How to Reset an NBN Modem?

How to Reset an NBN Modem?

Resetting an NBN modem can be a useful troubleshooting step if you’re experiencing connectivity issues. Below is a more detailed guide on how to perform this task.

Step 1: Identify the Issue

Before proceeding with the reset, try to identify the issue you’re facing. This could be slow internet, frequent disconnections, or complete loss of service. A reset should be considered a last resort after other troubleshooting steps have failed.

Step 2: Prepare for the Reset

Make sure to save any ongoing work on your devices, as the reset will temporarily disconnect you from the internet. Inform other users in the household that the internet will be down for a few minutes.

Step 3: Turn Off the Power

Locate the wall outlet where your NBN box is plugged in and turn off the power. This usually involves flipping a switch or unplugging the power cable from the wall outlet.

Step 4: Disconnect Cables

Disconnect all power cables connected to the NBN box. This usually includes the power adapter and any Ethernet cables connected to other devices.

Step 5: Wait

Wait for at least 2 minutes. This allows the NBN box to fully power down and clear its internal cache.

Step 6: Reconnect and Power On

After waiting, reconnect all the power cables and turn the power back on at the wall outlet.

Step 7: Wait for Reinitialisation

The NBN box will take up to five minutes to come back online. During this time, you may notice various lights flashing on the device as it goes through its startup sequence.

Step 8: Check for a Reset Button

Some NBN boxes come with a reset button. If your box has one, you can press it using a pin or a paperclip. Hold it down for about 10 seconds and then release. This will restore the device to its factory settings.

Step 9: Test the Connection

Once the NBN box is back online, test your internet connection on your devices to ensure that the reset has resolved the issue.

Step 10: Additional Configuration

If you had custom settings on your NBN box, you might need to reconfigure them. This can include Wi-Fi settings, port forwarding rules, or any other custom configurations.

By following these steps, you should be able to successfully reset your NBN modem. If you continue to experience issues, it’s advisable to contact your service provider for further assistance.