Terms and Conditions

SECURE A COM Pty Ltd

1. INTERPRETATION

1.1 Definitions: In these Terms, the following definitions apply:

Company / Us / We: SECURE A COM Pty Ltd.
Client / Customer / You: The individual, business, or legal entity engaging our services.
Service: Any duty, labour, or task performed by the Company.
Contract: The verbal or written agreement between the Company and the Client, including Work Orders.
Work Order: A job created in our system, forming a binding agreement under these Terms.
Payment Terms: Agreed payment schedule such as “Net 7” or “Net 30.”
Net 7: Payment due within 7 days of invoice date.
Net 30: Payment due within 30 days of invoice date.
Onsite Payment: Payment required upon completion of a job.
Service Call: A technician visit to the Client’s premises.
Goods / Parts / Materials: Items supplied by the Company to complete a Work Order.

2. APPLICATION

2.1 These Terms apply to all services and goods provided by the Company.
2.2 Changes to these Terms are only valid if confirmed in writing by the Company.
2.3 No employee or agent is authorised to make promises beyond what is set out here.

3. PRICES & TAXES

3.1 Prices are set at the time a Work Order is created and may change without notice before payment.
3.2 All prices include GST (Goods and Services Tax), in line with Australian law.

4. PAYMENT TERMS

4.1 Business clients may be offered “Net 7” or “Net 30” terms.
4.2 Residential clients must pay upon job completion (onsite payment).
4.3 “Net 30” terms require prior written approval from the Company.
4.4 All invoices must be paid in full, in Australian dollars, by the due date shown.
4.5 Payments may be made via bank transfer, credit card, PayPal, or other agreed methods.

5. CREDIT CARD PAYMENTS

5.1 Credit card payments are processed via PayPal or Stripe.
5.2 Visa, MasterCard, and direct PayPal transfers are accepted.
5.3 The Company covers card fees up to $2,000. Above this, processing fees are charged to the Client.

6. LATE PAYMENTS

6.1 Invoices must be paid in full by the due date specified on the invoice.

6.2 If an invoice remains unpaid past the due date, the Company will issue a written reminder. If the account remains unpaid 7 days after this initial reminder, a Late Payment Administration Fee of $35.00 (ex GST) will be applied to the invoice to cover the genuine administrative costs of managing the overdue account.

6.3 The Company reserves the right to charge default interest on all overdue amounts. Interest will be charged at a rate of 10% per annum, calculated daily from the original due date until the date the payment is received in full.

6.4 Clients experiencing financial hardship or disputing a charge must contact the Company in writing before the invoice due date to discuss alternative arrangements.

7. COLLECTION

7.1 We do not offer extended grace periods for ignored invoices. If an invoice remains unpaid 30 days past the due date, and after a Final Notice has been issued, the Company will immediately escalate the matter to an external debt collection agency or commence legal proceedings.

7.2 The Client agrees to indemnify the Company for all reasonable costs and expenses incurred in recovering the unpaid debt. This includes, but is not limited to, debt collection agency commissions, skip-tracing fees, and reasonable legal practitioner costs.

7.3 Small Claims & Court Costs: Where debt recovery requires litigation in the NSW Local Court (including the Small Claims Division), the Client will be strictly liable for all claimable court filing fees, process server fees, enforcement costs, and pre-judgment interest as permitted by the Court.

7.4 Suspension of Service: The Company reserves the right to suspend all ongoing work, scheduled service calls, and active warranties for the Client until all outstanding accounts, including interest and recovery fees, are paid in full.

8. WARRANTY

8.1 Mandatory ACL Wording: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

8.2 Express Fault Services: In addition to your rights under the ACL, the Company provides a 90-day warranty on technician fault calls. For minor service issues reported within this period, our technicians will return to rectify the fault at no additional labour charge. Unrelated issues or new faults discovered during a warranty call will be quoted and charged separately.

8.3 Installations: The Company provides a 1-year labour warranty on all new cabling installations.

8.4 Parts & Materials: All goods and materials supplied are covered by their respective manufacturer warranties.

9. HOURS & RATES

9.1 Normal hours: Monday–Friday, 9am–5pm.
9.2 After-hours work attracts surcharges.

Labour Rates (GST incl.):

Standard: $185/hr
Fibre Technician: $250/hr
After Hours: $250/hr
Public Holidays: $350/hr

9.3 All packages include 1 hour of labour + travel up to 40km. Extra labour or travel is billed separately.
9.4 Rates may change without notice.

10. EMERGENCY CALL-OUTS

10.1 Emergency services outside normal hours are charged at a minimum of 4 hours after-hours labour, plus service fees and parts.

11. TRAVEL & PARKING

11.1 Travel up to 40 km (one-way) from our Sutherland Shire office is included in the standard $250 service call.
This area covers Hurstville, Kogarah, Parramatta, Bankstown, Miranda, Cronulla, Sydney CBD, and other nearby suburbs.

11.2 For locations beyond 40 km (one-way), additional travel charges apply as set out below.
All distances are measured one-way but include the full return trip.

