02 9188 1577
Phone Line Repair Sydney




Restore Connection with Fast Phone Line Repairs Service.

Struggling with a faulty phone line in Sydney? There could be a myriad of reasons your cabling needs attention, from wear and tear to technical glitches. Whether you’re a homeowner seeking peace of mind or a large commercial enterprise needing prompt service, we’ve got you covered. With a reputation for reliability and expertise, we’re your go-to solution for any phone line repairs. 

Talk to an expert: 📞 02 9188 1577

Quickly, Fix Your Phone Line!

If a faulty phone line is costing you money, don’t wait. Use our straightforward online booking system to secure a prompt appointment. A seasoned industry professional will swiftly dispatch to your Sydney location, whether it’s a home or business, to resolve your phone line issue today. Click the button below to begin.
Leo Murray
Leo Murray
18 July 2023
Jason did an amazing job troubleshooting my home internet, efficient and professional. If you’re having any internet issues, then I highly recommend
Alex X.
Alex X.
15 June 2023
Fantastic Service. Quick and easy job well done
Tamara Livingstone
Tamara Livingstone
31 May 2023
Amazing experience with Jason. Honest and reliable couldn't have asked for a better person to come out and help us. Highly recommend. Thanks again Jason and the team at secure a com .
Tom Hargreaves
Tom Hargreaves
12 March 2023
Punctual, considerate, and thorough in identifying problems in my existing home networks and providing solutions.
Guy Ingleby
Guy Ingleby
21 February 2023
Great service by Jason. Up and running and he was prompt and on time. Thanks Secure A Com.
Benjamin Johns
Benjamin Johns
21 February 2023
Perfect service! Jason was very professional and efficient. Would highly recommend their company for your electrical needs.
Luci Torres
Luci Torres
5 January 2023
The man from Secure a com was friendly and efficient. The job was to extend the lead in cord for the NBN box so that it could go to the upstairs flat. He was on time and very proffesional and making the appointment was easy. Securacom came out the next day after I phoned them so no wait time. Excellent service.

Residential & Business Repairs

For both residential and commercial clients in Sydney, we send a phone line troubleshooter to your home or business to find and repair your faulty phone lines.

Residential Phone Line Repair

Enjoy uninterrupted calls and reliable connectivity with expertly repaired phone lines that turn your home or business into a dependable communication hub.

Commercial Phone Line Repair

Experience smooth communication and efficient operations with expertly repaired phone lines, enhancing the reliability of your office—all in a cost-effective manner.
Internet Technician Services For Residential and Businesses

Why Is My Phone Line Not Working?

Some of the things that could be causing problems

The purpose of your phone line often dictates its requirements. Is it being used for a PSTN service, a VoIP service, or to connect your internet modem? Each application has its own set of considerations.

  1. Old cable joints that finally died.
  2. Low insulation resistance between the copper pairs
  3. Damaged cable due to rodents or human error.
  4. A faulty socket outlet in the chain causing problems.
  5. Hairline fractures in the copper from careless install
  6. Corroded terminals at the socket outlet.
  7. Faulty MDF or IDF frames inside your building.
  8. Network issue that has been undetected by ISP.
  9. Faulty lead-in cable that is outdated and needs repair.
  10. You have a redundant ADSL filter causing grief.
  11. You’re using dodgy phone line adaptors and leads.
In dealing with your phone line problems, our experience is second to none. Stemming from our history in phone line repair with Telstra, we’re well-versed in network infrastructure. We understand the path your signal follows—from the telephone exchange, through main pair cables, to the lead-in cable entering your home or office. Yet, our expertise goes beyond that; we are adept at handling your private phone line cabling on-site as well.

Armed with this comprehensive knowledge, we can quickly pinpoint and resolve issues, minimising your downtime and stress. Our technician’s skill set guarantees speedy solutions that are also cost-effective. Furthermore, we offer a special package for immediate access to our seasoned technician today. Keep reading to discover how we can tackle your phone line problems both promptly and affordably.

We Find Low Insulation Resistance Fault With A Lines Test Set Number 2

What Are the Various Types of Phone Line Faults?

Low Insulation Resistance.

Insulation resistance refers to the insulation around the coppers ability to resist electrical flow, effectively isolating wires from each other and the surrounding environment. In phone lines, poor insulation resistance is undesirable as it can lead to signal loss, interference, or even short circuits. Usually, this issue is more prevalent in older cabling systems that have worn out over time. At SECURE A COM, we employ a specialised tool known as a Lines Test Set #2 to detect low insulation resistance in your phone line. This equipment allows us to identify and locate the problem quickly, leading to more efficient repairs and ensuring your phone line performs at its optimal level.

Symptoms: Signal intermittently drops out, noises on the line.

High Resistance

High resistance in your cabling joins can severely disrupt your phone and internet services. This electrical impedance can lead to frequent internet and phone dropouts or even a complete loss of service. For example, high resistance can also cause slow data transmission, affecting your browsing speed.

Bridge Taps

Bridge taps can severely disrupt your NBN service, especially if you have FTTC, FTTN, or FTTB delivered via phone lines. These taps occur when your internet signal navigates multiple sockets or joins, before arriving at its destination, your router. This is known for causing frequent dropouts.

