NBN PHONE SYSTEMS
Have you just moved over to a new NBN service? Is your old phone system not compatible with NBN VoIP? Not to worry, there is a solution, and we can help you through every step of the way. We are Sydney’s most trusted telecommunications professionals. We can provide a Cloud-Based PABX’s hosted service for small and large businesses. Why pay for a bulky old phone system that will need maintaining though it’s lifespan when you can have a virtual PABX with even more features.
NBN Cloud-Based PBX Phone System
Have multiple phone numbers for your business
Transfer calls to other extensions on your system globally for free
Interactive Voice Response for a professional introductions
Voicemail to email so you can be emailed your voicemails anywhere
Confrence Call so you can set up virtual confrence room
Music on hold and much much more
Hosted Cloud PBX
With any small or large business, one of the most important parts of running your company is communications. Talking to clients and staff is essential. Many of us have been using a hardware phone system, like Commander, NEC or Panasonic. This PBX would sit in a room somewhere and routes calls, issue voicemails, call hold music and all the other traditional types of commands a PABX would provide. NBN brings a change to all of us. With your old PSTN copper lines soon to be a thing of the past cloud phone system offers the very latest in phone functionality, but without the expensive upfront system costs. It also gives you incredibly attractive monthly rates. Switching to a cloud-based PABX means you can upgrade to a state of the art phone system AND dramatically reduce your spend on telecommunications.
Cloud PBX Features
Ability to transfer calls to someone else’s extension
Park a caller by transferring them to extension 70; voice prompt reads out what slot they are using (e.g. slot 71). The person who needs to pickup the call dials 71 to answer; this can also be configured as an option on most soft-key programmable phones – Exetel provides the Cisco SPA500 and SPA300 series devices which can be configured with this function.
Setting day/night mode on a user’s phone allows them to push callers to a specific function, such as the receptionist’s voicemail. A receptionists can also have a divert to mobile or a “switch” to push any callers to a ring group if they are away from their desk – alternatively, some prefer to use Day/Night mode in place of Time Conditions to switch callers to a voice prompt reading their standard operating hours and to leave a voicemail or call back during these hours – returning to the office in the morning requires you to switch back into day mode to resume regular operations.
Follow me & Call forward
What is call forward?
Call forward allows you to forward all calls to your number/ extension to another number, such as a mobile if you are away from your desk. Call forward can be set on the phone by using the call forward button.
What is Follow me?
Follow me is similar to a call forward, think of it like an “intelligent call forward”, it allows you do flexible things like ring on an extension number first, e.g. for 30 seconds, and then go to mobile if no one answers. You can also set it to ring two extensions simultaneously, say someone has a roaming/mobile extension for travelling use, setting a follow me to both extensions will make them behave as if they are one extension. Follow me cannot be set from a phone, it must be set from the Cloud PBX management interface.
Conference rooms can be setup with basic dial codes, if you dial 001, 002 from your handset you could be presented with a conference room. You may also have messages for joining the conference. When users leave it can be announced, a maximum number of participants can also be set. Exetel can also set your conference room in such a way that it is accessible from the outside world with a Direct in-dial number – in these circumstances, a conference PIN should be set to prevent misuse.
Announcements are: recordings plus an action. An announcement is configured in such a way that it first of all plays the announcement/recording, and can then perform an action afterward. For example, imagine that a user wants a custom message for their voicemail, and they’ve recorded it professionally. First of all, you upload the recording, then you create an announcement with this recording associated to it. You link this announcement to the action that takes place if their extension is not answered (e.g. go to voicemail after recording is played)
Each user on the system is allocated an extension and can be reached via this extension. Extensions can cross state lines and still be on the same system, thereby providing you with a free call.
Use short dial strings to call other people, e.g. 01 might dial the CEO’s mobile number
Paging and Intercom
Allows you to broadcast to everyone on a paging group, for example, someone is waiting at the reception desk, receptionist pages a group/team rather than dialling a user – this goes to speakerphone by default and the receptionist may announce something equivalent to “Stuart, person A is at the front desk for you”
Is used in a small office where people can hear other ringing extensions, user dials *8# to pick-up the call if another person is away from their desk. This can also be set as a button on most soft-key programmable phones.
Music on hold
Play custom music while your customers are waiting for you to answer their call. We offer a default ‘free’ music file if you can’t provide your own. Music on hold needs to be in a specific format:
• WAV/PCM format
• 8000 Hz
• 16 bit
We can give you the right to add music – however: You must ensure that you have the APRA and PPCA licence for any music that has a copyright associated – this is deemed to be broadcasting (over a telephony system), to broadcast copyright material over a phone system legally one acquire both of these licences, if there are ever any enquiries about these items from APRA or PPCA, Exetel and the customer (you) could both be held liable for violation of the copyright act.
Voicemail to email
This simply attaches any voicemails into an email as a .wav/audio file and emails the recipient’s email address. To be 100% clear this is not “voicemail to text”
Works well for sales/quick response queues. If 0280301040 is setup as a ring group, all Exetel Corporate Sales phones would ring for the person calling until the first person answered, after a set time it can go to a new group or to voicemail. Time limit: 5 minutes.
Interactive Voice Response
“Press 1 for Sales, Press 2 for Support” – followed by sub-menus. Customers must provide Exetel recordings on IVRs, we do the menu build and you provide the recording
Allows you to configure times of day that a certain IVR or call flow takes place – examples: Outside of business hours calls might divert to mobile, or they might be greeted by a prompt that says “we are closed, please call back between 9am and 5pm”.
Miscellaneous destinations allow you to setup a number to dial outbound that can be specified in the cloud PBX or as part of the IVR options. For example, pretend that you have an outsourced IT company and they need to be reached on a specific number, but when customers call up you want to present this as an option to them. So they choose 4 for technical support – in the Cloud PBX you can have an option that says if Option 4 is selected –> Misc. destination: dial the outsourced IT Company Outsourced IT company has the number 0280301000 associated to it, so when the person calling chooses option 4, it goes to the misc. destination which then dials the number to get to the IT company.
You can have voicemail on the cloud PBX for each and every extension, and passcodes can be set to restrict access.
Basic CDR call reporting
The Exetel Cloud PBX provides some basic call reporting functionality.
NBN coming soon? We can help your businesses make the switch and transition seamlessly
We partner with Exetel to provide these amazing services. We have been in the industry for over 30 years and work with ISP’s and Telcos on a daily bases. We have always found Exetel to go that little bit further when it comes to understanding the needs of our small and big businesses clients. So we are happy to work together to bring you the best NBN business plans and services.
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