How to switch NBN providers?

Hello SECURE A COM team, I’ve been thinking about switching my NBN provider, but I’m not sure about the entire process. Can you guide me on what equipment I’ll need, whether I should cancel my current plan immediately, and any other essential steps I should be aware of during the transition? I’d also like to know about any potential costs or fees involved. Thanks for your assistance!

Switching NBN providers might seem daunting, but it’s a straightforward process once you know the steps:

 

1. Equipment Needed: Most NBN plans come with a new NBN-ready modem. This might be included in the cost of your plan or could incur an extra fee.
2. DON’T Cancel Your Existing Plan: It’s a misconception that you need to cancel your current plan before signing up for a new one. This could leave you without internet for an extended period. Retain your current setup until you’ve finalised your new plan and are ready to transition.
3. Check Your Contract: Ensure you’re not in the middle of a long-term contract to avoid early cancellation fees.
4. Research and Choose Your New NBN Plan: Determine why you’re switching and read reviews or ask friends about their providers. Once decided, discuss plan options and the setup process with your new provider.
5. Backup Data: If any data is tied to your original provider, make copies. This might include emails or other services linked to your ISP.
6. Setup New Equipment: Ensure your modem is compatible with the new service. If a new modem is provided, it’s a good idea to use it to avoid future complications.
7. Prepare for the Switchover: Your new ISP will handle the transition. Typically, the NBN switch is seamless, with minimal downtime.
8. Cancel Your Old Service: Once your new service is active, remember to cancel your old one. In some cases, your new provider might notify the old one, but it’s generally your responsibility.