and repairing internet, NBN, and telephone infrastructure since 2008.

The core difference: an ISP technician works for your internet provider and has a financial incentive to close your fault as "no fault found" or to blame equipment inside your property. We work for you — the property owner or occupier — and our job is to find the actual fault, document it with professional test instruments, and fix it or give you the evidence to hold your provider accountable.

We are also a licensed Open Registered Cabler, which means we can legally perform work on the Telstra copper access network, Pit & Pipe infrastructure, and the NBN fixed-line access network. ISP-appointed subcontractors often cannot or will not perform this work.

No. You can book directly without contacting your ISP first. Many of our clients book us before even calling their provider — because they have already been through the ISP helpdesk loop and have received no resolution.

Others book us early to get an independent, documented fault report — which is far more effective when lodging a formal complaint or escalating to the Telecommunications Industry Ombudsman (TIO) than a verbal account of what the helpdesk said.

If you are mid-dispute, we can provide a written fault report and attend with you if the ISP re-attends. There is no ISP approval required to book us.

We service all of Greater Sydney, with a particular focus on the Sutherland Shire, St George, Inner West, Eastern Suburbs, Northern Beaches, and South Western Sydney.

Our $250 service call includes travel within Sydney. For jobs beyond 40 km from our Sutherland Shire base, an additional travel charge applies at the ATO cents-per-kilometre rate (return distance over 40 km). This is always confirmed with you before booking — never a surprise on the invoice.

For strata and commercial jobs, we carry all required induction certifications and the relevant public liability insurance.

Fault repair is what you need when something that was previously working has stopped working or degraded — internet dropping out, slow NBN speeds, a phone line with noise or no dial tone, an NBN connection that goes offline intermittently.

Installation is what you need when you are adding new infrastructure — a new NBN connection at a property that has not had one, data cabling for an office or renovation, additional wall sockets, WiFi access points, or a lead-in cable to replace an existing one that has been cut or damaged.

If you are unsure, call us on 02 9188 1577. A two-minute conversation is usually enough to identify which service you need, and we will tell you honestly if you need something we do not offer.

An Open Registered Cabler is a telecommunications technician licensed under the Australian cabling regulatory framework to perform work on the Telstra copper access network and fixed-line NBN infrastructure. The "Open" registration (as opposed to "Restricted") authorises work on all classes of cabling — including pits, conduits, lead-in cables, and infrastructure between the street and the property boundary.

Our Open Registered Cabler registration is A10089, registered via ASIAL — the Australian Security Industry Association Limited — which is one of the national cabling registrars authorised by the federal regulator.

It matters because:

→ Only a registered cabler can legally perform these connection works under Australian law.
→ An Open registration is the highest class — it allows access to infrastructure that a Restricted cabler cannot touch.
→ It is the credential that allows us to diagnose faults in the ISP's network, not just your home.

Yes. Apartments and strata buildings are a significant portion of our work. We carry all required certifications for building and strata access, including induction certificates for managed commercial and high-rise residential buildings.

Strata properties often have additional complexity — shared MDF rooms, legacy Krone or MICC equipment, inter-floor cabling between MDFs and individual units, and older copper infrastructure that has never been upgraded for NBN.

We can coordinate directly with your building manager or strata committee, provide written scope assessments, and carry public liability insurance appropriate for strata and commercial environments.

Yes. All work performed by SECURE A COM carries a 12-month workmanship guarantee. If a fault we repaired or a connection we installed fails due to our workmanship within 12 months, we will return and rectify it at no additional charge.

We also document every job — test results, fault findings, and photographs — so that if the same fault recurs, we can determine whether it is a new fault (network-side, often beyond our scope) or a failure of our own work.

This guarantee covers labour only. If a fault is caused by external factors — third-party damage, NBN Co network changes, or further deterioration of pre-existing infrastructure — it falls outside the scope of the guarantee. We will always be transparent about this distinction before any work begins.

Fault repair and diagnostic bookings are made online via our booking system. You will receive a confirmation email immediately and a reminder with your technician's details the day before your appointment.

Installation and specialist work (NBN installation, data cabling, WiFi, MDF upgrades) starts with a contact form submission or a phone call. We will arrange a free phone or on-site scoping assessment before providing a written quote.

On the day: your technician arrives on time, identifies themselves with photo ID, explains what they intend to test or do, and gives you a summary of findings before leaving. All fault repairs are documented in writing. All work carries the 12-month guarantee from date of completion.

We operate Monday to Friday. Saturday on-site attendance is available by special request. Call us on 02 9188 1577 or book online here.