02 91881577

SECURE A COM

Call: 02 9188 1577

Private ACMA Accredited Telephone Technician

Problems With Your Phone or Internet Service? 

Sydney’s most trusted and reputable ACMA accredited telephone technician service. Providing phone line repairs and installations to homes and businesses across Sydney. If you are experiencing problems with your phone line and you have been told by your ISP or Telco that you need an ACMA approved telephone technician to make repairs to your phone line? We can provide you with the right technician to get the job done right. We are highly trained and accredited and can provide fast fault finding and repairs to your home or business phone or ADSL line. All our technician are fully licenced insured, and have been through full police check. For phone line repairs book online or give us a call.

telephone-technician-sydney          phone-line-repairs-sydney-australia-asial-technician          secure-a-com-police-back-ground-check-3

Phone Line Repairs $188.00

Book an ACMA Technician Now

SECURE A COM

Call: 02 9188 1577

NEED PHONE LINE REPAIRS?

SLOW INTERNET SPEEDS

Sydney’s most trusted and reputable ACMA accredited telephone technician service. Providing phone line repairs and installations to homes and businesses across Sydney. If you need a technician you can check our availability and book a tech fast through our easy online booking system.

FROM $188

BOOK A TECH

HOW WE DO IT

  1. Carry out initial speed test and log
  2. Carry out equipment isolation test
  3. Check network side of the cable for faults
  4. Carry out internal wiring test
  5. Manually inspect phone sockets for damage or corrosion
  6. Locate disruptive fault
  7. Make repairs or replace and upgrade cable or sockets
  8. Carry out speed test and log
  9. Re connect all equipment
  10. Carry out final speed test
  11. Photograph and write written report on what was found
  12. Upload videos to our YouTube channel if fault found in the Network
  13. Email report to you at time of signing, and video link later that day.

CHECK YOURSELF

  1. Perform an initial Speed Test
  2. Note what upload and download speed you have
  3. Disconnect everything from the sockets except the modem
  4. If you have a back to base alarm unplug that also
  5. Now run a second speed test, if speed goes up it might be your equipment
  6. If speed doesn’t change, check your lead and filter for signs of corrosion
  7. If corroded change leads or filter and test again
  8. If you are getting internet and no dial tone, you have 1 leg open circuit, this will need to be looked at by a technician.
  9. If you want to spend more time, take the covers off the socket and see if corrosion is present and if the two wires are attached?
  10. If all else fails book online here to have one of our technicians fix it for you.

RECENT SYDNEY JOBS

NO DIAL TONE ON TELSTRA LINE – CARINGBAH

No Dial Tone On Telstra Line - Caringbah Field Job Description Customer phone and internet went completely dead on Saturday. He spoke to Optus and they told him it was a problem with the internal. Job Details Telco/ISP Optus Date 07/08/2017...

CRACKLE ON LEAD-IN CABLE – CONNELLS POINT

Crackle On Line Network Fault Field Job Description Field Job Description: Customer has been getting a crackle on the line for over 1 month he has had 3 to 4 techs come out to try to fix this problem. The last tech from Telstra who came out...

NO INTERNET WORKING AT MDF – WENTWORTHVILLE

No Internet at MDF - Wentworthville Field Job Description 5 weeks ago, after the installation the modem worked for 7 days then stopped working and they couldn't connect to the internet. They Called their provider and had troubles getting them...

BACK TO BASE ALARM | PHONE LINE SHORT CIRCUIT

Short Circuit On Phone Line - Miranda Field Job Description This customer was informed by their alarm company that they had no working phone line on their back to base alarm system. They had run tests and determined that the issue was an issue...

Our Office

25/23-29 Willock Ave Miranda

Sydney NSW 2228

02 9188 1577

telephone-technician-sydney                     phone-line-repairs-sydney-australia-asial-technician

PHONE LINE REPAIR

How we repair your phone line.

  1. Carry out initial speed test and log
  2. Carry out equipment isolation test
  3. Check network side of the cable for faults
  4. Carry out internal wiring test
  5. Manually inspect phone sockets for damage or corrosion
  6. Locate disruptive fault
  7. Make repairs or replace and upgrade cable or sockets
  8. Carry out speed test and log
  9. Re connect all equipment
  10. Carry out final speed test
  11. Photograph and write written report on what was found
  12. Upload videos to our YouTube channel if fault found in the Network
  13. Email report to you at time of signing, and video link later that day.
  • ACMA ACCREDITED 100%
  • BACKGROUND CHECK 100%
  • FULLY LICENCED 100%
  • FULLY INSURED 100%

Things You Can Do To Check Yourself

  1. Perform an initial Speed Test
  2. Note what upload and download speed you have
  3. Disconnect everything from the sockets except the modem
  4. If you have a back to base alarm unplug that also
  5. Now run a second speed test, if speed goes up it might be your equipment
  6. If speed doesn’t change, check your lead and filter for signs of corrosion
  7. If corroded change leads or filter and test again
  8. If you are getting internet and no dial tone, you have 1 leg open circuit, this will need to be looked at by a technician.
  9. If you want to spend more time, take the covers off the socket and see if corrosion is present and if the two wires are attached?
  10. If all else fails book online here to have one of our technicians fix it for you.