Short Circuits

Short circuits in your phone lines are a major problem for both internet and voice services. Occurring when wires touch each other, short circuits disrupt the flow of electrical signals, leading to unstable or completely lost connectivity. Like bridge taps, short circuits require immediate phone line repairs to restore optimal service.

Open Circuits

An open circuit is frequently the culprit when it comes to complete network failure on your phone and internet services. An open circuit happens when there’s a break in your wiring, stopping electrical signals from completing their path. This results in no dial tone or a complete loss of internet connection.


Faulty MDF Frames

Faulty MDFs (Main Distribution Frame) can wreak havoc on your phone and internet services. These frames serve as the central hub for your building’s telecom network. When faulty, they can cause signal degradation, dropouts, or complete service failure. To find faults or replace an MDF frame with its maze of wires requires experience.

Faulty Lead-In Cable

Faulty NBN lead-in cables are a significant issue affecting your phone and internet quality. These cables connect your premises to the NBN network. When damaged or old, they lead to intermittent or completely lost connectivity. For a stable, high-quality service, having a functional lead-in cable is essential.

Faulty Phone Sockets

Faulty sockets can seriously impair your phone and internet services. Whether compromised by age, cheap knockoffs, saltwater corrosion, or bent pins, these issues not only disrupt phone line repairs but also compromise internet stability. The result is slow speeds and consistent dropouts. We can find and fix your phone socket issues today.

Faulty Phone Leads

Old, unreliable phone leads can be a subtle but significant issue affecting both your phone and internet services. Corrosion on the copper pins leads to high resistance, slowing down your internet and making your router susceptible to dropouts.

Faulty Adaptors

Cable adaptors to extend or fit non-standard cables may seem convenient, but each adaptor introduces an additional fail point into your system. If you’ve sourced your cables, leads, and adaptors from a budget store, there’s a higher risk of having issues. These adaptors can compromise your connectivity and contribute to system failures.

Network Faults

Network faults can often masquerade as issues within your own cabling. ISPs frequently point the finger at your setup, but we repeatedly find the problem lies within the network. To ensure your ISP takes action, we provide a detailed ISP report backed up by video evidence if needed, to confirm the issue.

Tech Service Call

Don’t let problematic phone lines keep you offline! We can get you back up and running today. Interested? For complete information on what our proven and highly effective phone line repair service includes, continue reading. But! If you’re ready to permanently fix your issues, book now.

Phone Line Repairs Service Call Details

What’s Covered In The Service Call?

When we developed our pricing and inclusions for our service calls, it wasn’t an arbitrary process. We aimed to create a pricing model that is transparent, cost-effective, and bundled into a comprehensive services package. Our goal is to offer you not just affordability but also efficacy.

Choosing a specialised service like ours saves you both time and money in the long run. While a general electrician or a less experienced technician might take two or even three times longer to diagnose and fix issues, our seasoned professionals get it right quickly.

We’ve been to jobs where customers have grappled with persistent issues for over 3 years, involving as many as 16 contractor service calls from ISP techs, without resolution. We identified and fixed this longstanding issue in under 2 minutes. We’re not boasting; but, you know!.

Expert Technician Labour

This comprehensive package includes a 60-minute on-site consultation with our highly skilled, specialised fault-finding technician. The vast majority of phone line-related issues are typically resolved within this one-hour timeframe.

40 km travel included

This package includes travel up to 40 km from our main office location to your residential or business premises. Click here to see our exact office location.

Basic Materials

This package comes with basic materials needed for service repairs. However, it does not include the cost of new sockets and additional cabling.

ISP Report Including Video

If we discover the fault is within the NBN network, we’ll promptly contact your ISP and provide you with a detailed report, including video evidence for clarification.

Licenced, Insured, Trained and Trusted Tech Service

We pride ourselves on being a team of fully qualified and insured professionals, committed to delivering high-quality service. Our extensive training sets us apart in a field where varying levels of expertise exist.
registered-technician-sydney (2)

Registered Technician

Our skilled internet technicians are not just experienced but also hold open cabling registrations, ensuring that we operate in full compliance with industry rules and regulations.

$20 Million Insured 

We’re backed by $20 million in public liability insurance, offering you peace of mind. In the unlikely event that something goes awry, rest assured, you’re covered.

Network Trained 

Our technicians are required to undergo both customer’s private cabling training and network training. This dual expertise ensures you receive the most comprehensive and best service possible.

Background Checks

Before setting foot in your home, all our internet technicians have successfully cleared police background checks, ensuring your safety and peace of mind.
We do more than merely repair phone lines. We provide a range of services to ensure you stay connected in our digital society. Check out some of the other services we provide.
NBN Fault Repairs
NBN Socket Installations
NBN Cable Installations
Data Cable Installations
Phone Line Repairs
Phone Line Installations
GSM Lift Phones
Lead-In Cable Installs
MDF Upgrade
MDF Jumpering
Mesh Wifi Installs

Get an On-Site Quote

secure a com line 2

For Phone Line Repairs

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If You Have Any Questions Get In Touch

Visit our contact form to leave us a message if you have any questions about our phone line repair service.


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