Internet Technician That Solve All Your Internet Issues
Do you have NBN internet that keeps dropping out? Is your Netflix buffering, or it’s not working at all? We fix internet problems!
Talk to an expert: 📞 02 9188 1577
Your ISP Can’t Help You, But We Can
You have spoken to your internet service provider, telling them you have poor internet service, they run a few tests on their end, making you unplug this and turn off that, then after a frustrating period they finally tell you, “Sorry, it looks like this is your problem.” You want to wring someone’s neck. I hear you. I have been solving internet problems since the late 90’s and the lack of customer service from your ISP is almost unbelievable. I have helped thousands of Sydney siders have the internet service they dream of.
Licensed and registered Internet technicians
Reliable Internet Connectivity
By addressing issues with outdated copper lines and internal wiring, our service ensures a stable and reliable internet connection, free from frequent dropouts and interruptions.
Improved Internet Speeds
We diagnose and resolve problems like bridge taps and faulty sockets, which often degrade internet speeds, ensuring customers experience the full potential of their NBN connection.
Comprehensive Diagnosis
Our specialised equipment and expert technicians can identify and fix a wide range of faults, including NBN dropouts, low resistance, and high resistance issues, providing a thorough solution.
Professional Expertise
Our Internet technicians are highly trained in diagnosing and resolving complex internet issues, providing peace of mind that the problem will be fixed correctly the first time.
Fixing Your Internet
Getting your NBN Internet problem diagnosed and fixed with us is easy. Since NBN rolled out, instead of the problems becoming less, they actually got worse in some cases. This can be partly to do with poor installation practices from NBN installation contractors, and partly because of the way your home or office is currently wired. Let me explain!
Outdated Cabling Methods
Most homes built pre-NBN were wired for ADSL or Pots line services. This method of communication wiring worked great for that kind of technology. But when NBN introduced VDSL services to Australia then the current way of wiring your home in either a daisy chain or star connection now affected the way the signal flowed to your modem/router. Effectively the new standard for having your home or business wired for NBN VDSL is a direct cable to the socket outlet you wish to have your modem/router plugged into. This is a big problem in most homes, the term we use for this if your home has additional cabling or sockets is called a bridge tap.
Faulty Cabling and Equipment
Many homes may have old cabling, sockets and internal connections that will not play nicely with the newer NBN technologies. We carry out visual inspections on all the components of your internal communications network to locate and find the fault and then repair or replace it to give you an optimised and working internet service.
Poor Installation Practices
You may find at times certain NBN technologies such as Fibre to the Node (FTTN) and Fibre to the Curb (FTTC) may be installed by NBN technicians who are using very old and existing copper cabling that is left over from the days of Telstra and PMG. Some of this cabling and the joints used are in such a poor state it is really hard to believe they are allowed to use it. This has to do with the hybrid approach NBN took to cut costs rather than install a fibre optic cable into every home as per the original plan.
Miscellaneous Faults
This group of faults can be endless. From damaged cables by animals, cars, or digging, to lightning strikes, electrical earthing problems, EMF, water damage, incorrectly set routers, split pairs, fault lead-in cables, network switches, Wi-Fi connectivity, ISP related issues, the list is endless. But in my 27 years of working in this field I have seen it all.
100% workmanship guarantee
12 months workmanship warranty
Quality parts and materials
ISP reports if the fault is in the network
We service all of Sydney
No Internet fault to hard to fix
Why Choose Us
Since 1997, Jason, the owner of SECURE A COM, has been at the forefront of the telecommunications industry. His journey began with Telstra’s CAN 2000 project, where he played a pivotal role in upgrading the network across Sydney, the Blue Mountains, the Central Coast, Wollongong, and Coffs Harbour. Jason’s hands-on approach, from training hundreds of technicians to executing fieldwork such as installing pillars and cutover joints, has honed his expertise in cabling and fault finding.
At the end of 2001, Jason moved to the UK for four years on a working travel adventure. After gaining valuable experience working in telecommunications in the UK, Jason returned to Australia and continued to excel in his field. He worked as a contractor on various projects, including wiring new estates and installing lead-in cables. His deep understanding of fault finding led him to secure contracts with Telstra, where he mastered the intricacies of identifying and fixing faults.
In 2013, Jason founded SECURE A COM, leveraging his extensive background to provide top-notch internet technician services. Our company is highly rated, with over 116 five-star Google reviews, a testament to our commitment to exceptional customer care. We operate across multiple service locations, ensuring quick and efficient onsite support. Our personalised approach ensures that each client receives tailored solutions for their specific needs, enhancing internet performance and reliability.
Choose SECURE A COM for a stable, high-speed internet connection delivered by experienced professionals. Our dedication to excellence and customer satisfaction sets us apart as the premier choice for internet technician services. Join our many return customers who have experienced the best service since we started. Your seamless internet experience is our top priority.
Just Some Of The Locations We Service
Our Internet Technicians are trusted by some of Australia’s most loved companies
