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Hacked in Monterey: A Digital Nightmare Unfolds

In the coastal town of Monterey, Australia, a tale of digital intrigue is unfolding. It’s a story that begins with a hacked iPhone and spirals into a complex web of cybersecurity mysteries that would baffle even the most seasoned tech experts. Adding to the complexity, a costly misstep with a so-called “Cyber Security expert” further illustrates the precarious nature of digital security.

The iPhone That Opened Pandora’s Box

It all started with an iPhone. A simple device turned into a gateway for hackers who managed to crack the Apple ID of an unsuspecting Aussie Broadband customer. Despite her best efforts to change passwords and secure her digital identity, the problem persisted, sometimes disappearing only to reappear like a stubborn digital ghost.

The Home Network: A Chain Reaction

The iPhone was just the beginning. Once connected to her home network, a chain reaction began. Her second computer, her second router—everything seemed to have been hacked. Settings were altered, remote access addresses appeared, and anomalies multiplied.

A question was posed to the community: Can NBN modems, specifically the fibre to the kerb modem, be hacked? The situation was shared, and the digital detectives were summoned.

A Costly Misstep: The $20,000 Mistake

In desperation, the customer turned to a so-called Cyber Security expert, paying an astounding $20,000 to resolve the issue. Tragically, the hefty sum yielded no results, leaving the problem unresolved. This incident serves as a cautionary tale that just because you pay a lot of money to a cyber expert, it doesn’t necessarily mean they know what they are doing. Expertise cannot be measured solely by the price tag.

A Deep Dive: Unravelling the Mystery

The customer wasn’t just a victim; she was a determined investigator. Multiple factory resets, examination of system logs, and a keen eye for strange occurrences like VoIP connections without setup and Wi-Fi turning itself back on were part of her thorough investigation.

But this was a mystery that went beyond ordinary troubleshooting. The possibility of the NBN modem itself being hacked was raised—a concern that could have far-reaching implications.

The Cybersecurity Landscape: A Wake-Up Call

This incident is more than a cautionary tale; it’s a wake-up call about the potential vulnerabilities in our connected world. It’s a story that underscores the importance of vigilance, the value of community knowledge, and the need for professional cybersecurity expertise.

Recommendations to Avoid Cybersecurity Pitfalls

In light of the Monterey hacking incident, it’s crucial to take proactive measures to safeguard your digital life. Here are some expert recommendations:

  1. Use Strong Passwords and Enable Two-Factor Authentication (2FA): Implementing complex passwords and 2FA adds an extra layer of security to your accounts.
  2. Regularly Update Software and Firmware: Keeping your devices up to date ensures that you have the latest security patches.
  3. Invest in Professional Cybersecurity Services Wisely: Don’t be swayed by hefty price tags. Research and choose cybersecurity experts with proven track records.
  4. Backup Data Regularly: Regular backups of your essential data can prevent loss in case of a cyberattack.
  5. Educate Yourself and Stay Informed: Understanding the basics of cybersecurity and staying abreast of the latest threats can make you less vulnerable.
  6. Utilise Reputable Security Software: Invest in well-known antivirus and anti-malware solutions to detect and prevent potential threats.
  7. Be Cautious with Remote Access and Cloud Management: Ensure that remote access is securely configured and be mindful of cloud management settings.
  8. Consult with Trusted Experts: If in doubt, reach out to trusted professionals like SECURE A COM, who have the expertise to guide you through the complex landscape of cybersecurity.

Remember, vigilance and proactive measures are your best defense in the ever-evolving world of digital threats. By following these guidelines, you can significantly reduce the risk of falling victim to cyberattacks.

Insights from SECURE A COM’s YouTube Community

 n the intricate and ever-changing landscape of cybersecurity, community-driven insights often provide the most valuable perspectives. Recently, the YouTube community of SECURE A COM, a leading name in NBN fault-finding services and telecommunications, shared their wisdom on a complex issue involving potential hacking, compromised devices, and network vulnerabilities. Here’s a comprehensive look at the situation, incorporating the community’s insights.