SOME OF OUR MOST RECENT SYDNEY JOBS

NO DIAL TONE ON TELSTRA LINE – CARINGBAH

No Dial Tone On Telstra Line - Caringbah Field Job Description Customer phone and internet went completely dead on Saturday. He spoke to Optus and they told him it was a problem with the internal. Job Details Telco/ISP Optus Date 07/08/2017...

CRACKLE ON LEAD-IN CABLE – CONNELLS POINT

Crackle On Line Network Fault Field Job Description Field Job Description: Customer has been getting a crackle on the line for over 1 month he has had 3 to 4 techs come out to try to fix this problem. The last tech from Telstra who came out...

NO INTERNET WORKING AT MDF – WENTWORTHVILLE

No Internet at MDF - Wentworthville Field Job Description 5 weeks ago, after the installation the modem worked for 7 days then stopped working and they couldn't connect to the internet. They Called their provider and had troubles getting them...

BACK TO BASE ALARM | PHONE LINE SHORT CIRCUIT

Short Circuit On Phone Line - Miranda Field Job Description This customer was informed by their alarm company that they had no working phone line on their back to base alarm system. They had run tests and determined that the issue was an issue...

JUST SOME OF THE SYDNEY SUBURBS WE VISIT

Alexandria – Alfords Point – Allambie Heights – Allawah – Arncliffe – Artarmon – Balmain – Bangor – Banksia – Bankstown – Barangaroo – Barden Ridge – Bellevue Hill –  Beverly Hills – Bexley – Bondi – Bondi Junction – Bonnet Bay – Bonnyrigg – Brighton-Le-Sands – Bronte – Bundeena – Burwood – Cabramatta – Canada Bay – Canterbury – Caringbah – Carlingford – Sydney CBD – Chatswood – Clovelly – Como – Concord – Cronulla — Darlinghurst – Dolls Point – Double Bay – Drummoyne – Dulwich Hill – Earlwood – Eastlakes – Eastwood – Edgecliff – Engadine – Enmore – Epping – Five Dock – Gladesville – Glebe –  Grays Point – Guildford – Gymea – Gymea Bay – Haberfield – Haymarket – Heathcote – Hebersham – Holsworthy – Homebush – Hornsby – Hurstville – Illawong – Jannali – Kareela  Killara – Kings Cross – Kingsgrove – Kirrawee – Kirribilli – Kogarah – Kurnell – La Perouse -Lane Cove – Leichhardt – Lewisham – Lilli Pilli – Lilyfield – Lindfield – Liverpool – Loftus – Manly – Maroubra – Marrickville – – Mascot – Matraville – McMahons Point – Menai – Miranda – Moore Park – Moorebank – Mortdale – Mosman – Narrabeen – Neutral Bay – Oatley – Oyster Bay – Paddington – Padstow – Panania – Peakhurst – Penshurst – Petersham – Picnic Point – Point Piper – Port Botany – Potts Hill – Potts Point – Pymble – Pyrmont- Ramsgate – Randwick – Redfern – Regents Park – Regentville – Revesby – Rockdale – The Rocks – Roselands – Royal National Park – Rozelle – Rushcutters Bay – Ryde – Sans Souci – St Peters Stanmore – Strathfield – Surry Hills – Sutherland – Sydenham – Sydney Olympic Park – Sylvania -Tamarama – Tempe – Turramurra – Ultimo- Vaucluse – Wahroonga – Watsons Bay – Wattle Grove – Woollahra – Woolloomooloo – Woolooware – Yarrawarrah – Yowie Bay – Zetland

tpg-phone-line-installation-sydney-secure-a-comiinet-phone-line-installation-sydney-secure-a-comdodo-phone-line-installation-sydney-secure-a-comtelstra-phone-line-installation-sydney-secure-a-comphone-line-installation-sydney-secure-a-com-optusinternode-phone-line-installation-sydney-secure-a-comiprimus-phone-line-installation-sydney-secure-a-com                                       Some of the above companies we receive referral work from to help their clients. Note: We have no affiliation with any of these companies.
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On time

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7 days to pay invoice

Credit Card Accepted

Value for Money

Fault Finding
Fault finding for phone lines and ADSL lines is a specialist skill that requires a sharp mind if the job is to be completed successfully and as quickly as possible. We have some of the best fault finders in Sydney working in our team, so when locating your ADSL or phone line fault rest assured it will be found and repaired in the quickest time possible. All our telephone technician are registered with the ACMA so you know you are only getting the best fault finders around.
Getting a Refund from your ISP if the Fault is their Problem

Phone line repairs are best left to the experts, and that is what you are getting by using our service. We are the number 1 ACMA accredited go to company in Sydney for private fault finding services for your internal phone cabling. There are many things that can affect your phone lines quality and ADSL speeds, from faulty equipment such as filters, leads, fax machines, back to base alarm systems, to a myriad of other things that can be plugging into your internal phone network. It can also be things like a faulty length of cable, corroded socket terminals, loose connections, or a fault that is not in your home wiring or equipment but inside the Telstra distribution network.

