Founder and technician · Not NBN Co, not an ISP
Jason Kearney
Founder and technician, SECURE A COM
If you book us, this is who comes to your door: an Open Registered Cabler who has spent his whole working life in telecommunications, and who started the business to find faults for the customer instead of for a carrier. $250 inc. GST service call, first hour on site and travel up to 40 km included.
Trusted by 1,000+ businesses
- Registration
- Open Registered Cabler 10089
- In the trade
- 31 years, since 1995
- Founded SECURE A COM
- 2008
What he works on.
Fault finding, cabling and the NBN in every form it comes in, with the work filmed so you can watch before you book.
Fault finding
- NBN fault diagnosis
- Copper pair testing
- Bridge tap detection and removal
Every kind of NBN
- Fibre to the Node
- Fibre to the Curb
- Fibre to the Premises
- Hybrid Fibre Coaxial
Cabling
- MDF jumpering
- Structured data cabling
- Lead-in cable installation
The registration.
Registered for work on your cabling, with every cable run to the Australian standard.
Jason is an Open Registered Cabler, 10089, registered through ASIAL, an ACMA-accredited cabling registrar. His cabling is run to AS/CA S009:2020: telecommunications cables beside electrical cables are kept at least 50 mm apart, with a barrier or partition where that cannot be kept.
What customers have said.
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Shang
★★★★★Jason is a truly friendly telecom professional. The kind of competent technician one hopes for when the internet breaks down. He was quick to diagnose a bridge tap fault and resolved the internal issue swiftly. He also gave me solid advice on making the switch from FTTN to FTTB. Glad i came across Secure A Com on YouTube and booked in a session. Highly recommended!
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Thang Le
★★★★★Jason is an awesome technician, I'd recommend him to everyone. He spent hours to troubleshoot every single pair of cable in my apartment and finally fixed my 2-week-down internet connection :)
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Patrick Fiddler
★★★★★Jason was extremely helpfull. He is experienced and friendly and meticulous in tracking down the cause of the problem. I would happily recommend him to anyone with internet or data cabling issues. Patrick
The work is on video.
Jason films fault jobs and publishes them on the SECURE A COM YouTube channel, so you can watch how he works before you book: the tests, what they show, and what the fault turned out to be.
PoE Wi-Fi Access Points Keep Dropping Out? Here's the Real Cause
A Vaucluse home on a 100/20 NBN plan measuring about 5 megabits per second in the rumpus room, with the ceiling access point's lights on and nothing obviously broken. On site we found an open circuit on one pair of the data cable feeding it, so the lit access point was passing nothing; a second run traced down to the basement was routed through an old Hills Hub home distribution box, and bypassing it and terminating the cable on a data socket restored that level to 109 Mbps; and in the gym at the far end of the house the power carried down a long data run had dropped too far to keep an access point alive, so an extra powered switch went in. The patch panel had also been terminated to the wrong pin order. Every level finished at the speed the plan allows.
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Troubleshooting Internet Dropouts In a Large Shopping Center
A medical practice in a shopping centre in Bondi Junction had its phones and internet dropping out for months, and several technicians had already been out. The pair the practice was on could not be found at the floor's distribution frame and its tone never reached the MDF, so a spare pair was jumpered at the MDF, toned back up to the floor and the service moved onto it; a pair at the practice's own frame was found punched down without the proper tool. At the seven-day follow-up there had been no dropouts. The customer had replaced the router lead a week before the visit, after which the dropouts had already eased, so the video shows the fault cleared rather than proving a single cause.
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NBN HFC Keeps Dropping Out When It Rains? This 10-Year Fault Finally Makes Sense
An HFC service in Penshurst that had dropped out on and off for close to ten years, worst when it rained and on hot days. Inside, the coaxial cable ran straight from the box on the outside wall to the cupboard with no splitters; a non-standard connector at the outside box was replaced and the old isolator flagged. In the street pit the tap was heavily rusted, the heat shrink over the customer's port had split and the port was corroded, and the pit held water. The finding went to the provider to log with NBN, with the visit documented for an Ombudsman report if the repair did not go ahead.
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90 Metres of Degraded Copper - The Fix That Saved a Venue
A netball facility in Sydney's south moving its phones from the old phone network to an internet phone system, with dropouts caused by a degraded 20-pair cable linking the canteen's frame to a stadium building across the site. The cable runs inside private property, so it was the site's own to repair. Pulling it out showed an old repair where cut wires had been taped over and pushed back into a wet conduit. We cleared mud from the conduits with a pressure hose, hauled in a new 30-pair cable and a Cat6 data cable, sorted the pairs into their 10-pair groups by colour, terminated them on the frame and tested the finished link.
31 years, in order.
The business is younger than the experience behind it. This is where the experience came from.
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From 1995. Electrical trade, then telecoms.
An electrician since an apprenticeship that began in 1988, Jason moves into communications cabling: voice and data, fibre, and the systems that run beside them.
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1997 to 2000. Crews in the Telstra network.
At Australian Power Industries, one of the first private contractors in the Telstra network after privatisation, he runs the field crews on the CAN 2000 project as lines manager: new cable in place of paper-insulated cable, pillar upgrades, exchange cables and sealed joints.
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2001 to 2008. The UK, then the network.
Four years of electrical work in the UK, from commercial building maintenance to lighting and controls on an architect’s concept home. Back in Sydney from 2005, he contracts in the Telstra network as a certified linesman: pit and pipe, copper cable jointing, fault finding, and phone and ADSL lines.
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2008 to now. SECURE A COM.
SECURE A COM becomes a company, and the work moves from contracting in the Telstra network to working directly for homes and businesses. The same knowledge of the network, pointed the other way: at the customer’s side of the line, for the customer.
In his words
How he finds a fault.
Most jobs come down to a toner, a line tester and a pattern he has seen before.
The best testing instrument is between your shoulders. Testing equipment does not point to a problem, it gives you readings. You test one thing here, one thing there, and you recognise the pattern.
A lot of faults can be deduced from the phone conversation before anyone drives anywhere. With a toner and a VDSL tester, most jobs get done.
SECURE A COM has the right testing equipment. It does not test inside NBN’s network, because it is not NBN, and that boundary is the point, not a shortcoming: everything on your side of it is looked at by someone who answers to you.
The numbers say the same thing. Across 324 filmed fault jobs, 56% of the faults were proven not to be in the customer’s cabling, and 36% of those customers had already been told the fault was theirs.
Got a question before you book? Ask it in Spaces.
Spaces is our community on my.secureacom.com.au. Ask what your connection is doing, read what other people found, and see Jason's answers.
Fixed on the spot, or proven in writing.
When you book SECURE A COM, Jason is who comes. You know the fee before you book and you get the findings in writing after.
$250 inc. GST service call, first hour on site and travel up to 40 km included.
Prefer to talk? Call 02 9188 1577.