The Problem at Hand

A user’s network seemed to be under attack, with suspicious activities such as changes to Apple ID, potential DNS hacking, and possible malware infections on devices. The situation was complex, involving various devices, routers, and even the NBN modem.

Insights from SECURE A COM’s YouTube Community

1. Password Security and Two-Factor Authentication

  • @mightstrikegaming8652 emphasized the importance of changing all passwords and setting up two-factor authentication (2FA).
  • @GaryRockliff also stressed the need for unique passwords and 2FA.

2. Data Backup and Device Reformatting

  • @mightstrikegaming8652 recommended backing up data and reformatting each machine and device.
  • @pinoyians suggested reflashing and factory resetting the modem/router.

3. Router and Modem Analysis

  • @mightstrikegaming8652 and @richardkimmorley6384 downplayed the likelihood of the NBN modem being the issue.
  • @GaryRockliff provided a detailed guide on how to handle a potentially infected TP-Link router.
  • @yvr2002rtw raised the possibility of cloud-managed routers being accidentally added to someone else’s account.

4. Malware and Trojan Concerns

  • @TheOliveWalsh and @mlagos12345 pointed to the likelihood of a trojan or malware on one of the computers or phones.
  • @hardwiired and @psyfertech emphasized the need to wipe all devices and create new accounts.
  • @MrDrewmcfly mentioned the possibility of a keylogger on the PC.

5. Network Settings and Security Measures

  • @GaryRockliff and @sharmaarunesh provided extensive advice on network settings, DNS changes, MAC address whitelisting, and firewall activation.
  • @blagonic suggested requesting a new NBN modem/NTD to get a new MAC address and WAN IP address.

6. Apple Devices and Remote Control Software

  • @kkpdk highlighted that at least one of the Apple devices might have remote-control software installed, connecting back to a command and control server.

7. Other Considerations

  • @thethuge and @alexiekola advised on various steps, including changing the external IP address, upgrading the modem, installing malware software, and seeking professional IT assistance.
  • @andymate2006 questioned the presence of antivirus software on the MacBook Pro.
  • @jason_m2876 inquired about the use of TR-069 by the service provider to configure the modem.

Conclusion: A Collaborative Approach to Cybersecurity

The collective insights from SECURE A COM’s YouTube community provide a multifaceted view of the problem, offering solutions that range from basic security measures to more advanced network configurations. The situation underscores the importance of a collaborative approach to cybersecurity, where shared knowledge and expertise can lead to more robust solutions.

In a world where technology is constantly advancing, and threats are ever-changing, the wisdom of the community becomes an invaluable asset. It’s a reminder that in the complex world of cybersecurity, we are not alone. The shared experiences and insights of others can guide us through the maze, helping us secure our digital lives with confidence.

Note: The information provided in this article is based on community comments from SECURE A COM’s YouTube channel and should be used as guidance rather than definitive solutions. Always consult with a cybersecurity professional for tailored advice on your specific situation.


In the ever-changing world of telecommunications, SECURE A COM stands as a beacon of expertise and assistance. With a deep understanding of the industry and a commitment to excellence, we’re here to help with any challenges you may face. From internet fault-finding to cabling and installations, we’ve got you covered. Contact us at 02 9188 1577 for assistance.

Jason Kearney

Jason Kearney

Head Internet Technician

Jason Kearney is the Head Technician at SECURE A COM, with qualifications spanning NBN, ADSL, phone, and data cabling. Starting as an electrician, Jason quickly delved into the telecommunications sector, leading crucial projects like the rehabilitation of the Telstra network. With credentials in both managerial and technical aspects, he now specialises in phone line and NBN fault location and repair, serving both homes and businesses with effective and personalised telecommunications solutions

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