Most of the time you would have rang your ISP and told them you are having a problem with your phone line, they might have run some tests over the phone, and either told you the problem is internal and you should use a private technician, or, they will send out one of Telstra’s technician or contractors to look for you. But they also tell you if they find the problem to be internal that they will charge you a hefty sum of money per every 15 min that this tech was there, and this is not to fix the problem but just to tell you that you have one. And then you find out they don’t fix this problem and you need to use a private technician.

Now what do you do? Well a lot of times in this case it is better much better to use our service first, and here is why.

  1. We can be there sooner
  2. If the fault is internal we will fix it on the spot
  3. This means if you had used the Telstra techs you would have paid twice
  4. Here is the kicker, if the fault is in the Telstra network, and they told you the fault was internal, we will draft a report and document our findings in written word, photos, and video, and speed test results that get emailed to you, now you can use this proof to go to your ISP and apply for a refund for using our service, because they advised you wrongly and now you are out of pocket.
  5. So, it ends up being a FREE service.
  6. We are the only company in Sydney to offer this kind of service
  7. Winning
What Do I Do If the Fault Is in my Lead-in Cable?

If we on the day determine that the fault is in the network, you will need to call your ISP. Your ISP will log a fault with Telstra and then have a Telstra tech or contractor such as ISGM take a look at this fault for you. If they establish that indeed this is a network fault, and this fault is in your lead-in cable, this is where it can be a grey area and very frustrating. If you are not a Telstra customer there is a good chance that your Internet Service Provider (ISP) is not going to move on having this cable replaced at their cost. As before back in the glory days of Telstra this cable was replaced at the cost of Telstra because it was still classed as part of the network, in all reality it still is part of the network but ISP’s can take up to 6 months just to have someone come out to take a look, and you are still paying for it.

Underground Lead-in Cables

They also give you the option of seeking your own contractors, this is where we just might be able to help. Depending on what you need we can excavate and trench in a new lead-in cable, enclosed in Australian Standard Communications Conduit and connect to the internals of your house and have the other end tested and ready for Telstra to connect into their network.

Aerial Lead-in Cables

On the other hand, you might have a fault in your lead-in cable and it comes in aerial and goes to a private steal pole first before it goes to your home or business. If this is the case due to OH&S reasons all technicians working for Telstra, contractor or employee are NOT permitted to climb these poles, so again you will need to find a company that can do this. We perform this service for our clients so you will be able to have a working line again.

Want a new socket somewhere?

Are you sick of running extension leads around your home or office to try to connect modems, phone, and fax machines to the nearest socket that is just not near enough? Let us wire in a brand-new socket for you so you can get rid of all that clutter. Install a new socket in just about any location of your home, unit, office, or factory, we will find the most discreet cable run so as not to be an eyesore. Once your new socket is installed by our ACMA accredited technician, it will be tested and ready for you to sign off on in no time, so you can get connected.

 

MDF Jumpering & Connections
Sometimes when you move into a new unit or office block the jumper wire is not connected at the MDF (main distribution frame) which is the main connection point in your building where the main Telstra cable from the street meets with the internal phone cables from each unit of office. Telstra is only responsible with connecting to one side of the MDF and so are some of the other Telco’s. Generally they will connect a tag at the MDF on the Telstra side of the MDF and then they will leave a card under your door or in your letter box advising you will need to have someone connect the lines into your office or unit. This is generally for businesses in office blocks but there can be some circumstances where you may be required to find a communications technician to identify your internal cable at the MDF and run what is called a “jumper wire” even if you are in a domestic unit also. Secure a Com provides this service to Sydney businesses and units that may require someone to identify and run jumper wires.
Data Cabling
Are you looking to have your home or office wired for high speed internet? We can provide you with the right cabling that will meet your needs. Install your sockets and outlets at the office end and neatly wire all the cables back to your patch panels, were will terminate and secure into the frame. Every single data cable is tested for continuity and open and short circuits to ensure a smooth implementation of your network. Data cabling in Sydney is one of our specialties so if you are looking to have your home of office wired for speed, look no further.

Our Office

25/23-29 Willock Ave Miranda

Sydney NSW 2228

02 9188 1577