ABOUT SECURE A COM
Sydney's independent telecommunications specialist. We're not affiliated with any ISP or NBN Co — which means our only obligation is to you, and our only measure of success is whether your problem actually gets fixed.
Telecoms
JASON KEARNEY
Open Registered Cabler A10089 · ACA Licence 16598 · Trading Since 2008Jason Kearney is an Open Registered Cabler with 29 years of hands-on telecommunications industry experience and the founder of SECURE A COM. His career began in 1997, when he joined one of the first private contracting companies to work inside the Telstra network following government privatisation — a pivotal moment in Australian telecommunications history. Operating as a manager in that environment, he led the landmark CAN 2000 Project, gaining direct, deep-level access to the copper access network infrastructure that still underpins much of Sydney's NBN today.
After more than a decade inside major network infrastructure, Jason identified a critical gap: Sydney homeowners and businesses had no access to genuinely independent, expert-level telecommunications diagnostics. ISPs were providing scripted helpdesk support that rarely identified the actual fault — because ISP technicians test from the exchange, not from inside the premises. In 2008, he founded SECURE A COM in Miranda to fill that gap.
Since then, Jason has personally diagnosed thousands of faults across Sydney — from bridge taps in Sutherland Shire bungalows to compromised MDF wiring in Parramatta apartment buildings. His diagnostic reports have forced ISP network escalations and resolved persistent faults that customers had been told were unfixable. SECURE A COM is built on Jason's direct expertise, not a subcontractor model. When you book, you get a master technician with 29 years of experience — not a franchisee following a checklist.
"In 80% of the jobs we attend, the fault is in the NBN network — not in the customer's home. ISPs test from the exchange. We test from inside your wall socket. That single difference is why we find faults they can't."
— Jason Kearney, Founder & Master Technician
OUR HISTORY
From the Telstra privatisation era to the NBN rollout — nearly three decades of building expertise in Australian telecommunications infrastructure.
ENTERING THE TELSTRA NETWORK
Jason joins one of the first private contracting companies to work inside the Telstra network following government privatisation — a turning point in Australian telecommunications. Operating as a manager, he gains direct access to the copper access network infrastructure that still underpins much of Sydney's NBN today.
THE CAN 2000 PROJECT
Jason leads the landmark CAN 2000 Project — a major Telstra Customer Access Network initiative following privatisation. This large-scale project delivers hands-on experience across every aspect of network construction, fault diagnosis, and infrastructure management that still informs every job SECURE A COM attends today.
SECURE A COM FOUNDED
After more than a decade inside major network infrastructure, Jason founds SECURE A COM in Miranda, Sutherland Shire. The vision: give Sydney homeowners and businesses access to genuinely independent, expert-level telecommunications diagnostics — not ISP scripts, not guesswork, but professional fault isolation with documented, actionable results.
THE NBN ROLLOUT ERA
The NBN rollout reaches Sydney in full. SECURE A COM becomes one of the few independent operators with the knowledge to diagnose both network-side and premises-side NBN faults — issuing formal diagnostic reports that force ISP escalations. Callouts involving bridge taps, faulty lead-in cables, and MDF misconfigurations increase significantly across Sydney suburbs.
DOCUMENTING REAL FAULTS ON YOUTUBE
SECURE A COM launches its YouTube channel to document real-world fault case studies — showing Sydney homeowners exactly what's going wrong with their internet and how it gets fixed. Unlike generic tutorials, these videos show actual diagnostic results, actual faults, and actual repairs. Subscribe at youtube.com/@SECUREACOM.
128 REVIEWS. STILL GROWING.
18 years in, SECURE A COM holds 128 five-star Google reviews and a 5.0-star average rating. 90% of jobs are resolved in a single visit. The approach hasn't changed: arrive with professional equipment, isolate the real fault, fix it on-site, document it, and leave the customer with a working connection and a diagnostic report they can actually use.
WHY INDEPENDENCE MATTERS
When your ISP sends a technician, that technician is there to confirm the network is functioning — not to find out why your internet isn't. We're different. Engaged by you, not by your ISP. Our job is to find the real fault, wherever it is.
