About an independent NBN technician · Not NBN Co, not an ISP
The technician you book works for you, and for nobody else.
When your provider and NBN each say the fault is the other's, or yours, you need someone with no side to take. We aren't affiliated with any ISP or with NBN Co, and we never have been. That's the whole idea.
Meet the founder
Jason Kearney
The business is 18 years old. The experience behind it is older, and they are two different facts.
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1995
Into communications.
Our founder, Jason Kearney, trained as an electrician and moves into communications cabling in 1995.
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1997
Inside the Telstra network.
He runs field crews on Telstra’s CAN 2000 project for Australian Power Industries, one of the first private contractors in the Telstra network after privatisation, rebuilding the copper network that many NBN connections still run over.
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2008
SECURE A COM is founded.
SECURE A COM becomes a company. The work moves from contracting in the Telstra network to working directly for homes and businesses: finding the fault for the customer, with the result in writing.
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2015
The jobs go on camera.
Fault jobs are filmed and published on YouTube, so anyone can watch how a fault is found before they book. Those films later become the study.
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Today
6,000+ happy customers.
Homes and businesses across Sydney, rated 5.0 from 130+ Google reviews. There is no subcontractor and no call centre: the person you speak to is the person who comes out.
What being independent changes.
A technician sent by a provider is there for the provider. We are engaged by you, so the job is to find the fault wherever it is, and to say so in writing whoever it points to: your wiring, your modem, the provider or the network.
That matters more often than people expect. We analysed 324 filmed fault jobs from January 2015 to August 2026. In 56% of them the fault was proven not to be in the customer’s cabling and was handed back to the carrier or the retailer with the evidence, and 36% of those customers had already been told the fault was on their side.
Read the study- 56% of faults weren’t in the customer’s cabling
- 36% had been told it was their wiring
324-job study, January 2015 to August 2026
A job in the middle of a dam.
Not every job is a house. Offices on pontoons at Woronora Dam needed the internet carried across the water from the shore.
- 2 pontoon offices
- 4 radios, in two pairs
- 23 Mbps on the barge, same as the shore
- The site
- Offices on two pontoons out on the water needed internet, and the only connection was on the shore.
- The fix
- Two pairs of point-to-point wireless radios carried it across: one pair from the shore demountable to the first pontoon, a second pair from that pontoon to the next. Each radio was configured on the bench before it went up, a router was set up at each end, and the Cat6 between radio and router went inside UV-rated conduit, because sunlight eats an unprotected cable in a couple of years.
- The result
- The speed test on the barge read the same as on the shore, 23 Mbps, which is what the site had to work with.
Trusted on site by
Commercial fault and cabling work, done by the same technician who comes to your house.
The licence, and the method.
Registered for the cabling, independent of the network, and a method that reads the pattern, not just the readings.
- The licence
- Our technician is an Open Registered Cabler, 10089, registered through ASIAL, an ACMA-accredited cabling registrar.
- The boundary
- We work on your side of the network boundary and do not test inside NBN’s network, because we are not NBN. That boundary is the point of an independent technician, not a shortcoming.
- The method
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How the faults get found, in our founder’s words:
The best testing instrument is between your shoulders. Testing equipment does not point to a problem, it gives you readings. You test one thing here, one thing there, and you recognise the pattern.
A lot of faults can be deduced from the phone conversation before anyone drives anywhere.
- The standard
- Cabling is run to AS/CA S009:2020. Telecommunications cables that run beside electrical cables are kept at least 50 mm apart, and where that distance cannot be kept, a barrier or partition goes between them.
Watch the work before you book it.
Most trades ask you to take their word for it. Ours is on video: real faults, in real homes and buildings across Sydney, found on camera from the first test to the result. If you want to know who is coming and how they work, the channel shows you.
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Watch on YouTube: NBN FTTP Free Fibre Upgrade | Relocating NBN Box Or Router From Garage To Inside House With Conduit (opens in a new tab) -
Watch on YouTube: NBN FAIL! NBN Down 2 Weeks in Kirrawee: See the REAL Reason Why This Keeps Happening! (opens in a new tab) -
Watch on YouTube: MDF Jumpering Job With Multiple Faults Sydney. (opens in a new tab) -
Watch on YouTube: NBN HFC Keeps Dropping Out When It Rains? This 10-Year Fault Finally Makes Sense (opens in a new tab) -
Watch on YouTube: Troubleshooting Internet Dropouts In a Large Shopping Center (opens in a new tab)
What our customers say.
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Matthew Ridolfo
★★★★★Jason was absolutely brilliant. I told him the issue I was having and he quickly and efficiently told me exactly what the issue was and how to get it remediated via Telstra and NBN. And thanks to his video, there is some great evidence to prove the point. Thanks Jason!
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Sydney Sider
★★★★★★★★★★ Outstanding fibre installation in Sydney CBD Secure A Com handled our Sydney CBD fibre installation with real expertise. The team was very knowledgeable and thoroughly professional from start to finish. Everything was explained clearly and the work was completed to a high standard. Highly recommend Secure A Com for anyone needing reliable fibre installation in the CBD. Speak to Jason as he is the go to for everything. We sent photos and he was able to diagnose the situation without having to be on site. All sorted! 🍀✨👌🙏
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The Ozzie Flight Simmer
★★★★★Jason is amazing do not ring anyone else. Regards gav from helensburgh
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Kerry Mullins
★★★★★A neighbour recommended Secure A Com after watching some of its YouTube posts regarding installations. On calling Jason, it didn't take too long for me to realise Jason knows what he's talking about. On assessing our internet requirements onsite, he provided us numerous alternatives even if it meant less work opportunity for him. Also, very professional website, easy to understand scope of works with pricing and booking/confirmation service. I recommend Secure A Com for all your internet/network installations.
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Christopher James
★★★★★Jason from Secure A Com is your go-to for any networking services. Very reliable, professional and lots of detail and care in what he does. Highly recommend.
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Tamara Livingstone
★★★★★Amazing experience with Jason. Honest and reliable couldn't have asked for a better person to come out and help us. Highly recommend. Thanks again Jason and the team at secure a com .
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KMH002
★★★★★I called Jason at Secure-a-com for his insight & dogged approach to investing complicated issues. He quickly found the problem & took charge of the situation. His knowledge & Telecommunications experience has helped me through the government bureaucracy nightmare. Job well done mate. Thank you. Don.
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Gary Rockliff
★★★★★Jason is a true professional. A former highly skilled Telstra technician, Jason has wealth of knowledge and he understands the frustrations of both residential and business users. He knows the network inside out, thats why I refer my clients with network issues to Jason. Cheers Gary
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Paris M
★★★★★Jason is a God send! I have dealt with many technicians both in my work offices and home office., but Secure A Com IS the best I have ever dealt with. He is Professional, prompt , reliable and a doctor in this field of work. Thanks so much and I will be referring Jason to many of my clients!!
Read every review on Google (opens in a new tab)Watch the jobs on YouTube (opens in a new tab)
Fixed on the spot, or proven in writing.
An independent technician, a fee you know before you book, and the findings in writing whoever they point to.
$250 inc. GST service call, first hour on site and travel up to 40 km included.
How a visit worksPrefer to talk? Call 02 9188 1577.