How to Report NBN Cable Damage?

I’ve recently noticed some damage to what I believe are the NBN cables on my property, and I’m not sure what steps I should take to get it fixed. Can you provide guidance on how to report this and what my responsibilities might be in terms of repairs and costs

How to Report NBN Cable Damage: When you suspect damage to NBN cables, it’s crucial to act swiftly and responsibly. Here’s a step-by-step guide on how to proceed:

 

1. Identify the Damage: Before reporting, ensure that the damage is indeed to an NBN cable. NBN cables are typically labelled, and their appearance might differ from other utility cables. If you’re unsure, it’s always better to report it to be on the safe side.
2. Contact Your Service Provider: NBN Co is the wholesaler, and your Internet Service Provider (ISP) is the retailer. If you suspect damage to the NBN infrastructure, you should report it to your ISP. They have the necessary channels to liaise with NBN Co and will handle the reporting process on your behalf.
3. Provide Detailed Information: When reporting the damage to your ISP, be as descriptive as possible. Mention the location of the damage, the extent of the damage, and any potential hazards it might pose. If possible, take photos as they can be helpful for the repair team.
4. Safety First: If the damaged cable poses any immediate danger, such as exposed wires, keep a safe distance and ensure others do the same. If necessary, contact local authorities or emergency services.
5. Follow Up: If you don’t receive a timely response or see any repair activity, follow up with your ISP. Persistent communication ensures the damage is prioritised and addressed promptly.

Customer’s Responsibility: It’s essential to understand where the responsibility lies when it comes to damaged cables:

• If the cable damage is on your property, including anything from the lead-in cable to internal cabling inside your home, unit, or office, the responsibility falls on you. This means you’ll need to cover the repair costs.
• In such cases, you’ll need to find an internet technician service to address the issue. Companies like SECURE A COM, with expertise in fixing faults with internet services and providing installation work, can be invaluable in these situations.
• If you’re unsure about the damage or need expert advice on the next steps, don’t hesitate to give SECURE A COM a call at 02 9188 1577 or leave a message.. With their extensive experience in the industry, they can provide you with the guidance you need.

Remember, maintaining the integrity of your internet infrastructure is not only essential for your connectivity but also for ensuring the safety of your property and its occupants.