NO ISP BIAS
We are not affiliated with Telstra, Optus, TPG, NBN Co, or any other provider. We carry no commercial incentive to close your ticket quickly or redirect blame to your equipment. Our sole interest is diagnosing and resolving your fault — regardless of where in the network it sits or who is responsible for it.
EVIDENCE-BASED DIAGNOSIS
We use professional-grade line testing equipment — not consumer speed tests. Every job produces a documented diagnostic report including line attenuation measurements, SNR margin results, fault location data, and ISP escalation evidence. You leave with something concrete you can present to your provider to force network-side remediation.
DEEP LOCAL KNOWLEDGE
Based in Miranda, Sutherland Shire, we have been diagnosing Sydney's telecommunications infrastructure since 2008. We know the cable vintages, the soil conditions, the MDF configurations in older apartment buildings, and the common fault patterns by suburb — knowledge that no national helpdesk or ISP field team can replicate.
PROVEN TRACK RECORD
90% of our jobs are resolved in a single visit. 128 five-star Google reviews from verified Sydney customers speak to real outcomes, not marketing promises. When we issue a diagnostic report identifying a network fault, ISPs act — because our documentation is methodical, technically accurate, and difficult to dismiss or deflect.
ISPs test from the exchange. We test from inside your wall socket. That single difference is why we consistently find faults that ISP field teams walk away from.
LICENSED. CERTIFIED. ACCOUNTABLE.
SECURE A COM holds every licence and registration required to legally work on NBN and telecommunications infrastructure in Australia. Our master technicians are fully registered with ASIAL, an official national cabling registrar accredited by the Australian Communications and Media Authority (ACMA). When you book with us, you are engaging a properly registered Open Cabler — not an unlicensed contractor working on your infrastructure without authorisation. Click any certificate below to view it in full.
BY THE NUMBERS
OUR SERVICES
From NBN fault diagnosis and phone line repair to data cabling, MDF work, and WiFi solutions — we cover the full scope of residential and commercial telecommunications needs across all of Sydney.
NBN FAULT REPAIR
Professional diagnosis and repair of NBN dropouts, slow speeds, and connection failures. Includes professional line testing and documented ISP escalation reports.
Learn More →INTERNET TECHNICIAN
On-site internet fault diagnosis for Sydney homes and businesses. We identify the real cause of your connection problem, not just the symptoms your ISP's helpdesk describes.
Learn More →PRIVATE NBN TECHNICIAN
A truly independent NBN technician — not sent by your ISP. We test from inside your premises, not from the exchange. You get results you can actually trust and act on.
Learn More →PHONE LINE REPAIR
Diagnosis and repair of residential and business phone line faults — crackling, no dial tone, echo, intermittent dropouts, and persistent line noise causing NBN degradation.
Learn More →MDF JUMPERING
Main Distribution Frame jumpering for apartments and commercial buildings. Corrects pair assignments, removes bridge taps, and resolves MDF-caused NBN and phone line faults.
Learn More →LEAD-IN CABLE INSTALLATION
Replacement of deteriorated underground or overhead lead-in cables. Water ingress, rodent damage, and crushed conduit are among the most common causes of persistent NBN failure.
Learn More →DATA CABLING
Structured Cat6 data cabling for homes and businesses. Network point installation, patch panel termination, and end-to-end cable testing to AS3080 Australian standards.
Learn More →WIFI SOLUTIONS
Dead zone mapping, router placement optimisation, and whole-home WiFi design. We fix the underlying problem first — often a cabling or connection fault — then optimise coverage.
Learn More →FIBRE OPTIC REPAIR
Diagnosis and repair of fibre optic cable faults. OTDR trace analysis, splice inspection, and connector testing for FTTP and commercial fibre installations across Sydney.
Learn More →
READY TO GET YOUR INTERNET FIXED?
A $250 service call covers labour and travel to any Sydney address. No hidden fees, no ISP double-talk — just an Open Registered Cabler who arrives with the right equipment, isolates the real fault, and fixes it on-site. 90% of jobs are resolved in a single visit.