One-Way Distance from Sutherland Shire	Typical Areas Serviced	Price (ex GST)
0 – 40 km	Included in Service Call	Included
40 – 60 km	Castle Hill, Ryde, Penrith East, Campbelltown North, Kellyville	$220
60 – 80 km	Hornsby, Richmond, Springwood, Picton	$300
80 – 90 km	Windsor, Gosford (South), Wollongong (North)	$380
90 – 100 km	Wollongong CBD, Somersby, Lower Blue Mountains	$480
100 – 150 km	Nowra North, Bowral, Wyong, The Entrance	$650
150 – 200 km	Newcastle, Lithgow, Nowra, Southern Highlands	$900
200 – 300 km	Canberra, Port Stephens, Batemans Bay, Ulladulla	$1 300
300 – 500 km	Orange, Dubbo, Coffs Harbour, Albury	$1 900
Over 500 km	Interstate or extended regional projects	By quotation

11.3 Justification and Methodology:
All travel charges are calculated using the Australian Taxation Office (ATO) Cents-per-Kilometre Method, which sets the national business cost of vehicle operation at 88 ¢ per km (2024–25 financial year). This rate incorporates fuel, maintenance, insurance, registration, tyres, and depreciation costs. (Reference: ATO Cents-per-Kilometre Method)

11.4 Each travel charge also includes:
(a) Fuel and tolls for both the outgoing and return journeys.
(b) Vehicle wear and maintenance costs.
(c) Technician time spent driving (during which onsite work cannot be performed).
(d) Administrative planning and scheduling overheads for distant jobs.

11.5 Our pricing ensures transparency and compliance with ATO guidelines. By referencing a government-endorsed rate, SECURE A COM provides fair and consistent travel charges that reflect real-world operational costs rather than arbitrary fees.

11.6 Internal costings are recorded at $55 per hour of driving time plus 88 ¢ per km to maintain sustainability while keeping client-facing rates in line with national benchmarks.

11.7 Parking fees are billed at cost + $5 per $20 spent, and clients are responsible for any parking fines arising from their instructions or restrictions at site.

12. OTHER CHARGES

Security passes, inductions, safety training: Charged at labour rates.
Reports: From $35. Reports are unbiased and for ISP/Telco disputes only.

13. CANCELLATIONS & NO-SHOWS

13.1 We require a minimum of 24 hours’ notice for the cancellation or rescheduling of any booked Service Call.

13.2 Late Cancellations: If a booking is cancelled by the Client with less than 24 hours’ notice, the Company reserves the right to charge a late cancellation fee equivalent to our standard 1-hour labour rate ($185.00 ex GST) to cover genuine scheduling and administrative losses.

13.3 No-Shows & Denied Access: If our technician arrives at the scheduled time and no one is present, or safe access to the premises is not provided, the technician will attempt to contact the Client and wait for 15 minutes. If access is still not granted, the appointment will be cancelled, and a Call-Out Fee (equivalent to 1 hour of standard labour plus any applicable travel/parking charges outlined in Section 11) will be invoiced to the Client.

14. QUOTATIONS

14.1 Free quotations are available for business or residential cabling projects where the site is within 5km of our office location in Miranda. Outside this area, travel charges apply in accordance with Section 11 (Travel & Parking).

14.2 All quotations are valid for 14 days from the date of issue.

15. LIABILITY

15.1 Nothing in these Terms limits, restricts, or modifies your statutory rights under the Competition and Consumer Act 2010 (ACL).

15.2 Subject to the ACL and to the fullest extent permitted by law, the Company is not liable for:

Delays or service interruptions caused by third-party telecommunications providers (e.g., NBN Co, ISPs) or external network outages.
Loss or damage arising from the Client’s non-compliance with safety standards, building codes, or failure to follow the Company's technical advice.
15.3 Where our liability cannot be excluded by law but can be lawfully limited, the Company’s liability is limited to (at our discretion): the re-supply of the services, the cost of having the services supplied again, or the replacement/repair of the supplied goods.

16. ACCESS & SAFETY

16.1 The Client must provide safe access to the premises, including roof and underfloor spaces.
16.2 Harmful animals must be secured during visits.
16.3 The Company may refuse entry if the site is unsafe, illegal activity is suspected, or Clients are threatening/rude.

17. INTELLECTUAL PROPERTY & CONFIDENTIALITY

17.1 All intellectual property remains the property of the Company.
17.2 Confidential information must not be shared, except where required by law.
17.3 Confidentiality obligations survive termination for five years.

18. TERMINATION

18.1 Either party may terminate this Agreement for:

Material breach not remedied within 30 days of notice.
Insolvency.
Mutual written agreement.

18.2 Termination does not affect rights that survive termination.

19. DISPUTE RESOLUTION

19.1 Parties must first negotiate in good faith.
19.2 If unresolved within 30 days, mediation will be attempted.
19.3 Arbitration may follow if agreed.
19.4 If all else fails, legal action may be taken in NSW courts.

20. DATA PROTECTION

20.1 The Company complies with privacy and data protection laws.
20.2 Clients will be notified promptly of any data breach.

21. INDEMNITY

21.1 The Client indemnifies the Company against losses arising from misuse of services, except where caused by Company negligence or misconduct.

22. SUBCONTRACTING

22.1 The Company may subcontract work but remains responsible for performance.
22.2 Client consent is required for subcontracting significant portions of work.

23. GENERAL

Force Majeure: We are not liable for events beyond our control (e.g., natural disasters, strikes).
Waiver: Failure to enforce a right does not waive it.
No Assignment: Contracts cannot be transferred without Company consent.
Severability: Invalid terms do not affect the rest.
Entire Agreement: These Terms override all prior agreements.
Policies: The Client agrees to follow the Company’s published policies (Privacy Policy, Cookie Policy, Non-Discrimination Statement, etc.).
Jurisdiction: Governed by the laws of New South Wales.